Yahoo Message Number: 72318 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72318)
Has any one had any service done at the Factory since it reopened? Am scheduled for service next week on 05 magna
Yahoo Message Number: 72320 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72320)
Donald,
I'm at River Bend Resort a few miles from the factory, and I go in for service tomorrow morning.
I'll let you know how it goes.
Jim
2005 Inspire #51225
From: "donald"
Sent: Wednesday, June 29, 2011 3:28 PM To: Country-Coach-Owners@yahoogroups.com Subject: [Country-Coach-Owners] service at country coach factory
Has any one had any service done at the Factory since it reopened? Am scheduled for service next week on 05 magna
Yahoo Message Number: 72343 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72343)
Donald:
We were there last month.
Bottom line, CC seems to be able to handle the small repairs. I caution anyone who thinks they can do major projects (like a remodel or painting). They fell WAY below my minimum expectations. They have lost me as a customer.
I am still too mad to complete a post for this board detailing what we went through. I will calm down sooner or later.
Denis Vogel
'06 Allure 31409
Yahoo Message Number: 72344 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72344)
Donald, why not share the good, bad and ugly. We all have had our share of nightmare repairs by so-called professionals.
AL
00 affinity #5851
Yahoo Message Number: 72345 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72345)
In anticipation of needing repairs next season, I reached out to J. Cooley with an email request hoping to get a dialogue going. I also think emails are a good method for seeing how attentive a business is to customers (past, present and future). Service is everything in a successful business and those unwilling or unable to understand this most basic concept aren't first choices for me. That said, CC never bothered to return my email. After I hit the return key, 3000 folks now know about this. Is this smart on CC's part?? As we all know, one bad customer goes a long way. The internet and news groups like this one have become powerful communication tools for customers like all of us. I encourage everyone to document their repair experiences. It's information we can all benefit from both in the positive and negative. Businesses providing repairs can also benefit from it providing they treat their customers with honesty, value and respect.
At 07:52 AM 6/30/2011, you wrote:
Yahoo Message Number: 72346 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72346)
well said Scott....
AL
00 affinity #5851
Yahoo Message Number: 72349 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72349)
Jim Cooley, rescued me a few times over the years at CC when Doug Rutherford or Larry Sherwood were
in so deep they could hardly see the light of day. So that makes me sad.
But never fear the boys at
Oregon Motor coach are also in the area. Bob Vincent, Serv. Mgr, Tom Holland, Dave Remington, etc do
excellent work.
But you all realize when it comes to repairs of motor homes communication is the key. Management
has to understand your problem so they can explain it to the tech, so he can attempt a fix. You have to
do your part and make sure, it is fixed as they go along with each step.
At least at OMC, I know all the
techs and make sure to take time to meet the new techs from Monaco and they get to know me and my
whims and preferences. I also want them all to understand please keep your eyes, ears and nose
working for any issues that need attention. Like when Dave Remington found a leaking lift pump, and
a seeping oil pan. Cummins in Coburg found a leaky part on my engine break. But they know me, too.
Cummins even pressured washed the engine compartment. Something I thought should have been
done by Cummins Rocky Mountain two years ago, with the leaky Injection pump. Cummins NW is real
good at razzin' Rocky Mountain Group on what they leave half done. So do your homework.
I am saying just don't believe everything to be perfect when they finished if you haven't taken the time
to do your home work, too. Honda and Accura service people don't understand why I never give a 10 on
completed service work. That's because none of them go above and beyond what is asked or expected
of them. Surprise me fellows and you might get a 10. 8 is my above average rating. With 7 being
satisfactory, which gets the Service writer and Manager hauled in on the carpet, by upper management.
That's the way it should be with motor home repairs, but alas, its never been and will probably never
be. OMC has the the right approach, if you can and are willing to do your part, which guarantees they
will do theirs. When Dave Remington was replacing a mount for my passenger mirror, he didn't like the
way Cal had mounted my Nomad controller and sat receiver, so he fixed it.
He asked me first, even
searched me out to get an answer. That's going above and beyond, the way it should be. Maybe not at
10 but certainly 9 +.
