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Engine Mounts and CC Policy

Yahoo Message Number: 75798
Our engine mounts required replacement. The are the part that holds the engine in place and attached to the frame. We discovered that when a mechanic, looking for a very slow oil leak, was startled to find the powertrain askew and the engine displaced several inches. He then saw one engine mount was completely broken (it looks like a clear break of 1/4 or 3/8 inch steel) and the passenger side was seriously cracked. We detected no symptoms while driving.
It is my understanding that CC prepared the engineering drawing but "Stanley Manufacturing" actually made most the parts, if not all. The new CC did not have the part in stock and offered to send out (next Monday) a request for quote to build the part. I asked for the drawing so that I could get an estimate here in Omaha, where we are currently (on our way west.) Initially, CC would not provide the drawing up then had a subsequent change of heart and has promised to send us a pdf file on Monday - when they reopen.
While I think reverse engineering the part is not rocket science, having the drawing should reduce our costs. We are thankful for CC's making an exception in our case, and hope that in the future the CC will consider owners' dilemmas before denying access to information. We realize that the drawing is proprietary and that CC paid for it; however, we also think there is little for CC to gain by making it more difficult for owners to repair older coaches.
We applaud CC's actions in the end. And we are very thankful that a mechanic found the problem will looking at the coach in a repair facility rather than having the engine fall out while we were on an interstate going 65.

Scott Laidig
Magna 6354

Re: Engine Mounts and CC Policy

Reply #1 –
Yahoo Message Number: 75802
Scott,

While I do understand your frustration and have some myself, it is important to keep in mind that had the new CC not been resurrected from the ashes of bankruptcy there would be no drawings at all. If we don't support them and allow them to build their cash flow, they won't be in business long and all drawings, molds, etc. may be lost forever.

John D.

Rhapsody R007

Quote from: semperfibuck
> > Our engine mounts required replacement. The are the part that holds
the engine in place and attached to the frame. We discovered that when a mechanic, looking for a very slow oil leak, was startled to find the powertrain askew and the engine displaced several inches. He then saw one engine mount was completely broken (it looks like a clear break of 1/4 or 3/8 inch steel) and the passenger side was seriously cracked. We detected no symptoms while driving.

Quote
>

It is my understanding that CC prepared the engineering drawing but
"Stanley Manufacturing" actually made most the parts, if not all. The new CC did not have the part in stock and offered to send out (next Monday) a request for quote to build the part. I asked for the drawing so that I could get an estimate here in Omaha, where we are currently (on our way west.) Initially, CC would not provide the drawing up then had a subsequent change of heart and has promised to send us a pdf file on Monday - when they reopen.

Quote
>

While I think reverse engineering the part is not rocket science,
having the drawing should reduce our costs. We are thankful for CC's making an exception in our case, and hope that in the future the CC will consider owners' dilemmas before denying access to information. We realize that the drawing is proprietary and that CC paid for it; however, we also think there is little for CC to gain by making it more difficult for owners to repair older coaches.

Quote
>

We applaud CC's actions in the end. And we are very thankful that a
mechanic found the problem will looking at the coach in a repair facility rather than having the engine fall out while we were on an interstate going 65.
 

Re: Engine Mounts and CC Policy

Reply #2 –
Yahoo Message Number: 75897
John has a very valid (however painful) point.
When GM went bankrupt, they essentially "cleaned the slate" ~ winners in successful lawsuits became loosers, as did investors, creditors and so many others.
Anything the new CC offers is a gift, as they're not under ANY obligation from something sold under the "old" CC.

Mark