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Blown Suspension O-rings-non graseable zerks

Yahoo Message Number: 34863
They do make zirk fittings that appear to be the same as grease able fittings. The clever thing about these is the intake grease end is sealed. Why they are not used in the first place is beyond me. You would think the mfg. would build in the safeguards in to there product. There I go.... wishful thinking again. If anyone is interested I can probably round up some part numbers from NAPA.
AL

00 affinity #5851

Re: Blown Suspension O-rings-non graseable zerks

Reply #1
Yahoo Message Number: 34864
We have been considering buying a CC, but don't want to have anything to do with an expensive "do it yourself kit".
It doesn't sound like a very well engineered product based on all of the e-mails I have seen over the past week or so. Also why do you have to depend on each other (owners) for service assistance? It doesn't sound like CC is providing the support that they should.

Re: Blown Suspension O-rings-non graseable zerks

Reply #2
Yahoo Message Number: 34866
.... most owners enjoy the opportunity to be able to RV. And the bottom line of this group as put by another member...Country Coach owners are Fussy? Opinionated? Impossible to please? That's our owners group...works for me ! AL

00 affinity #5851

Re: Blown Suspension O-rings-non graseable zerks

Reply #3
Yahoo Message Number: 34868
Professor RVing here, Listen, it doesn't matter what motorhome you buy it's going to have problems whether it's new or used. The higher end motor coaches will have just as many problems as the lower end models, it's just that they are more expensive problems :) If you purchase a used motorhome that has been well maintained, you will find that a majority of the problems have already been corrected.
When you buy a new rig you will spend time having warranty work done - just pencil it into your calender. Ask any of the old timers who have owned different brands and they will tell you the same thing. The problem as I see it is that we can't mass produce these machines like the Japanese manufactures do with automobiles. They are able to use precision robots and production controls that are way beyond the capacity of any motorhome manufacturer to duplicate. That's why Toyota passed the Big 3 this year in sales in the USA. They just produce a superior product because of their manufacturing controls model. So, we will have to be content with what we have for now. Thankfully we have groups like this where we can find answers to problems. Good luck, and don't let a few problems slow you down from hitting the RV trail. Jim Twamley Allure 30429

Re: Blown Suspension O-rings-non graseable zerks

Reply #4
Yahoo Message Number: 34869

This not a retort to what Jim said, just some observations and an opinion.
RV stands for Repair Vehicle; get used to it; it comes with the territory. As my daughter-in-law said - owning an RV is like owning a house that goes through a hurricane and an earthquake every day.
Toyota just dropped out of the top spot for quality according to Consumer Reports - anything humans build will have defects although they can de reduced to near zero.
Quality concepts and methods are a big part of my professional work. There is no reason the RV industry cannot develop a quality program - in fact there is an automotive industry quality system. The problem is RV business men/women won't make the commitment to such a system without proof it helps the bottom line. It's a very competitive industry so you won't find too many who are willing to experiment.
It took Toyota et al to convince the big three quality matters to consumers and they are just catching up over well 20 years later. Nearly 50% of Americans will only buy an import.
True quality controlled recreational vehicles (meaning the manufacturing facilities are independently audited and certified to an accepted quality standard) are not likely to happen anytime soon. Maybe if the Germans or Japanese see a market......

Bob Handren

'05 Country Coach Inspire 51178
'00 JGCL

Re: Blown Suspension O-rings-non graseable zerks

Reply #5
Yahoo Message Number: 34871
When I was in JC for service in Aug/Sep one of the service techs at CC put plugs in place of my 4 zerks on the IFS. It seems they have been having a lot of problems with people blowing out he O rings. One of the chassis shop techs was passing out new O rings at the Albany rally to people who needed them.

You would think that these zerks are common knowledge at the major CC warranty stations but I would not count on it. I had a major dispute at Buddy Gregg Knoxville until I showed the service writer and tech the Holland Neway service bulletin.

Also for those that are interested, there is a file in the files section that you can print off and give to your lube specialists that shows the zerks not to grease. It is called:

CC Holland IFS Lubrication XLSB06701.pdf Holland IFS "No Grease" Zerks

Kevin

05 Intrigue
11886

Re: Blown Suspension O-rings-non graseable zerks

Reply #6
Yahoo Message Number: 34876
Bob,

Germany has entered the RV market. Germany held the largest RV show in the world last year.