TWI 2004 Intrigue 11731
Original Message:
-----------------
From: Scott scott@... (scott@...) Date: Thu, 30 Jun 2011 09:20:47 -0700 To: Country-Coach-Owners@yahoogroups.com (Country-Coach-Owners@yahoogroups.com) Subject: Re: [Country-Coach-Owners] Re: service at country coach factory
In anticipation of needing repairs next season, I reached out to J. Cooley with an email request hoping to get a dialogue going. I also think emails are a good method for seeing how attentive a business is to customers (past, present and future). Service is everything in a successful business and those unwilling or unable to understand this most basic concept aren't first choices for me. That said, CC never bothered to return my email. After I hit the return key, 3000 folks now know about this. Is this smart on CC's part?? As we all know, one bad customer goes a long way. The internet and news groups like this one have become powerful communication tools for customers like all of us. I encourage everyone to document their repair
experiences. It's information we can all benefit from both in the positive and
negative. Businesses providing repairs can also benefit from it providing they treat their customers with honesty, value and respect.
At 07:52 AM 6/30/2011, you wrote:
oups.com,
Best - Scott
2006 Allure 430 #31349
(Bus-Stead Lemon)
mail2web.com - Microsoft® Exchange solutions from a leading provider - http://link.mail2web.com/Business/Exchange (http://link.mail2web.com/Business/Exchange)
Yahoo Message Number: 72351 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72351)
Sadly, some people think their name will bring success.
George
'04 Inspire 51061
Yahoo Message Number: 72354 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72354)
OK Donald, a little background first, we need an alignment after new tires across the street. Discovered our radiator was leaking, something I was watching after reading Scott's blog. We also got prices for some painting we wanted done on the coach, the top of our coach was dark brown and the solar gain had been bad, we wanted it repainted the lightest "field" color...this is the whole story.
CC....Medium paint price, best place for an alignment bar none, got ride height stats for coach, sat with Ron Lee for an hour or two chatting about coach design, old production, his history, his extensive toy collection (talked more about toys than business). My initial impression was that I was not real crazy about Jim Cooley's (service manager) attention to customer service, (in his defense he was fighting a pinched nerve....I am not the type that needs his butt kissed...but he was not meeting my expectations for customer service).
Two weeks later (from above) I have a different opinion of CC. Jim Cooley's history with CC explains alot...I find he is disorganized and not a team builder, consequently, the service staff functions like a bunch of independent contractors, very confused independent contractors. The tech who did the alignment and the radiator (he has done 7 radiators since being back at CC...in what, a month?) was professional, intelligent, and competent. That was positive.
Now my paint story, I wanted the top band (chocolate brown on our coach) repainted the lightest "field" color. The solar gain has been bothering us since we bought it, and it is our home, so we got estimates at three shops. CC was medium in the pricing, and had time, and several rig size paint booths. I decided to use CC, discussed timing, they assured me 5 days M-F would be enough time. I took the extra step of getting all the players together for a "bid conformation", stood with Cooley and the painter around the coach and reviewed work steps to make sure everything was covered. I was assured it was, told them how I wanted mirrors and snaps (for sunshield) re-installed, thought I was in good hands.
Brought it in on Monday...got a skeptical comment from the shop foreman (who built the estimate and was invited to the "bid conformation", guess he was busy) that 5 days was too short, but then if Jim said it was OK, then it must be OK. On Thursday, they call and say we can have it for the weekend, but they need it back M + T. I ask why (figuring the roof seam I asked them to check needed some glass repair....). Cooley says, well, he didn't know that the pattern was on the sides of the slides*, thought they were solid color, and a separate operation was needed to paint the slides....so we could have it minus the awning and slide covers for the weekend, and stay in it Monday night. (He was told this by the painter on Monday, I was not informed until Thursday.) When we arrived on Tuesday, we were told it wouldn't be ready until Wednesday, which meant we checked out of one hotel and into another.
* OK, quick quiz, how many models did CC produce with solid color slides? Answer, ONE, the Inspire 300 series, now if I know that, how uninformed does that make them look? Not to mention, the ODDS are that any CC will have pattern on the sides of the slides?..
His lack of knowledge about his own product, and the process of painting, amazed me. I explained that taking it out of the booth was stupid, that the cap seal would need to be finished before it went outside, that quality was my primary concern, and that we would stay in a hotel in Portland for the additional days (Junction City is not a good place to be held hostage). He did say he would do it for the same price (I already knew that....in fact I think he owes me something for aggravation, additional time out of the rig, and as a penalty for poor performance.)
