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Warranty-The big picture

Yahoo Message Number: 12348
O.K. we have heard all the gripes but not much constructive.
Consider--about 200,000 new RV's hit the road every year (I think).
Has the dealership network grown to meet this demand. And what are the manufacturers doing? Does CC have a new tech training academy to feed the dealer's need for quality staffing? How accurate is the CC parts dept. in providing the right part on time (my experience says there is tons of room for improvement)? Can the dealers rely on the manufacturer to supply new product tech support in a timely manner? What are the dealer orientation programs prior to introduction of a new model or a substantially changed model? What kind of time restrictions does CC put on the dealership to accomplish warranty work in a specified time? Can the dealer live (economically) on what the manufacturer reimburses for warranty work? Do we the driving public give the dealer advance notice of our need for maintenance and how accurate are we in describing a problem? Does the manufacturer provide enough quality tech support direct to the owners so that they may properly diagnose a problem and maybe even fix it themselves? And finally, what about quality? More quality in the product obviously means less need for warranty work. I suggest we quit sniping Todd (Buddy Gregg) and look at the big picture. Contact CC; not with complaints but with a considered comment as to how they could help the dealer network improve service to their customers. I make no apologies for Buddy Gregg but I do understand some of their problems. It doesn't make me happy when I don't get quality service, on time, all the time but I (sometimes) try to look at the big picture.

Lyle Wetherholt
04 Intrigue 11740