Joe 2006 Intrigue 12054

Re: Blown Suspension O-rings-non graseable zerks

Reply #7
Yahoo Message Number: 34878
Almost all of the German RVers that we have met traveling around the States bring their own RV with them. No wonder they go to the expense of doing this (ocean freighting, etc) when you look at the poor reliability and expense of keeping US built behemoths running. There is no excuse for poor engineering and lack of accountability to the customer.


Re: Blown Suspension O-rings-non graseable zerks

Reply #9
Yahoo Message Number: 34884
Thanks for the article. Obviously wealthy people want luxury without regard to reliability and cost.

Re: Blown Suspension O-rings-non graseable zerks

Reply #10
Yahoo Message Number: 34885
You wrote your lead in as if they all use American built RVs. I read the story, and I apparently missed the part about quality. It is true about the size restrictions. Hard to get a VW down most streets in the city/towns.

Joe

Re: Blown Suspension O-rings-non graseable zerks

Reply #11
Yahoo Message Number: 34893
If you don't keep things in perspective, you can get paranoid lurking on this site. There are a lot of Country Coaches out there and most of the time most of them give the owner good service. When you do have a problem, this site gives you help on where or how to get a problem corrected. Motor Homes in general do require a lot of maintenance. If you can not afford or do not want to put up with it, maybe motor homes are not for you.

Everett

99 Intrigue 10758

Re: Blown Suspension O-rings-non graseable zerks

Reply #12
Yahoo Message Number: 34897
Everett,

Affordability has nothing to do with poor service, maintenance or substandard quality produced by a manufacture. If we take the position, so stated in you comment, we would all be in a horse and buggy. It's the consumer that forces the manufacture to produce quality products. Had a professor tell me, "for every seat made there is an ass to set in it". The consumer and the manufacture both benefit when a reliable product is produced. If not, just think of the alternative for the manufacture. And I for one don't want that.

PS: Please don't read this as a personal attack!

Joe 2006 Intrigue 12054

Re: Blown Suspension O-rings-non graseable zerks

Reply #13
Yahoo Message Number: 34898
Everett -- you stated it quite well.

we use -- and depend upon -- our rig to travel for both personal & business purposes putting on about 1,000 mi/month. If we didn't think that we coudl rely on it we would get rid of it.

Whenever you share problems & solutions that's all you'll see in terms of forum posts. No one has ever posts their day-by-day no problems list.

Re: Blown Suspension O-rings-non graseable zerks

Reply #14
Yahoo Message Number: 34905
I can actually say we have had no real problems with our coach. That is why we think we will keep this one.

Gary Bender

o4 Intrigue #11701

Re: Blown Suspension O-rings-non graseable zerks

Reply #15
Yahoo Message Number: 34918
Everett,

You assume that I am not a motor home owner. Have had a Born Free for 9 years with very few issues, but looking for something larger to full time in. Rather insulting response as I could buy anything I decide to up to 500K range but why would I want to waste money on what appears to be a poorly designed product from the letters that I am reading on this site. More worrisome is the apparent lack of support by CC to resolve these issues, most of which don't seem to be mileage or time related.

Bob

Re: Blown Suspension O-rings-non graseable zerks

Reply #16
Yahoo Message Number: 34919
Speaking of related, how is this reply related to the subject line?
 
Don Seager
2004 Allure 31046

Re: Blown Suspension O-rings-non graseable zerks

Reply #17
Yahoo Message Number: 34929
Couldn't believe that CC would put zerk fittings on non-greasable frt suspension. This gave rise to comment that it doesn't sound like a very well engineered product.

