Country Coach Owners Forum

Country Coach Restoration, Repair & Parts Forums => Country Coach Archive => Topic started by: Countryjrc on December 15, 2004, 12:49:19 am

Title: Pac Brake & CC Cooperation
Post by: Countryjrc on December 15, 2004, 12:49:19 am
Yahoo Message Number: 13586 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/13586)
Last September I pulled up the floor in the bedroom step and attempted to lubricate the Pac Brake. The first problem was finding what to lubricate. The picture from the Pac Brake didn't match what was observed. It turns out that the Pac Brake was installed upside down. One of our group advised me of having the same problem with a coach number close to mine. CC has agreed to turn it over at no cost when we return to Eugene next spring. It is well out of warranty, but it was an obvious mistake. CC does care and is willing to own up to their mistake.

In Arizona a home builder has operated a program for several years.
When each subdivision is finished he throws a party for the owners with all his staff present. He asks for comments for what they did right and what was wrong. What changes would the owners like to see in designs, workmanship, sales personnel, and even down to the follow up service when defects have been found. The result has been a builder that today builds a better home than custom home builders as the defects have been vastly reduced and wonderful design improvements made in the models. People have been known to sleep outside sales offices the night before a new subdivision release is to happen. Many of the subdivisions are in the $500,000 to $1,000,000 range in direct competition with custom builders.
My guess is that if CC were to meet with a group of owners a similar result would occur. The initial meeting could prove embarrassing but after a couple of years of making improvements, the results would be more than worth it. This forum is an excellent source of information for CC if the right person is monitoring it. Too frequently, information never reaches high enough within an organization to be taken seriously. In past consulting assignments, either the President or Chairman of the Board usually retained us. We had few problems with resistance to change from managers once it was learned who employed us.

Last spring when we purchased our two year old coach we were surprised at the loss the original owners were taking. It was over 40% of their original investment. At this point they had replaced the batteries, inverter and could barely open the front door as the latch was not operating properly. They had water leaks on the front of the coach that repairs had been attempted by CC. It still leaked when we encountered a rain storm. It was not determined the exact reason for the sale, but the defects probably had something to do with it. Being an old engineer and shade tree mechanic, the repairs have been made and the coach is doing well. The 3M gutters installed this summer work very well, no rain water was found in the front door stair well for the first time after a rain storm and the sides are no longer streaked.

Learning the systems and operation of a coach is similar to flying twin-engine airplanes. There are many things to learn and if not mastered, can result in costly damage. We have owned a couple of motor homes in the past so we were not totally ignorant of their operation. We are continuing to learn about our CC with thanks to many of you that have supplied useful information. John 2002 Allure
#30702
Title: Re: Pac Brake & CC Cooperation
Post by: Jennylindca on December 15, 2004, 01:57:57 am
Yahoo Message Number: 13587 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/13587)
Each year at the Class Reunion, CC staff meet with groups of owners of the different models to take ideas of possible changes, to listen to their complaints. Maybe those who have owned CCs for a longer period can tell me if those meetings have made any difference in QC or if changes suggested have been made?

Does CC have a person monitoring this forum? And if so, does the person monitoring the forum take the information garnered and share it with the people who can make things happen? Just wondering.

Carol

Quote
My guess is that if CC were to meet with a group of owners a

similar

Quote
result would occur. The initial meeting could prove embarrassing

but

Quote
after a couple of years of making improvements, the results would

be

Quote
more than worth it. This forum is an excellent source of

information

Quote
for CC if the right person is monitoring it. Too frequently, > information never reaches high enough within an organization to be > taken seriously. In past consulting assignments, either the > President or Chairman of the Board usually retained us. We had few > problems with resistance to change from managers once it was

learned

Quote
who employed us.

