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Quality comments

Yahoo Message Number: 17210
I suggest that if you rave on about the quality problems with CC, you will engage in a long, drawn out exercise in futility.
It took a long time for me to understand and appreciate the situation we find ourselves in with CC. Yes, I went through the Lemon Law exercise and finally settled for an insignificant amount, just to put the issue behind me.
What I did come to understand is that notwithstanding quality problems and obvious engineering blunders, we own coaches that rank among the best the industry has to offer.
To continue with the attitude that you will eventually change things will lead to more frustrations than now exist. You will grow old along with the coach.
In my most humble opinion and will full conviction, I offer this solution: Get over it. Life is too short to take on this issue with the belief you can make a difference.
You will be happier, live longer, enjoy the coach more and your spouse may even stay with you if you adopt the attitude that you are going to fix things that need fix'in, Drive the he** out of it, smile while you struggle with things that don't work and don't dwell on it.
I believe I lost several months of possible enjoyment and gained some more grey hair by trying to make a point to CC that the coach was not, in my opinion, the "Worlds Finest Motor Home" as advertised.
Now after 55,000 miles and over 6 years, I take all my tools and always keep the toad full of gas just in case. Frankly, I really enjoy the coach. Many folks tell me it looks better than their brand new SOB.
Do what I did: Turn the same time you spend fretting into something constructive like fishing, site seeing, enjoying the USA!

Larry
Intrigue
10762

Re: Quality comments

Reply #1 –
Yahoo Message Number: 17213
Amen!!

Larry, Debbie, Tiki and Tomi (Pugs) USAF Retired

2003 36' Allure #30856

Quote from: LARRY A HANSON
> I suggest that if you rave on about the quality problems with CC,
you will engage in a long, drawn out exercise in futility.

Quote
>

It took a long time for me to understand and appreciate the
situation we find ourselves in with CC. Yes, I went through the Lemon Law exercise and finally settled for an insignificant amount, just to put the issue behind me.

Quote
>

What I did come to understand is that notwithstanding quality
problems and obvious engineering blunders, we own coaches that rank among the best the industry has to offer.

Quote
>

To continue with the attitude that you will eventually change
things will lead to more frustrations than now exist. You will grow old along with the coach.

Quote
>

In my most humble opinion and will full conviction, I offer this
solution: Get over it. Life is too short to take on this issue with the belief you can make a difference.

Quote
>

You will be happier, live longer, enjoy the coach more and your
spouse may even stay with you if you adopt the attitude that you are going to fix things that need fix'in, Drive the he** out of it, smile while you struggle with things that don't work and don't dwell on it.

Quote
>

I believe I lost several months of possible enjoyment and gained
some more grey hair by trying to make a point to CC that the coach was not, in my opinion, the "Worlds Finest Motor Home" as advertised.

Quote
>

Now after 55,000 miles and over 6 years, I take all my tools and
always keep the toad full of gas just in case. Frankly, I really enjoy the coach. Many folks tell me it looks better than their brand new SOB.

Quote
>

Do what I did: Turn the same time you spend fretting into
something constructive like fishing, site seeing, enjoying the USA!

Re: Quality comments

Reply #2 –
Yahoo Message Number: 17219
Larry,

Well said, but I would add one thing. If you can't fix things yourself, schedule a stop at the service shop before your trip and after your trip. My wife has called all our coaches the "check book sucker" and the mechanic's at Lazy Days call them "job security". Thats life on the road, but it's fun and what will you do with the money otherwise, leave it to the kids so they can buy a CC!

Bill G. 2005 magna #6425

Re: Quality comments

Reply #3 –
Yahoo Message Number: 17223
Larry, I believe your response was to my posting about if anyone had spoken with Jay Howard re: the lack of standard responses to various problems we might have.

It annoys me when WE got something taken care of at CC's expense and folks we talked with in the CC parking lot who had a coach 30 numbers EARLIER than ours, and they were original owners, too, DIDN'T get their problem taken care of by CC.
Others on this forum have had assorted problems we've read about and folks would say they saw so-and-so and had CC take care of it, and others weren't able to and they only talked with another so-and- so....etc. There has to be some kind of basic approach to customer's complaints.