Re: Blown Suspension O-rings-non graseable zerks

Reply #18
Yahoo Message Number: 34931

Bob,

At the possible expense of increasing your ire I can't let your inaccurate description of the situation and probable culprits go without comment.
CC does not manufacture the front suspension, I believe Neway does. In any case the same suspension is used in other brand motor coaches, commercial buses, fire trucks, garbage trucks or any other similar applications. If anyone is to blame it is the designer and manufacturer of the incorporated product, Neway, not Country Coach. Yes, CC could have chosen another manufacturer but as I don't know who else they considered and they know more about suspensions than I ever will, I defer to their judgment. With nearly 30,000 miles on our coach it sure works well enough in our coach.
This highlights a common problem with RV's and that is unlike most automobiles there is frequently no one-stop dealer to go to when something needs warranty work or repair. Each coach has dozens of suppliers and most RV manufacturers leave you to take care of it yourself. In our case CC has been extremely helpful and supportive getting our problems rectified all the way through the various warranty periods and will still spend significant time helping me find answers, sources, supplier part numbers for their suppliers products, etc.; which is a lot more than any other manufacturer's products we have owned.
I am not going to say CC builds perfect designs and coaches but with 32 years of Class A RV ownership and use I can say that, in my experience, the quality and design of CC coaches beats anything I have owned before.
At this point, IMHO, the RV industry is about the same place our domestic auto manufacturers were until the 90's which is they designed cars, manufactured their own components or out sourced them and then assembled the final product; there was no true quality control and it was left to the dealer to work with you to correct their mistakes. Until the RV manufacturers see the benefits of using accepted quality standards (which means $$$$$) such as those developed and published by organizations such as the International Standards Organization (the ISO 9000 series is one example) this won't change.
The first thing I do with every rig I buy is read every d--- piece of paper provided, every one. I then visit each component manufacturer's web stie and download anything that might prove useful; I guarantee you there are some surprises in there. The files section of this group contains lots of useful stuff prepared and uploaded by list members including spread sheets that can warn you when maintenance and required examination intervals have been reached. Based on all the literature I have made up my own plain jane sheet because I am not talented enough to make one as complex and useful as provided by those talented folks. Having read the Neway suspension manuals within days of purchase I was aware very early (4/1004) that the zerks were not to used except under certain specified conditions. I have used Cummins Power, Caterpillar dealers, ABC Bus and other sources for maintenance. To date none has greased the front suspension zerks and to test them I ask why not? So far I may be lucky but the techs are aware they are not to be lubed at normal intervals but only when needed.
If you intend to make your decision on purchasing a half million dollar diesel pusher based on some zerk fittings I don't know how you will ever make a final decision because every RV out there has several weird or unexpected design or maintenance issues.
Please don 't take this as a personal attack but there is that old saying: "When all else fails read the &^%$@ directions". I am as guilty as any red blooded male of failing to do exactly that - with the occasional negative and expensive consequence. There are just too many individual components in a motor coach to mke that mistake - read and understand every document, make notes, a spreadsheet schedule and whatever else works for you to increase the probability that you will do the right thing at the right time.

Bob Handren

'05 Country Coach Inspire 51178
'00 JGCL

Re: Blown Suspension O-rings-non graseable zerks

Reply #19
Yahoo Message Number: 34937
The 4 zerks in question were blind zerks as delivered on my 2004 Allure. Hercules couldn't have gotten any grease through them. Somehow I don't think that CC is the culprit but rather poorly educated grease monkey's at service shops that simply think they are blocked and put new ones on. That would normally be the thing to do in most cases. I would have done that myself if I had not called CC to make sure that the zerks were a standard size. The CS rep that I spoke with knew that they were non-greasable. Also I believe that the blind zerks were installed by New Holland not CC. Not all of the grease fitting on the front suspension are non-greaseable.
 
One could argue for days on whether or not that was a poor engineering decision on New Holland's part. The zerks are there to allow putting grease in them initially or if the unit is rebuilt. They are supposed to be removed and something put in their place hopefully to prevent what is happening. I could argue equally for plugs or blind zerks.
 
If you don't include a link to what gave rise to 'doesn't sound like a very well engineered product' other than the subject line then your reply simply joins the ranks of the many other post/replies here that make judgments about the overall quality and engineering of CC based on anything but the overall product. Yes I am guilty of that also. Some problems are very frustrating for both the owner and CC. It is better to vent here than with CC as that would not really help your case in most instances. I have owned 3 CC's and all of them were purchased new. I can tell you that I have had my share of problems but overall I still believe that it is as well engineered if not better than most others and I would buy a CC again.
 