Last spring when we purchased our two year old coach we were > surprised at the loss the original owners were taking. It was

over

Quote
40% of their original investment. At this point they had replaced > the batteries, inverter and could barely open the front door as the > latch was not operating properly. They had water leaks on the

front

Quote
of the coach that repairs had been attempted by CC. It still

leaked

Quote
when we encountered a rain storm. It was not determined the exact > reason for the sale, but the defects probably had something to do > with it. Being an old engineer and shade tree mechanic, the

repairs

Quote
have been made and the coach is doing well. The 3M gutters

installed

Quote
this summer work very well, no rain water was found in the front

door

Quote
stair well for the first time after a rain storm and the sides are

no
Title: Re: Pac Brake & CC Cooperation
Post by: Jim Hughes on December 15, 2004, 10:14:25 am
Yahoo Message Number: 13592 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/13592)
John,

What are the 3M gutters you speak of and how and why did you install?

Jim

2000 Allure #30511

Quote from: countryjrc
Last September I pulled up the floor in the bedroom step and > attempted to lubricate the Pac Brake. The first problem was

finding

Quote
what to lubricate. The picture from the Pac Brake didn't match

what

Quote
was observed. It turns out that the Pac Brake was installed

upside

Quote
down. One of our group advised me of having the same problem with

a

Quote
coach number close to mine. CC has agreed to turn it over at no

cost

Quote
when we return to Eugene next spring. It is well out of warranty, > but it was an obvious mistake. CC does care and is willing to own

up

Quote
to their mistake.

In Arizona a home builder has operated a program for several

years.

Quote
When each subdivision is finished he throws a party for the owners > with all his staff present. He asks for comments for what they

did

Quote
right and what was wrong. What changes would the owners like to

see

Quote
in designs, workmanship, sales personnel, and even down to the

follow

Quote
up service when defects have been found. The result has been a > builder that today builds a better home than custom home builders

as

Quote
the defects have been vastly reduced and wonderful design > improvements made in the models. People have been known to sleep > outside sales offices the night before a new subdivision release

is

Quote
to happen. Many of the subdivisions are in the $500,000 to > $1,000,000 range in direct competition with custom builders.

My guess is that if CC were to meet with a group of owners a

similar

Quote
result would occur. The initial meeting could prove embarrassing

but

Quote
after a couple of years of making improvements, the results would

be

Quote
more than worth it. This forum is an excellent source of

information

Quote
for CC if the right person is monitoring it. Too frequently, > information never reaches high enough within an organization to be > taken seriously. In past consulting assignments, either the > President or Chairman of the Board usually retained us. We had

few

Quote
problems with resistance to change from managers once it was

learned

Quote
who employed us.

Last spring when we purchased our two year old coach we were > surprised at the loss the original owners were taking. It was

over

Quote
40% of their original investment. At this point they had replaced > the batteries, inverter and could barely open the front door as

the

Quote
latch was not operating properly. They had water leaks on the

front

Quote
of the coach that repairs had been attempted by CC. It still

leaked

Quote
when we encountered a rain storm. It was not determined the exact > reason for the sale, but the defects probably had something to do > with it. Being an old engineer and shade tree mechanic, the

repairs

Quote
have been made and the coach is doing well. The 3M gutters

installed

Quote
this summer work very well, no rain water was found in the front

door

Quote
stair well for the first time after a rain storm and the sides are

no
Title: Re: Pac Brake & CC Cooperation
Post by: Countryjrc on December 15, 2004, 11:15:56 am
Yahoo Message Number: 13598 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/13598)
What are the 3M gutters you speak of and how and why did you install?

Quote
Jim

2000 Allure #30511
The gutters were installed because of the air conditioning condensate running over the coach sides in addition to rain and morning dew.
After ours was built, CC starting installing pans under the A/C units and drain lines that are concealed running into the wheel wells. The water does not do slides any good in addition to the streaking. The gutters are easy to install with 2 people and run the entire length of the coach on each side. Someone previously posted a web site showing pictures. Campers World sells them but there supplies are limited as to color and length. Ordered 100' from Essential Products, Simon and Barbara De Beer, 1-800 560-7147. Cost $175.50 including tax. They have a web site but can't remember the name.
They charged less than their web site indicated and less than Campers World.