FYI there was a CC rally in Junction City starting on Monday, which we missed thanks to Cooley and CC. How can I show up for a CC Rally without a coach???? Cooley did not seem to care, in fact, he seems to think full timers are "in the way" as they want their coach back to actually live in it?.imagine that. We got the coach back and it was FILTHY inside and out. They did not even wash the dust and polishing compound off the exterior, didn't even offer until I complained. They did not put down a single drop cloth, and as a result tracked the same filth on the floors throughout the inside. Took two days to clean the interior and half a day to wash the coach.
Now that we have the coach back I have had to adjust the mirrors, adjust the tension on the main awning, remove tape and plastic from the roof, remove tape from the slides, re-attach some of the snaps they installed incorrectly (after being TOLD I added blocking behind the cap and to use specific screws in specific places) and wash it. Their tape removal from the roof left several pieces of the new paint pulled up. Very poor attention to detail, but I guess they assume no one ever goes up on the roof.
Bottom line, CC seems to be able to handle the small repairs. I caution anyone who thinks they can do major projects. They fell WAY below my minimum expectations. They have lost me as a customer.
Denis Vogel
'06 Allure #31409
Yahoo Message Number: 72357 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72357)
1,000 "That-a-Boys" are whipped out with 1 "AH SHIT"! Glad to hear the whole story.
George James, WB5LDN
Soon 08 Affinity
Yahoo Message Number: 72377 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72377)
Wow. Got a phone call from Ron Lee today. It became apparent he had not read my post, and had issues with me. I suggested that he read my post, I suggested he read my post five times, every time he started accusing me of saying something I did not say.
He asked if I knew someone who was currently involved in a lawsuit over the CC name because "I sounded just like him" and there were attorneys involved. I did not ask if that was a veiled threat. I told him I did not know who he was talking about.
Some of this call got a bit heated. He said that he hoped parts were still available when I "totaled my coach". I asked him if that was a threat. He seemed to restate what he was saying, and then indicated that my negative post might affect the health of his new business, that I was risking the overall availability of parts, that he was providing a service.
When I suggested improvements, he stated they already did whatever I suggested, and in fact did better than every single suggestion?..well EXCUSE ME! In my opinion, this was an opportunity for CC to improve, not defend, their service.
Hey, I just told the truth. Too bad he was too busy to read it and just called to yell at me. I hope my bad experience helps others on this board to be better educated consumers.
I stand by my assertion the CC seems to be able to handle the small repairs. I caution anyone who thinks they can do major projects. They fell WAY below my minimum expectations.
Now I have another "positive" CC experience to add to it.
Yahoo Message Number: 72380 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72380)
Wow, a phone call! I only got a snotty email from Mr. Lee when I made a negative comment.
Thanks for the update.
George
'04 Inspire 51061
Yahoo Message Number: 72381 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72381)
Is this new CC company and the Lee's tracting this web site ? Negetive comments posted will bring e-mail or phone calls ?
That is a bet disturbing.
Hey...maybe we can find the missing $50K Jeckle Island rally deposit monies. Oh, there I go again bringing up the past....shame on me..
AL
00 affinity
Yahoo Message Number: 72660 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72660)
Just had service on my 06 Intrigue done there at Country Coach Corps facility last week. I must say that I could not be happier with the service provided!
I must say that because of the comments made in this forum I was a tad on the apprehensive side about having work done there. I had made the appointment and decided that I would see for myself if the comments appearing here were indeed justified.
I took my rig in over a holiday weekend and they (country Coach Corp) made arrangements to accommodate me with a 50 amp power hook-up (there is a dump site on the premises) so that I could sit there until Tuesday morning when they would be open for business.
Bearing in mind that Country Coach Corp is relatively new (only open since about January 2011) I was immediately impressed with the level and scope of services offered. The facilities are neat, clean and professional.
The staff goes out of it's way to be friendly, helpful and informative. The techs are mostly former Country Coach LLC employees with a great deal of experience in working on these coaches. The other thing that I found to be of particular interest is the fact that CC Corp is in possession of all the "as builts" for Country Coaches. You need only provide them with your coach number and they know what it has, or did have when it rolled off the assembly line.
As an interesting aside, CC Corp does not limit repairs to Country Coaches, they will work on most anything. Country Coach Corp is working hard to connect with suppliers and vendors to obtain parts and materials with which to affect repairs. As you may or may not be aware, there are problems in this area where a great many suppliers went out of business when the RV Industry tanked. So, it is not always easy to obtain parts or systems as required.
Getting back to the main topic! Customers are encouraged to interact with the techs working on their coaches. The techs are polite, and serious about their jobs and I believe sincere in wanting the customer to have the best understanding of what is going on and why. The customers are encouraged to visit the shop area and observe work in progress.