It shouldn't be the biggest SOB who gets more things taken care of than those of us who try to go through 'normal channels.' THAT irritates me with ANY business.

We love our CC...have had nothing but good experiences with CC. We still think they're the best made, but I have NEVER heard of anyone discussing this subject with "the main man"...so I was curious if anyone had ever discussed this at a rally or otherwise with him...
So many folks here seem to have various results depending on who they talk with.

Jan McN

2001 Intrigue 11320

Re: Quality comments

Reply #4 –
Yahoo Message Number: 17230
Jan, if you have been at rallies you must have missed the open forum with Jay and Jim Howard. At each rally they have a time set aside time to meet with coach owners to address their conserns. Also they make their selves avalable throughout the rally for some one on one time if you wish. I have personaly seen the issues you have mentioned addressed and the coach owner have had posative results. I would urge anyone with any coach concerns to attend one of the four Country Coach International rallies held across the country.

I have had friends with complaints that I have encuraged to attend one of the simmars but they have chosen to continue to complain in the rv parks and when we go out to dinner rather than go to someone that can resolve their issues.

I am on my third CC and have not had any of the design or quality issues that have been mentioned. I travel or I am in my coach about 9 months a year. Through may travels I have had the opportunity to be with friends with other brands and they seem to have more issues than I have. I a peice of equipment like our coachs with all the aminities and equipment that we have demanded than goes down the road day after day we can expect to have maintaince throughout the year.
At the CCI rallies their has been focus groups with Jay and Jim to determin what the rv owner want and many of the ideas and inovations have come from what the market has demanded.
See You Down The Road,

Jerry OConnor, President CCI (club) 2000 Prevost #60414 (I have also had a fiberglass coach)

Re: Quality comments

Reply #5 –
Yahoo Message Number: 17233
I have to go along with what Larry said, but let's face it, if it is something like the electrolysis problem, I don't really like the idea that it has to be the customers' problem. This little creature has been around since day one and Holiday Rambler had a real bad problem with it but don't know what their fix was. Why the he!! use two thype of material in building a coach when you KNOW that they don't like each other. Period.

I have the electrolysis problem on my front door and Buddy Gregg has repainted it twice and now they say it is my turn, hmmmmmm. So I am sitting outside my coach in a campground and a couple of people come by and start talking to me. One makes the comment " nice coach, what year is it, and how do you like it? A '99 and I love it.
What's up with these bubbles on your door?? Oh, you get those when you pay a lot of money to buy the "best Motorhome built." So you see I am not very happy with my bubbles and that has actually happened to me. Now I am thinking of getting a sheet of stainless steel and covering the area where the bubbles are and hopefully solving my problem.

Egon

'99 Allure #30321
'02 Tahoe Z71

Re: Quality comments

Reply #6 –
Yahoo Message Number: 17236
Larry and the group, that was very well written and to the point.
I will add my 2 cents on the issue of covering this out of warranty for some and not for others. We, as a group of owners, do not have a clue as to the circumstances under which a coach would be covered or not covered for problematic items beyond the warranty period. The conditions, circumstances, and reasons for John Doe versus John Smith may be a world apart and therefore one covered and one not. In a nutshell, each problem is unique in its own way. IMHO, if this group, or anyone tries to push Mr. Howard's back against a wall and try to convince him to cover things out of warranty for everyone we will all loose. If we or anyone tries to make it be a "blanket" policy for this issue, he will probably just say that everything after a year is out of warranty except through the manufacturer of the product. Actually, we feel that CC has always been fair and helped people with difficult situations and covered things well beyond the warranty period in many cases. Someone else said this in a recent post and I will repeat it....you can gather more bees with honey than you do with vinegar. If you are nice, reasonable and ask for help you will generally get it. If however, you are a jerk and yell and threaten you will probably get nothing because they (CC) feels they do not have to nor are they obligated to take verbal (or other) abuse from anyone. I know for fact because I have been there when it happened....anyone who threatens legal or yells and screams and rants and raves about whatever the issue is at hand, will be put on the back burner. If anyone gets angry and yells and uses cuss words, it's shuts down the communication because the person being yelled at (service writer, tech, CC Mgmt) quits listening. Each person needs to present their own problem and deal with it as they see fit. If they have a legitimate issue and can't or do not know how to communicate, then hire someone to communicate on their behalf. This is just my 2 cents worth and doen't have to be anyone elses....there will be those of you who agree and those of you who don't and........that's life! Candace Hollick 05 Affinity 6370