In addition to the gutters, have added some 1/4 inch copper extensions (six inches long) that are held in place by modified wooden cloth pins when parked. The water clears the coach with them installed. I will post some pictures the next time the coach is visited. I may also install the gutters on the front and rear, have enough left over material to do so. John 2002 Allure
#30702
Title: Re: Pac Brake & CC Cooperation
Post by: Tom Fisher_01 on December 15, 2004, 11:27:39 am
Yahoo Message Number: 13600 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/13600)
Quote
The gutters were installed because of the air conditioning condensate >running over the coach sides in addition to rain and morning dew.
After ours was built, CC starting installing pans under the A/C units >and drain lines that are concealed running into the wheel wells. The
IMHO, this problem could/should be solved by routing this condensate back over the condenser coils thus slightly improving the efficiency by evaporation.

This is widely done in window AC units improving efficiency by a few % and getting rid of most if not all of the moisture.
Tom Fisher
Dallas, TX
Title: Re: Pac Brake & CC Cooperation
Post by: Jim Hughes on December 16, 2004, 05:33:09 am
Yahoo Message Number: 13622 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/13622)
Thanks John. Now I remember where I saw the write up about the gutters. It was in May 04 issue of Motorhome magazine. The web site is http://rvgutters.com (http://rvgutters.com) . Sound like a great idea. How long have you had them on your coach? Did you just put it down the sides? Does the foam tape that is used to install trap dirt and stuff where there begins to be a buildup black mold and dirt? If these work well, it would sure make it easier to keep coach clean.
Just affraid it would become a trap for stuff like the gutters on a home.
Jim

200o Allure #30511

Quote from: countryjrc
What are the 3M gutters you speak of and how and why did you

install?

Quote

> Jim

> 2000 Allure #30511
>

The gutters were installed because of the air conditioning

condensate

Quote
running over the coach sides in addition to rain and morning dew.
After ours was built, CC starting installing pans under the A/C

units

Quote
and drain lines that are concealed running into the wheel wells.

The

Quote
water does not do slides any good in addition to the streaking.

The

Quote
gutters are easy to install with 2 people and run the entire

length

Quote
of the coach on each side. Someone previously posted a web site > showing pictures. Campers World sells them but there supplies are > limited as to color and length. Ordered 100' from Essential > Products, Simon and Barbara De Beer, 1-800 560-7147. Cost $175.50 > including tax. They have a web site but can't remember the name.
They charged less than their web site indicated and less than

Campers

Quote
World.

In addition to the gutters, have added some 1/4 inch copper > extensions (six inches long) that are held in place by modified > wooden cloth pins when parked. The water clears the coach with

them

Quote
installed. I will post some pictures the next time the coach is > visited. I may also install the gutters on the front and rear,

have
Title: Re: AC Condensate was: Pac Brake & CC Cooperation
Post by: Jim Hughes on December 16, 2004, 06:11:52 am
Yahoo Message Number: 13623 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/13623)
Agree that there could be a better way to drain the condensate, but not sure I would want it spread over the condenser. I remember years ago working in my dad's refrigeration and AC business the problems we had servicing some of the AC units. The units had a condensate pickup ring around the circumference of the condenser fan blade. That ring would be low in the condensate pan so that it would pick up the condensate in the pan, along with anything else floating in it, and throw it through the condenser for additional heat removal. The problems would be multiplied if units were located near a salt water or dusty environment. There would be enough crud caked into many condenser coil fins it would make it less efficient. In some cases, the unit would over heat and the compressor would continually cutout because of thermal overload.
That is for those that had that protection. Otherwise, the compressor would burn up.

On a coach roof air, the condenser is exposed to all kinds of stuff and is amplified by the fact many of us use our roof AC's while in motion. Can you imagine the buildup of the crud on the small condenser coil these units have. Not sure if I would want the trade off for a slight initial efficiency improvement and the added maintenance requirements. Right now the condensate is either a static drain or is pulled out by a venturi effect when in motion.
Now what we do with the condensate once it leaves the unit is the task at hand.
Jim

2000 Allure #30511

Quote from: TBooneFisher
> >The gutters were installed because of the air conditioning

condensate

Quote
running over the coach sides in addition to rain and morning dew.
>After ours was built, CC starting installing pans under the A/C

units

Quote
and drain lines that are concealed running into the wheel wells.