In reading some of the previous posts on this subject, I wondered more than once why it seemed so important to compare Ron Lee with his brother Bob? It is true that Ron is not all that much like his brother, but then why should he be? Ron is an individual, just as Bob is. I found Ron Lee to be personable and approachable. Mr. Lee roams the facility talking to the customers and roaming the service floor talking with the techs and service writers, that is when he's not cutting the grass or some other mundane task for which no one can be spared.
Do I recommend Country Coach Corp as a repair Facility? Yes! Would I take my coach back there for more work? Yes!
Mike & Nicky
06 Intrigue #11997
Yahoo Message Number: 72662 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72662)
Excellent post Mike & Nicky. You have confirmed what many of us with lifetime careers in different segments of the service industry have always known. The attitude and communication skills of the customer have an enormous impact on the customer's perception regarding the level of service provided by the vendor. We threw out the old adage "the customer is always right" many decades ago. Many people enter your establishment with a bad attitude, and then fail miserably at attempting to communicate their desires or other issues. Go with a good attitude, try to be civil and thoroughly communicate your expectations, and you will likely leave as a happy customer.
D.Bradley
04 Intrigue #11830
Yahoo Message Number: 72663 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72663)
Not bad for a oil and filter change.
AL
00 affinity
Yahoo Message Number: 72666 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72666)
AL, I'm confused . . . are you saying we got a 515 word bravo for and oil change?
Lee
--
Lee Zaborowski
07 Intrigue 12153, Cat C-13
Yahoo Message Number: 72667 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72667)
Z Man,
Very good! My counter says 521 words.
D.Bradley
04 Intrigue #11830
Yahoo Message Number: 72668 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72668)
Hi Lee,
It was a very nice "that-a -boy" posting and my comment after reading was intended as a... joke.
The company was really ripped up a couple of days ago so I now presume they (CCC) encourage posting positive comments. Mike and Nicky had a positive. I'am glad that CCC is trying hard to please customers that just drop off the coach and pretty much show up later with the check book. Some customers do it that way others take an active part in repairs done to there satisfaction. We all have our expect ions of good customer service. What really separates company's is outstanding customer service and care of our property.
Our forum has always' been the good, bad , and ugly. More times we get it right , then all wrong.
Kevin's Affinity nightmare comes to mind...
They never wrote about what was done, as repairs or service.
Regards
AL
00 Affinity
Yahoo Message Number: 72669 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72669)
Michael,
Can you share with us what work was done on your coach?
George
'04 Inspire 51061
Yahoo Message Number: 72690 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72690)
Perhaps I should have been a little more circumspect in my narrative alluding to the work I had done to my coach. It mystifies me as to why there would be those who assume that all I had done was a simple oil change and a filter installed?
I did not detail the exact nature of the repairs accomplished on my coach for a couple of different reasons, foremost among them, it is no ones business but mine what I have done to my coach.
I find it hard to understand why I should be belittled and dismissed as nothing more than an oil change.
The purpose of my post was/and is convey to my fellow Country Coach owners that I did enjoy a very positive experience at Country Coach Corp in Junction City, Oregon.
Each person posting in this forum or reading posts contained herein, is entitled to his or her own opinions about any subject appearing here, but to criticize or otherwise castigate some one for an opinion expressed or observation made would seem to be beneath the dignity of this group as a whole.
Yahoo Message Number: 72691 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72691)
Michael...
Of the 3000+ members of the forum, there are 4 or 5 individuals that have nothing better to do than be critical of what others write...
The other 2995+ members are nice folks that you can count on for help when you need it...
buck the terrible
k7wn, '99magna5653, Cat C10, Allison HD4060, Santa Fe toad.
=======================================================
Yahoo Message Number: 72692 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72692)
Hello Al,
Am I reading your post correctly, in that you believe my post to be some sort of joke perpetrated by Country Coach Corp? Why would you assume that I have become a shill for Country Coach Corp. Let me explain that I never talked to anyone at Country Coach about anything that had been posted in this forum.
As a matter of fact, I almost cancelled my appointment with CCC after reading some of the comments posted in this group. But then I decided I would keep the appointment and adopt a wait and see attitude. I was prepared for the worst. Maybe I was a one in a million, but I don't think so. While there I saw them treat every customer the same way they treated me. By the way, I was there for a week, so it was not like drive in hand them the keys and come back after a couple of hours and an oil change and leave. Going to them was a 600 mile round trip and I'm sure you'll agree that's a little over the top for an oil change.
