Yahoo Message Number: 66726 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/66726)
Just got an e-mail where Atwood had purchased Fan-tastic Vent Fan Company. Fan-tastic Vent had the best customer service of any company I have ever dealt with on anything, period. They set the standard for customer service. Hopefully, that will continue, but I wouldn't bet on it. Anyone having Fan-tastic Fan problems may want to get it resolved quickly. FYI.
R. D. Vanderslice
06 Allure 470 31294
Rockwall, Texas (82 degrees yesterday)
Yahoo Message Number: 66728 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/66728)
Both vent fans have worked flawlessly since the beginning so it must be a quality product to go along with the good customer service you've enjoyed.
Nate Richards
04 Allure 31043
Yahoo Message Number: 66752 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/66752)
My experience with the fan-tactic company indicates deterioration in recent years. The help people are not the quality of the fast. BOB 06 intrigue 12047
Yahoo Message Number: 66753 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/66753)
I agree quality has slipped. BOB 06 intrigue. 12047
Yahoo Message Number: 66756 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/66756)
The founder of the company passed away a couple of years ago. I did not see a deterioration in service. As recently as last year I went to their SE US distributor's display at the Brooksville, FL regional FMCA meet and complained one of my dirve motor/transmission units was broken. They handed me a brand new unit on the spot and didn't even want the old one in exchange. That's a bit less than a year ago so support was per historic levels at that time.
I've also had good experience with Atwood factory support - Atwood built the entry door to our coach.
In these times all we can do is hope companies will be honest and fair. Fantastic-Vent was at the top of the list, Hopefully Atwood will at least try to continue the business model if for no other reason than is works quite well.
I am more sorry for the small business operators who currently sell and service these units. Atwood will certainly drop them and my experiences with Atwood dealers/dsitributors is horrible.
I guess that is as good an indicator as any as to what we can expect down the road.
Bob (rthandren@...)
'05 Inspire 51178
Yahoo Message Number: 66759 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/66759)
NOT SURE WHAT QUALITY OF THE "FAST" IS BUT I RECEIVED PARTS THIS WEEK, SERVICE LEVEL STILL THE SAME, EXCELLENT.
Yahoo Message Number: 66761 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/66761)
I still find their service excellent. I just received parts from them for repair of one of my fans.
While I was on the phone with them I told them my brother's vent cover was still sticking and asked for the packets of material to clean and lubricate the surfaces of the cover and gasket. Not only did I get the material requested, I received a new gasket and the adhesive to stick it down with.
Count me as on the "excellent service" side of the ledger.
pete, 2000 40' Magna 5892