The

Quote
>

IMHO, this problem could/should be solved by routing this
condensate back

Quote
over the condenser coils thus slightly improving the efficiency by > evaporation.

This is widely done in window AC units improving efficiency by a

few %
Title: Re: AC Condensate was: Pac Brake & CC Cooperation
Post by: Tom Fisher_01 on December 16, 2004, 06:49:11 am
Yahoo Message Number: 13624 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/13624)
Quote
Agree that there could be a better way to drain the condensate, but >not sure I would want it spread over the condenser. I remember >years ago working in my dad's refrigeration and AC business the >problems we had servicing some of the AC units. The units had a >condensate pickup ring around the circumference of the condenser fan >blade. That ring would be low in the condensate pan so that it >would pick up the condensate in the pan, along with anything else >floating in it, and throw it through the condenser for additional
Of course this is why ANY AC unit needs periodic cleaning.
I don't think this is a valid reason not to do this since IF done properly, allows the unit to run COOLER and thus last longer.
Tom Fisher
Dallas, TX
Title: Re: Pac Brake & CC Cooperation
Post by: Countryjrc on December 16, 2004, 11:41:43 am
Yahoo Message Number: 13632 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/13632)
Jim, we installed the gutters in August and have had several good rain storms, unusual for Arizona. They don't appear to have trapped anything. We located them just over the top along the sides so there is no puddling on the roof itself. The adhesive sticks well as long as the temperature is not too cold. The pictures that will be posted should give you a good idea. Another post indicated that air conditioners could be equiped to recirculate the condensate, but that is for evaporative coolers like Master Cools. We have both types on our home in Tempe. John
2002 Allure-Two Slides
30702

Quote
Thanks John. Now I remember where I saw the write up about the > gutters. It was in May 04 issue of Motorhome magazine. The web > site is http://rvgutters.com (http://rvgutters.com) . Sound like a great idea. How long > have you had them on your coach? Did you just put it down the > sides? Does the foam tape that is used to install trap dirt and > stuff where there begins to be a buildup black mold and dirt? If > these work well, it would sure make it easier to keep coach clean.
Just affraid it would become a trap for stuff like the gutters on a > home.

Jim

200o Allure #30511

[quote author=countryjrc"

>

> What are the 3M gutters you speak of and how and why did you > install?
> >
> > Jim

> > 2000 Allure #30511
> >

> The gutters were installed because of the air conditioning > condensate

> running over the coach sides in addition to rain and morning

dew.

Quote
After ours was built, CC starting installing pans under the A/C > units

> and drain lines that are concealed running into the wheel wells.
The

> water does not do slides any good in addition to the streaking.
The

> gutters are easy to install with 2 people and run the entire > length

> of the coach on each side. Someone previously posted a web site > > showing pictures. Campers World sells them but there supplies

are

Quote
limited as to color and length. Ordered 100' from Essential > > Products, Simon and Barbara De Beer, 1-800 560-7147. Cost

$175.50

Quote
including tax. They have a web site but can't remember the

name.
Title: Re: Pac Brake & CC Cooperation
Post by: Ree on December 18, 2004, 07:31:43 pm
Yahoo Message Number: 13687 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/13687)
Carol,

When I was in JC, a CC employee told me that they do monitor this list.
They don't post, don't want to get involved, and pretend that they don't monitor it.

So, they are reading--but who knows if they are listening. We just have to hope.

Ree

Current location---Victoria, TX

2003 Allure 30852

Home is www.eldoradoranch.com near www.sanfelipe.com.mx
Title: Re: Pac Brake & CC Cooperation
Post by: Jennylindca on December 18, 2004, 10:17:08 pm
Yahoo Message Number: 13689 (http://groups.yahoo.com/neo/groups/Country-Coach-Owners/conversations/messages/13689)
You are so right, Ree. We can hope that they are reading and hearing what is said here. I want to believe that there are people at CC who really want to put out a good product, who really want to live up to the company's s.

Merry Christmas to all of my Country Coach friends!

Carol

'04 Inspire 51046

Currently - Turtle Beach Fish Camp (TTN), Manteca, CA

Quote
>

So, they are reading--but who knows if they are listening. We just

have to