Still think I'm a joke?
Yahoo Message Number: 72695 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72695)
Well said, Buck. After a while you learn the ones that like to pick and politic, and avoid giving them any attention.
Jack, 2003 Intrigue 11527
Yahoo Message Number: 72701 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72701)
Hello Michael,
You have taken this really way to serious. I wrote the response as a quick joke, little did I know at the time. Let me put it another way. If we had been sitting in our CC chairs having a beer at a rally this probably would of been laughed off.
No more lame jokes from Missouri and I never meant that you were a joke.
AL
Yahoo Message Number: 72702 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72702)
Well Buck, it would seem that my caution in using this network has been justified! I rarely post anything here and the few times that I have in the past, I have always been taken to task for one reason or another.
I know what it means to receive horrible service, believe me, I have gotten service that should have criminal penalties imposed. That was not the case on my recent visit to CCC. I don't know the particulars for those folks who had service there and seemed genuinely dissatisfied. I read their comments and was vigilant during my stay there for any hint that my experience was going to go the same way.
I just thought others might want to know what my experience was like!
I get the impression that once the tone of the discussion has been set, there are those who don't appreciate differing opinions or views!
Mike & Nicky
06 Intrigue #11997
Yahoo Message Number: 72703 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72703)
You're not anywhere near as funny as you think you are! You might start looking for some new material, just saying!
Yahoo Message Number: 72704 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72704)
I apologize to you on this forum and that is your response.
Yahoo Message Number: 72705 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72705)
Hello All:
I have followed this discussion for a few days now and must chime in (Forgive Me). There are many service facilities in the JC area being large or mobile and all have their certain expertise and most if not all are former CC employees and being a former long time employee of CC myself I would have to say that we ALL strive to give the CC Owners the best service possible, this is what I hope anyway.
I also know that the CC Owners will always come back to where they have been happy & treated right, as all owners would, kind of falls in the same line with the old saying "If its not broke don't fix it".
Kevin Waite (Former Country Coach Service Tech.) K&M Mobile R.V. Repair LLC
95430 Noraton Rd.
Junction City, OR. 97448
541-998-8132 (Home/Office)
541-953-6162 (Cell)
kvn.wt.7629@... (kvn.wt.7629@...)
Yahoo Message Number: 72707 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72707)
Michael,
I disagree. It has been suggested that CCC is capable of doing small jobs (ie oil changes) but not larger work. If you do not tell us what was done, how are we to judge their capabilities? Why even bring up the subject if you only tell part of the story?
Sorry but I have to file your extremely well written PR piece with the only other glowing report on CCC which was written by a member of the board of directors of the recently formed Just Country friends.
George
'04 Inspire 51061
Yahoo Message Number: 72709 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72709)
C'mon boys and girls, get a grip! Al makes a joke, gets chastised, apologizes for the joke and gets chastised again.
Let it go, life is too short!
Tom
Lifeline Batteries (http://trans-specialists.net)
Pressure Pro (http://trans-specialists.net)
97 Prevost
Yahoo Message Number: 72718 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72718)
Michael,
Scott here with my experience. I'll be specific. I've got slide leaks on all four slides. The D/S large slide is the worst. A picture of the damage is here: http://muniac.smugmug.com/Maintenance/Bus-Repairs/IMG3487/1101064815_MTsWL-M.jpg (http://muniac.smugmug.com/Maintenance/Bus-Repairs/IMG3487/1101064815_MTsWL-M.jpg) Jeannie and I ripped out the rotted wood and did a patch repair. With a new piece of wood, some caulk and vinyl tape we manage to keep out most of the water. We are on the road F/T and have been for 3 years. This isn't a long time and I'd gather that makes us new kids on the block so to speak. Anyway our travel plans look like we will be spending a year or so in Oregon (starting next summer) at which time I'd like to get into dry dock to effect repairs I'm just not in a position to do myself. We like to get on these things early and get a "wild guess" estimate for the hit. I'm not expecting any repair service to be held to exact numbers I just wanted some old fashioned communication. More fundamental to that I'd like to be comfortable. I use to get that help from CC before it went belly up. To that end I reached out first to CCC with the photo linked here, explanation of problem and brief comments expressing my dissatisfaction with the slide corner seals. Truth be known, I don't think we're splitting the atom. I used email because I wanted things in writing. Plus it allows me to communicate my specific problems and create an audit trail. As in see for yourself. Well the line quickly went dead after one initial email exchange. So I know the emails are being received. And what should I take away from this?? As a customer should I go on the chase??