Re: Quality comments

Reply #7 –
Yahoo Message Number: 17237
Egon, I can't imagine why it wouldn't have been fixed the first time it was redone, if it had been done correctly. In this case, if I were you, I would call Jimm Howard or email him and see if he will help you out. What's the worst that can happen? Dale

Re: Quality comments

Reply #8 –
Yahoo Message Number: 17241
Egon,

I know several people who have gotten help with the door electrolysis problem, in one case they provided an owner the new skin and it was up to the owner to get it painted and installed. Not sure if that helps you any but that was a 98 model. In my case they repaired the door electroylsis problem but were unwilling to do the same for the slideout frame....cost was the over-riding factor it appears.

The condescending comments of those who think they know how to lay on the sugar don't help get the problem solved. For the most part they are not helping to improve CC but only interested in getting something for themselves. I would be much more impressed if they used that same sugar to try and improve CC's QC so that it isn't necessary for them to grovel at the feet of some CC official in order to get what they paid for in the first place. I for one have always used diplomacy to it's fullest when I deal with CC and all others in business affairs but that doesn't help if they have decided not to fix the problem because of the negative effect to their bottom line.
Ray

Quote from: egonschlottmann
>

I have to go along with what Larry said, but let's face it, if it

is

Quote
something like the electrolysis problem, I don't really like the

idea

Quote
that it has to be the customers' problem. This little creature has > been around since day one and Holiday Rambler had a real bad

problem

Quote
with it but don't know what their fix was. Why the he!! use two

thype

Quote
of material in building a coach when you KNOW that they don't like > each other. Period.

I have the electrolysis problem on my front door and Buddy Gregg

has

Quote
repainted it twice and now they say it is my turn, hmmmmmm. So I

am

Quote
sitting outside my coach in a campground and a couple of people

come

Quote
by and start talking to me. One makes the comment " nice coach,

what

Quote
year is it, and how do you like it? A '99 and I love it.
What's up with these bubbles on your door?? Oh, you get those

when

Quote
you pay a lot of money to buy the "best Motorhome built." So you

see

Quote
I am not very happy with my bubbles and that has actually happened

to

Quote
me. Now I am thinking of getting a sheet of stainless steel and > covering the area where the bubbles are and hopefully solving my

problem.

Quote
>

Egon

'99 Allure #30321
'02 Tahoe Z71

>

Re: Quality comments

Reply #9 –
Yahoo Message Number: 17242
Larry,

I know you will not appreciate this and I know it will not help your problem, but here goes anyway. For 35 years I worked in the Oil industry engineering and installing underground tanks and I can tell you that electrolysis is a hard problem to solve. For 50 years we used steel underground tanks and never solved the problem. We finally switched to fiberglass tanks and then we had a different problem which was structural. We had an 01 Magna that had an electrolysis problem on the inside frame work of the front slide. CC fixed it once, then I fixed it once with a rust paint, mine held up better but theirs, then we traded the coach. The doors on CCs before 2001 were not very good, when we ordered our 01 Magna our contract said that it was void if they did not have a new type door. They don't make the doors anyway. Like most parts on our coaches, CCI just buys from a supplier.
I can tell you what Holiday Rambler is doing because my neighbor is at their factory getting their HR Navigator reskined completely due to delamination. There are several 100 included in this program. Has taken 12 weeks and 2 trip from Florida to Indiana I think. Their first trip to pick up the coach was not good because HR did not paint the front and rear to match the new paint on the sides. I think they did finally get it right.
One more thing. I'm sure some of us worked for IBM or owned stock in that company at one time or another. In the early 80's I remember paying around $7000 for a 236 IBM - PC which was junk in 2 years. Nobody offered to replace it free of charge. Now the Chinese own it, now that's progress.

Bill G. 2005 Magna #6425