Country Coach Owners Forum

> While I am a daily reader of the posts on this site, I rarely opine

to give

suggestions in an area I feel I can be productive. I have been "on

since the inception of the group.
> I was hoping that personal attacks were not going to become part of

group but that is like wishing Saddaam would just evaporate. The

below, in my humble opinion, crosses that line in large fashion. I

this person has had problems with his coach (haven't we all). I can > empathize with his

frustrations but his diatribe against Robin McCracken is

unproductive (Robin is not my salesman nor a relative).

Fred Johnson
'03 Magna

> Message: 15

> Date: Sat, 29 Mar 2003 19:24:35 -0000 > > From: "travman100"

> Subject: Re: ZipDee Awning
>

> Robin,
>

> Yes, I am sure it is quite enough for you because your main

is selling not satisfying the customer after the sale. Ok, now you > > say after three years I should not be complaining but you failed

read the part which said that all these problems were there during > > the 1st days of my ownership of the coach. The problem is that

were never repaired during the 1st year even though I did my part

took the coach to repair facilities numerous times..so you think

CC should hang an engine on a coach and then should not help the > > customer get that component repaired when their supplier doesn't

up and repair it....you are living in a dream world...do you think > > that Boeing would have that same attitude with a component

to them for an aircraft built by Boeing. If they did, that

would quickly be changed by lawyers for their customers. BTW they > > don't have that attitude...that attitude only seems to be

the RV industry where coach manufacturers attempt to wash their

of a flawed component by then saying they only strap it onto the

I can understandy why you are in sales...you want to earn money > > selling something but you don't seem to understand that you are

responsible for helping the customer you sold something to. I

that many salesman have your attitude...sell and forget it. Not

in the mh industry but in many industries that is the salesman's > > attitude. That's a sorry attitude if you want to have repeat

that same customer. It is in your best interest to follow up the

with a relationship where that customer sends his friends to you

also returns to you in the future. Can't you understand that? > >

> My complaints are all a result of warranty items not being fixed > > during the warranty period, not problems which cropped up after

warranty was up. However, I can see now why they just kept putting > > off making good repairs to the problems I identified. They

never intended to live up to their promises to fix problems, only

easy problems were fixed, those requiring CC to actually spend

own money to fix were not fixed. Yes, blame Cummins or whoever

could be blamed but don't blame CC who, after all, chose to put

selected components in the units they build.
>

> With your attitude toward customers problems with a product, I am > > surprised that you have lasted in the sales business. Satisfying > > customers is the biggest goal a salesman should have. I am easy to > > satisfy, I just want what I buy to do what it was advertised to do > > and not just what the salesman told me but what the printed