I gather I've been screened out based on criteria I don't have access to. Yes my repair would be more involved. I had written a post before expression optimism but I'm also a realist and pretty street wise. Funky things do go on. As for me, the number of frustrating RV repair experiences far in excess outweighs the positives. And that's sad. I'd also add, detailing the specific repair situation is very important. Both here and at the service shop. Most of my problems have been with someone missing details so perhaps I'm a little sensitive about that. I will continue to follow up on this as perhaps it's just a bad day or startup blues. I will also reach out to other repair facilities hoping to form a relationship that works for both parties. I can only hope my optimism is rewarded with initial comfort, quality work and good value.
At 01:00 AM 7/14/2011, you wrote:
Yahoo Message Number: 72723 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72723)
Hello Scott,
What can I tell you! I had, in my estimation, a major problem with slide #1 in that there were a lot of grinding and snapping sounds when attempting to operate the slide and the slide refused to go out. I also had issues with the inverter/charger and the motorized batwing antenna no longer operated at all. CCC addressed and fixed all these problems. Took a couple of days, but they got it done. We had some other small problems which were fixed virtually on the spot.
Now I will tell you about what was going on with some of the other coaches that were there at the same I was. One coach need one of those one piece windshields replaced. I stood and watched that happen, quite interesting!
There was an 05 Magna that had leaks in all four slides, a problem with the HWH air ride system and a few other minor things. All of which were fixed or will be fixed when parts are received.
There was a 2000 Afinity with a major leak in the main slide that had caused the slide to start delaminating. The coach was taken into the shop, the skin peeled off the slide and the slide rebuilt. I watched the progress on that for a couple of days.
There was a Beaver M/H in for refurb. the Salon area had been gutted and they were in the process of putting in a new floor while I was there. That was a long term project, so I don't know what the outcome was/is.
An 08 Inspire came in with two problems. The first was that the power gear mech that operates slide #1 was stripped and required replacement (parts only available from Power Gear). The other was that the module that controls the two stage fan for the cooling system gave up. The people who owned the coach decided they didn't want to sit and wait for replacement parts and continued with their trip. CCC did their best to locate parts for this coach. They checked with everyone in the area, this included, Premier, Oregon MotorCoach, Monaco and Northwest RV Supply.
This is some of what I saw while there for four days! I stayed an extra day to have Advanced Satellite install a new antenna.
Oh yeah, They did a complete thrust alignment on a coach while I was there. They have access to the pit where they can do work on the under carriage.
Now based on what I have just detailed here, I would hazard a guess that CCC is indeed a full service shop. I would also hazard the guess that they have capabilities that Oregon Motor Coach does not have.
Look, I don't own stock in this company, I'm not related to anyone there and they haven't offered any incentives for me to sing their praises. I am simply telling you what I saw and what my experience was like. I hope it helps you make a decision as to what you'd like to do.
Mike & Nicky
06 Intrigue #11997
Yahoo Message Number: 72724 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72724)
I'm glad to that there are so many willing to come to poor old Al's defense! Al needs to learn how to communicate better! If he had any skill in this area, it may not have been a problem! If it sounds like I'm pissed, it may just be that I am indeed pissed. Any one else like to weigh in on this subject?
Yahoo Message Number: 72725 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72725)
Yes, I'll weigh in. Enough is enough, and you need to learn how to take an apology! Barrie Boas 94Concept 5111
Yahoo Message Number: 72726 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72726)
Really? If it is indeed enough then I don't expect that I will ever hear from you again!
Yahoo Message Number: 72727 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72727)
Yes, I do. What ever happened to signing and adding one's coach and number
George
'04 Inspire 51061
Yahoo Message Number: 72728 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72728)
I'm sorry George, I do apologized for the oversight and will endeavor to remember in any subsequent posts
Mike
06 Intrigue #11997
Yahoo Message Number: 72730 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72730)
Hey Scott,
I have been in touch with the new CC several times for both technical help and parts. I always speak with Jim Cooly. He has explained to me that the business is swamped with demand, and always explains to me that it may take a few days for him to get back to me. He has also explained that some of the parts I wanted might take some time to procure, up to about a month.
But, he has always made an effort to contact me, mostly by phone, and has always come through with what I needed. Nothing dramatic mind you, some piece parts, a window screen, some coach schematics and the like. But, it has all worked out for me.