Don Seager
2004 Allure 31046

Re: Blown Suspension O-rings-non graseable zerks

Reply #20
Yahoo Message Number: 34941
If this group is for "current Country Coach owners or those considering purchasing a Country Coach" why is this person here?

Al Colby

2000 Intrigue 10979

Re: Blown Suspension O-rings-non graseable zerks

Reply #21
Yahoo Message Number: 34946
"this person" as you so impolitely put it, is considering buying a CC. i have every right to be here. you sound like a jerk.

Re: Blown Suspension O-rings-non graseable zerks

Reply #22
Yahoo Message Number: 34947
Bob,

Thanks for the thoughtful response. You make many good points, but the suspension matter is not my only concern. What about the glass with brken seals and all the other stuff I have read about recently (problems changing air dryer etc)? What the heck is an air dryer anyway?

Bob

Re: Buying from Country Coach

Reply #23
Yahoo Message Number: 34951
I have made a few posts in the last month since I was lead to this site.

It seems that there are a few, if not many, that are lurking and asking questions to help them make the decision as to buy or not to buy a Country Coach. My story is pretty short, but here it is.

In September of 2007 (this year), I purchased, with cash, a brand new 2007 Country Coach 260 Tribute 40 footer. This was my first motor coach of any kind and the dream of my wife for the last nearly 40 years of life with me. We saved and saved over the years, what with starting with absolutely nothing (poor folk) and working and saving. We had three boys and spent all of our energy and monies to make sure that they were never left out and had a good education. My oldest is an Alaska State Trooper and a helicopter pilot. The second is a Captain with Alaska Airlines, and the youngest is a First Officer (co-pilot) with Alaska Airlines now. All three are married and into their own homes. I have 183 days left until my second retirement (the first was with the U.S. Army), and we were looking forward to spending some years traveling and relaxing, seeing the USA, as well as other parts of the world.

We purchased this 2007 coach s/n: 81025 (be careful if you see it for sale), and began our vacation with the happiness that you find in children. On day 4 we pulled into the Pacific Coast Motor Coach Resort in Newburg, OR. This was to be the highlight of our trip. I got out and set things up, and then I opened the right main bay door, to find that all of my tools were under water. Water had leaked from somewhere topside (within the coach) and was dripping or running down through the flooring and frame into the bays. The right side was streaked with rust marks indicating that while we were driving it was leaking water. I got on my cell and called the dealer in Fife, WA. The manager said that it was something that I had done, and not his problem or fault. I called Jeff Howe at the factory in Junction City. Jeff and Shawn listened to my description of the water and the signs that we had now found in the carpet and around the tile. He said to get to the factory ASAP. He even called the Motor Coach Resort to get us our money back for the planned stay. We drove to the factory and arrived in about 2 hours. Jeff and Shawn had a team on the coach and located the leak. They stated that the coach had not been properly winterized last winter by the dealer and that the main drain line that drains all waters on the right side of the coach had fractured completely and was now half way displaced, causing all drain water to not reach the holding tank, but to allow at least half of it to drain onto the main floor and then to flow to where ever it went, carpet, tile, woodwork, etc.

I called Western Motor Coach, our dealer, and the manager told me that it was my problem and to deal with the factory, but that it wasn't his problem. That is the long and the short of our conversation. Basically, "up yours" is how I would paraphrase his response. After all, he had been paid in cash.

At Country Coach, everyone from the VP on down jumped in to help. I told them that I hadn't even taken delivery on this yet (the dealer had set up a factory delivery and wanted us to take it down for delivery in one week). Over the next few days they (Country Coach) put us up in a hotel, provided a rental car, even paid for some of our meals. We worked out a deal for them to build us a brand new 2008 model 260 Tribute Motor Coach. It would be built to our standards and we were credited with our total price paid for the old, now not usable (Country Coach said that the top needed to come off and a new floor built with many parts to be replaced due to the long time that water had been exposed to the wood - read: months of this) coach towards our brand new yet to be built coach. We felt such relief that you can't believe unless you had to go through it.

