Country Coach Owners Forum

New Magna with C15 Cat. Just quit working. Tech at Carrier &

couldn't find problem. Anybody had one quit working?

> From: "Glen Gieg"
(snip) > That's

just plain unacceptable customer service when you consider the

of a new Magna under warranty. > > Are you saying that CC should give precedence to higher priced

instead of first-scheduled, first-served?? >

Dick (& Geri) Campagna
'98 36' Intrigue #10571
Mfd: 11/97

[quote author=Dick Campagna"

> From: "Glen Gieg"
> (snip) > That's

> just plain unacceptable customer service when you consider the > price

> of a new Magna under warranty. > > > > Are you saying that CC should give precedence to higher priced > coaches,

> instead of first-scheduled, first-served?? > >

> Dick (& Geri) Campagna
> '98 36' Intrigue #10571
> Mfd: 11/97

Of course not. I just mean that ALL of us should get better

Glen,

The next few weeks are CCIs busiest time of the year with the FMCA

and the Class reunion. We are on the road to pick up a new Mag on

and CCI has guaranteed that they will fix any problems at the

factory. But I also made a factory appointment 3 months ago to do

if some arrises. Show up at the Class Reunion and you will get

Sept. You might also try your dealer, he should do it right away.

Bill G. 2001 Magna #5998

> Maybe it is a sign of the times....I hope not. But I met a guy a > couple of weeks ago with an $350,000 3-slide 43-foot '04 Monaco > Executive. Nice looking rig, but he was so disappointed with

Customer Service that he was about ready to hang lemons on the > awning and mount a sign that says "Ask me about my Monaco".

Just keep hammering 'em. They'll eventually do it just to make

go away.

Mike

'95 Intrigue 10061 (definitely out of warranty) > > -

New Magna with C15 Cat. Just quit working. Tech at Carrier & Sons > couldn't find problem. Anybody had one quit working?

Quote from: Glen Gieg"[/quote

Quote

>]
> New Magna with C15 Cat. Just quit working. Tech at Carrier &

Sons

Quote

couldn't find problem. Anybody had one quit working? >

Glen,

Have you asked CC if you could take it to a Cat dealer to have it > looked at? Sounds like a simple electrical problem.

Per

95 Affinity

Yeah, I even talked with CAT and they say it is unlikely that the problem is on their end. They suggest having CC check out their stuff first. Thankfully, the Customer Service Manager from CC called me this morning and is trying to work me in to check this thing out.
Hasn't called me back with a time and date, but I'm now hopeful. He seemed genuinely interested in helping me, so I feel better about them already. We'll see.

[quote author=totenard"

>

[quote author=Glen Gieg"

>]
> > New Magna with C15 Cat. Just quit working. Tech at Carrier & > Sons

> > couldn't find problem. Anybody had one quit working? > >

> Glen,
>

> Have you asked CC if you could take it to a Cat dealer to have

looked at? Sounds like a simple electrical problem.
>
> Per

> 95 Affinity

Yeah, I even talked with CAT and they say it is unlikely that the > problem is on their end. They suggest having CC check out their > stuff first. Thankfully, the Customer Service Manager from CC

me this morning and is trying to work me in to check this thing

Hasn't called me back with a time and date, but I'm now hopeful.

seemed genuinely interested in helping me, so I feel better about > them already. We'll see.

.

OK, I'm willing to eat some crow here, guys. Jim from CC called

back and can get me in next Wed. to check out the Jake Brake > problem. The guy couldn't have been nicer nor more

He convinced me that they really do care. Good enough for me.

sorry for the fuss, but they really had me riled up yesterday for > awhile.

I'm going to guess the Jim who called you was Jim Cooley, the guy

always been first class with me. I once told Bob Lee the best

was not in the marketing group, but was Jim Cooley in customer

nineties he was the one and only tech rep you got if you called

way of diagnosing problems and getting me to a service facility no

I was in the U S.

I also have had an excellent relationship with Doug Rutherford who

all service and maintenance. When I have a real problem I can't

resolved I call him. so far he has come through for me.

Walt Rothermel
03Allure30811

Quote from: Spiker1029@a...

> I'm going to guess the Jim who called you was Jim Cooley, the guy > who has

> always been first class with me. I once told Bob Lee the best > salesman he had

> was not in the marketing group, but was Jim Cooley in customer > service. In the

> nineties he was the one and only tech rep you got if you called > CC. He had a

> way of diagnosing problems and getting me to a service facility

no

Quote

matter where
> I was in the U S.
>

> I also have had an excellent relationship with Doug Rutherford

who

Quote

heads up

> all service and maintenance. When I have a real problem I can't

---------------Walt-I see you have an 03' Allure pretty close to my 03' Allure, coach number 30952. Do you have the 370 ISL? And if you do my question is this: Do you ever experience a jerky sensation in the steering wheel at idle and when moving at low RPMs similiar to when the power steering pump is going out in an automobile? I do and it is frustrating as all get out. Your comments would be appreciatied.
Regards,

Steve & Linda Anderson
03' Allure Newport 40'
Coach #30952

Quote

seem to get

> resolved I call him. so far he has come through for me.
>
>

> Walt Rothermel
> 03Allure30811

Thanks for the reply, Walt. Yes, it was Jim Cooley -- very nice

guy.

Hi Steve and Linda---I have about 30,000 miles on my coach and have

experienced the problems you describe. I would definitely have it

>

Walt Rothermel
03Allure30811