I can't speak to major or minor repairs at the factory, but I have had a good interaction each time I have contacted them.
So, if they are slow in response, it may still be that they are understaffed as they begin to rebuild their business.
Luck,
Bob
01 Affinity 42 #6009
Yahoo Message Number: 72743 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72743)
Mike,
Yes it does help. Thanks. My number won't be up until next season. I certainly hope my repairs can be addressed with proper expertise, care, value and efficiency. I'm in the tire kicking stage at the moment. Today's customers are also tomorrow's customers. Directly or indirectly. I read about the experiences of others with optimism. Thanks again for reporting back with details. When I grind through the system I will tell my story pictures and all.
At 12:25 PM 7/14/2011, you wrote:
Yahoo Message Number: 72744 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72744)
Yes I'll weigh in. Blogs, forums, news groups and the like are a bit sterile on human communication. So much is missing in a note or post. People also jest and receive humor in vastly different ways. The news group can't work well without some level of harmony. Most of us here are on the old school with Mr, Mrs, please, thanks, excuse me, etc. We all own and operate busses too. These commonalities should transcend a single note. So let's move beyond an awkward moment and get back to business as usual. Al, you, me or anyone else may come forward with help. Let's keep the news group a comfortable place for that to happen now and in the future. Forgive and forget as they say. Time to move on I think.
At 12:37 PM 7/14/2011, you wrote:
Yahoo Message Number: 72748 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72748)
It has been my observation that many of the "critical" comments here have resulted from folks who do not read or write very well. I made a post earlier this week intended to be humorous (about CC owners with C-13's enjoying "wine time" earlier than those folks with smaller diesels). "Buck The Terrible" misread my post and starting "whining" about the bad guys. This has been somewhat of an entertaining topic on the CC Forum.
DBradley
04 Intrigue #11830
Yahoo Message Number: 72750 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72750)
How long do you think it will be before someone shows up with a coach with one of those 900hp Volvo's. My understanding is that Prevost is using Volvo engines.
Mike 06 Intrigue #11997
Yahoo Message Number: 72753 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72753)
At least Jim Cooley won't use his old mantra, "You are out of warranty" anymore since everyone is out of warranty now. ;-)
I found the use of that phrase to be his primary response to me when I was attempting to get several items fixed under warranty which I had been promised would be fixed if I would just come to the factory, when I got there I got the mantra phrase from Jim Cooley even though I had documented the issues with his technical folks on the phone during the warranty period.
Ray
2000 Intrigue 11040
Yahoo Message Number: 72754 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72754)
I simply told the truth bradley...
The other 2995+ members know who the real "whiners" are..
I was "awarded" the title "buck the terrible" in personal emails from your cronies... I use it so you guys won't forget who I am...
I'll be here... primarily to help forum members when I can... And, you can count on me to point out your next attempt to unjustly criticize a "newbie" or some other member that makes a typo, forgets to sign his posting, etc...
Meanwhile, I'll be sittin' here waiting for your cronies to jump in and "back you up"...
buck the terrible
k7wn, 99'magna5653, Cat C10, Allison HD4060, Santa Fe toad
===============================================================
Yahoo Message Number: 72756 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72756)
Scott,
I've used Creative Coach, in Lakeland, Florida, for some body work and couldn't be happier with my experience there. They will tackle most any job and are great people to deal with. You might consider giving them a call.
Ray
2000 Intrigue 11040
Yahoo Message Number: 72759 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72759)
What troubles me is Bradley's comment that " It has been my observation that many of the "critical" comments here have resulted from folks who do not read or write very well."
You are joking with us, eh Bradley?
Or are you an English teacher scoring the posts?
Or is it your observation that folks who do not read or write very well are more critical by nature?
Oh are you suggesting the we should ignore critical posts because they are written by folks who do not read or write very well?
Or are you implying something related to an academic or intellectual deficiency?
Lee Zaborowski
2007 Intrigue 12153
Yahoo Message Number: 72767 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72767)
Jim Cooley and the old CC always did right by me relative to warranty issues whether technically expired or not. In the most expensive case they got with Xantrex and replaced a very expensive part out of good will.
SInce the new CC formed I've asked Jim a couple of questions and received helpful information each time.
He doesn't make the rules so it isn't fair to blame him personally in any case.
Bob (rthandren@...)