We are to travel down to Junction City on November the 15th for a 16th delivery. I know that there is a bit of hard feelings being expressed by some on this list, but from first had experience, I can say that I am sold on Country Coach. They do genuinely care. As in any business, you have some outstanding employees and some less than desirable. We are seeing the outstanding ones in this case. I will let all know how things go, but I feel much better knowing that there is an outfit like Country Coach out there. Perhaps not perfect, but nonetheless, trying to do what it right.

Jim Hill
260 Tribute
81138

Re: Blown Suspension O-rings-non graseable zerks

Reply #24
Yahoo Message Number: 34952
It's interesting that you recognize what a jerk sounds like.

George in Birmingham
'04 Allure 31038
George in Birmingham
2003 Magna 6298

Re: Blown Suspension O-rings-non graseable zerks

Reply #25
Yahoo Message Number: 34953
An air dryer removes moisture from the compressed air used for brakes, suspension and accessories in a diesel pusher.

George in Birmingham
'04 Allure 31038
George in Birmingham
2003 Magna 6298

Re: Blown Suspension O-rings-non graseable zerks

Reply #26
Yahoo Message Number: 34954
Kids... Gordo here.

Play nice or leave the sand box! We do NOT need child like replies degrading others on this list. If you have nothing nice to say please keep it to yourself or reply off list.

Okay could someone please pass me the scoop and bucket... I have a sand MoHo to build.

Gordo

99 Allure 30344



Re: Blown Suspension O-rings-non graseable zerks

Reply #29
Yahoo Message Number: 34957
delrobgrant .....With all the sand you have kicked up.. why would you even be looking at a Country Coach? You have been bad mouthing our product, our ownership and our friendly group. Members of this group have all at one time or another been very frustrated over some part not working. But here is the best part.. we support one another. I don't really care for your attitude. You sir, unknowingly have insulted one of our most respected members. The world you used j... is uncalled for and you really need to consider a sincere apology.
AL

00 affinity #5851

Is CC the right coach for me? was:Blown Suspension O-rings-non grase

Reply #30
Yahoo Message Number: 34958
rgrant14,

As a frequent participant in this group, it would help greatly for you to please follow protocol to provide your year, coach model and coach prodcution number on each of your posts. That way we can try to best help you in providing a meaningful and positive discussion about a particular problem you or others may have. Wether you are a Country Coach owner or you are considering it, identity of your current coach gives everyone a better perspective of how to assist.
That is what makes this a great group to be a part of.
To think that the problems you read here are considered the norm for every Country Coach owner is far from the truth. There are many of us that are very happy with the quality and performance of the Country Coach model we own. Even though we may have some of the same problems that are in recent posts but we may not see the problem as it is preceived by others. You will not see many responses that say in effect "I do not have that problem...". Many of these same problems have been discussed over and over repeatedly. Some posters do not take the time to do searches on the subject before making a post. Then there are those who have not tried to learn as much as they can from the manuals that are provided by Country Coach. That is fine, but it would be a more informed discussion if it were done.

To make assumptions and statements from just reading a few posts I feel is totally unfair to you as well as the demeanor of the group.
When I first joined this group, I was considering the purchase of a used Country Coach along with three other different brands. The first thing I did was read every post that was on this board as well as several other boards. I spent almost two years reasearching the pros and cons of the different manufacturer's models. I then began to ask informed questions from the owners of these same coaches. The one thing I found is that there was no barrier between the coach manufacturers as to not having design problems. Wether the problems were with the chasis, engine or one of the many supplier provided components, many problems transversed the entire industry.

Let's face it, all coaches, RV, motorhomes and such have design and sustainability issues that will always seem to surface. In owning one of such products, the owner accepts the risk of having to deal with it. Now, what is important is how the manufacturer will respond to you when you call for help. I have not owned every different brand of coach, but I do know that I could not be happier with the support Country Coach has provided to me when I yelled for help. I am also happy with the support I have been given by Cummins and many of the other equipment manufacturers as well.
My coach was used and two years old when I purchased it. I have the so called "creeping seal" in the windows, but I do not have any fogged panes. The "creeping seal" is not really a seal, but a spacer used in the production lay up of the two panes of glass. I noticed the creeping spacer in every window except the entry door about a year later. Exposure to sun and the subsequent heat build up between the panes cause the spacers to creep out of position. The windows are still fully sealed from the outside atmosphere. Otherwise, there would be the fogging issues like those currently being experienced.
I think the current fogging issues are due to actual seal failures which are no different than those that occur in a home with double paned aluminum cased windows.

I do not plan to replace any windows until the real seal is actual compromised and causes fogging. Fortunately, I had the foresite to ask Country Coach for help in getting replacement windows. I have a complete set still in the packing crates sent by the window manufacturer. Country Coach gave me the directions on how to remove and replace them and it seems to be a project I will do when the time comes. Needless to say I was shocked at such great support from a manufacturer to a second owner of a product. This is not the only experience I have had of such support either.

I am assuming that your purpose of using this group is to learn as much as you can about the different Country Coach models as you can so that you can hopefully make an informed and sound decision about ownership. Besides, you want to make sure you invest in the right depreciating asset. Of course, I do not look at it as an investment, but a lifestyle I want to experience and I have to accept the cost and challenges of it.

As far as what a dryer is, it is a component that is after the air compressor that removes moisture form the air being sent to all the components down stream. It helps prevent moisture damage to such air components as the brake system, leveling system on the chassis and all the components in between. Depending on the model of the dryer, there is usually a cartridge that requires periodic replacement or maintenance. In some cases it looks almost like a very large oil filter. Some are mounted above the rear axle and mounted to a bulkhead frame with the cartridge being coupled with a V-band clamp.
Some may screw on or drop in, while others have a both a clamp and a center mount bolt arrangement. Take a look at the Bendix air dryer web site and it will give you a lot of information. My coach uses the AD-9 Bendix dryer and it is very simple to maintain.

Take care and happy hunting and research.....

Jim Hughes

2000 Allure #30511

Re: Is CC the right coach for me? was:Blown Suspension O-rings-non g

Reply #31
Yahoo Message Number: 34959
Hi Folks,

Let's move on - the purpose of this group is to be informative to solve problems. This thread has become junk mail. If you want to vent - use the envelope symbol to respond to the individual. Consider this rule - if more than 3 respnses, try to stop responding.
Thanks,
Fred Kovol

Re: Blown Suspension O-rings-non graseable zerks

Reply #32
Yahoo Message Number: 34960
No matter which brand you eventually settle on, you will probably learn a great deal about larger coaches, most of which use air brakes, by getting your hands on any state's Commercial Driver License Handbook.
There is a considerable amount of good information in the handbook, especially about technical items such as the air system. The air dryer function is explained along with everything else around it in the air system and a solid understanding of the air system is a real benefit with these larger coaches.

As an example, the Florida CDL handbook is available online at http://www.lowestpricetrafficschool.com/handbooks/cdl/en and if you look at section 5, the air system is explained.

I have found that the handbooks from each state are just about identical. Free at your local DMV.

Mike

'95 Magna #5266

Currently in Kanab, UT

Let's all use http://rvservicereviews.com to register our service experiences and http://www.rvparkreviews.com/ for our RV park experiences.

delrobgrant@... wrote:

Re: Is CC the right coach for me? was:Blown Suspension O-rings-non g

Reply #33
Yahoo Message Number: 34962
Jim,

Amen,

Jock vargo
Inspire 330
51428

Re: Buying from Country Coach

Reply #34
Yahoo Message Number: 34964
To many times you only hear the bad things and not enough of the good. There is no real true "building code" in the RV industry. There are 100s of RV manufacturers. You can get a "great buy" on a coach, you can get a WOW floor plan but when it comes to a company that does everything it can to build a quality motor home for a consumer who is investing alot of money in a life style, nothing beats a Country Coach. I have been to the factory many many times. I have talked to many of the owners and I know how much frustration their can be..but..in comparison to any other product out there for cost and value, this is the best that there is. I am a high line sales consultant for Beaudry RV in Tucson, Arizona and I believe in the product, I believe in the people that build it and I believe sincerely this is the best Motor Home on the Road. So thank you Mr Hill for taking the time to state all of the GOOD THINGS that come along with owning a Country Coach. Class Reunion, Beaudry RV Tucson in Febuary, Hope to see you all there ! Marti Worner/Beaudry RV Custom Coach Sales