'05 Inspire 51178
Yahoo Message Number: 72823 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72823)
Bob,
Thanks for the insight. A busy day is understood and accounted for. As previously mentioned, I remain positive that things will work out for the best. I do know they are experience some start-up blues. Patience is a virtue. I'll revisit this again in the near future and report back.
At 01:41 PM 7/14/2011, you wrote:
Yahoo Message Number: 72832 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72832)
At least Al is not afraid to sign his name on his posts.
Mikee
Yahoo Message Number: 72854 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72854)
Ray,
Thanks for the referral. I know the good places are out there and it's nice to hear from customers that have done business with them. Florida is a bit far for us to travel to at this point in the schedule. Oregon is much closer and I think we'll be using resources there.
At 11:15 AM 7/15/2011, you wrote:
Yahoo Message Number: 72870 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72870)
?
Al,
That's one thing I've always hated about emails. You can't hear someones Tone and tenor easily in text and so it is often interperted as meaning something negative rather than funny. I believe Your right in if you were face to face it probably would have been taken differently. But I commend you for trying to amend the situation.
Kevin Burns
00 affinity 5865
Yahoo Message Number: 72883 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72883)
At least Al signs his name....
Mikee
Yahoo Message Number: 72884 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72884)
Apology accepted, see how easy that was?
George
'04 Inspire 51061
Yahoo Message Number: 72379 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72379)
Here's my story...
We were there May 23 for general "tune up" work and checking of some systems, including the inverter/charger. The work was well done, so we were happy. Except for the inverter, they were minor issues.
We went back on June 6, after the Albany gathering, because our Hydro-Hot had developed a serious fluid loss issue (read:leak).
After CC's "due diligence," I was told that the only solution was to have CC install either a rebuilt unit from Hydro-Hot ($6500 less $1000 rebate for the core with a one year warranty), or an updated unit for $7500 (with a warranty for two years). In either event, it would be about a four week wait. Needless to say, this was a shocker. We abjured, paid the one hour diagnosis fee, and left.
On the way home, we used the Hydro-Hot minimally for in-coach amenities, but showered at campground facilities. On June 28 I took the coach to R Mechanic in Livermore (for those of you anywhere near Livermore...even a hundred miles or so...this is a great shop). It is postulating a return of July 11, depending on parts availability. It seems it has done work on these units for years. I don't know the outcome of this venture yet, but I do have to say that my hope for the CC shop in Junction City has been seriously undermined. Even if the R Mechanic costs approach those of the CC estimate, I will very much feel that I have received far better service.
This makes me sad, of course, but as a relatively new CC owner (just approaching one year), I feel that with my own "due diligence" there are adequate resources for my problems. Now, if I had only gone to OMC...
Ken Harrison
2004 Allure #31035
Yahoo Message Number: 72388 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72388)
Ken,
I lived in the Bay Area and only used R-Mechanics once. I for one will never use them or refer anyone to them. Charged way to much for what they did and made a mess out of the inside of the coach even though they had no need to be inside.
Jock Vargo
2005 Inspire
51428
Yahoo Message Number: 72390 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72390)
Wow. We had an appointment last month with Country Coach but through advise from various people we encountered in the RV industry in Junction City ended up leaving our new to us 2006 Intrigue with OMC. We are SO GLAD we did that. They've been great . . . sending us pics and have been so helpful. We met Ron Lee at the rally and were not impressed . . . sounds like we made a good choice with OMC.
Cathy & John Lamb
2006 Intrigue
Yahoo Message Number: 72418 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72418)
Posted by: "Jock Vargo" jockvargo@... (jockvargo@...) jockvargo Date: Sat Jul 2, 2011 7:54 pm ((PDT))
Ken,
I lived in the Bay Area and only used R-Mechanics once. I for one will never use them or refer anyone to them. Charged way to much for what they did and made a mess out of the inside of the coach even though they had no need to be inside.
========================================================= Well, as they say, your mileage may vary. I have taken three coaches to it, an Airex gas coach, a Holiday Rambler diesel pusher (built by Holiday Rambler...yay!) and now the CC. Its work on the first two was both extensive, comprehensive and expensive (shop time is now $135 an hour). :-( I was greatly satisfied with the previous work, and I expect to be similarly satisfied with the Hydro-Hot. If that should happen, I will certainly openly say so on this list. If not, I will also say so.
I'm sorry to hear of your issues with it.
Ken Harrison
2004 Allure #31035
Yahoo Message Number: 72716 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/72716)
?