Re: Buying from Country Coach

Reply #35
Yahoo Message Number: 34967

CC has similarly covered our expenses when we were down with a warranty issue, offered to send a driver to take the coach to where it needed to be - even if that is across the country to the factory in Oregon, refunded the cost of the windows and the labor to install them, went to bat for us with Cat to make good on the engine which was replaced (and is perfect), sent parts overnight at no charge when it wasn't even an issue covered by warranty, etc. etc. Within reasonable limits they bend over backwards. It seems based on our experience they also demand the same level of customer satisfaction for the suppliers.
As this is far from our first coach I know that this is not the approach most, if not all, manufacturers use. Some are very good but not to the degree CC provides and most act like your salesman - you bought it, it's your problem.
What is truly indicative of the CC attitude is that one could easily argue that the dealer was responsible for the damage to your water system and the resultant damage but CC accomodated you anyway in a very big way.
I wish every manufacturer of things we buy could even be half as good.

Bob Handren

'05 Country Coach Inspire 51178
'00 JGCL

Re: Buying from Country Coach

Reply #36
Yahoo Message Number: 34975
To: Jim Hill:

I tried to send you an Email, but it was returned.
Please contact me via my personal Email: lewsianaexpress@..., so we can discuss your recent experience with Country Coach!

Thanks and look forward to your reply to my email.

Jeff & Brenda
#81052

Big Ol'Rollin Turd

Re: Buying from Country Coach

Reply #37
Yahoo Message Number: 34980
Jim,

I agree with you. CC Management has stood behind their product and I for one have met some wonderful people that truly care. If I were to do it all over again, I would definitely choose CC. My hat is off to Jim Cooley.

Joe 2006 Intrigue 12054

Re: Is CC the right coach for me? was:Blown Suspension O-rings-non g

Reply #38
Yahoo Message Number: 34984
Thank you so much Jim for the kind, considered, informative and, most of all, respectful, response. I, like you of a few years ago, am considering buying a used CC. We are experienced RV'ers having owned a 26' Born Free deisel for the past 9 years (98 model). We need more room for full timing which we are planning to initiate in spring/summer of 09. I do take issue with people making statements like "who is that person" and "what right does he have on this site" and references to "lurking". Anyway, thanks again.

Bob Grant

Re: Buying from Country Coach

Reply #39
Yahoo Message Number: 34985
Well said, Joe. I bought my first CC in '96, and Jim Cooley handled all calls at that time. No matter where I was, I could call him for help or directions to where I could get help. The same is true of Doug Rutherford. The thing people must understand is that the CC people are human and deserve common courtesy. I have found they will go the extra mile for me just because I'm reasonable in my requests and decent in my approach.

Walt Rothermel
03Allure30811

Re: Buying from Country Coach

Reply #40
Yahoo Message Number: 34989
Walt,

Thanks, The people that make any company survive sometimes go unrecognized. And the survival of the company depends upon these individuals solely. Not only the employee but the purchaser also. Without them the company will fail. The company is nothing without the people. If it fails, you and I will be the ones to pay the price. We as purchasers should formulate a list of those people that have performed with utmost courtesy, professionalism and have stood out above all others to make sure that there commitment to build the best are recognized. We all know sometime in the corporate structure thay are forgotten!! So take the time to say THANK YOU!
Joe 2006 Intrigue 12054

Re: Buying from Country Coach

Reply #41
Yahoo Message Number: 35051
Well said ....+ Bob Handren.....

We're also are among the fortunate that haven't xperienced the Se-Gi fogging.

We're currently sitting in the JCity area having a variety of coach repairs/maintenance done, including buying parts at CC. A week ago, waiting in the parts + service office, I overheard Kari, the 800 receptionist handling calls. That morning she managed 35 calls ( they keep a tally) within ONE HOUR for parts /service, etc. Although overwhelmed, she remained pleasant, despite an occaisional angry caller who were not aware of the busyness. She immediately passes on our calls to the appropriate dept. Another realization, is when someone calls requesting emergency help, when in reality, they want faster response....not realizing others may be facing danger in a legitimate roadside emergency. They get deserved priority. Those in business are well aware of the value a point of contact /personnel represent. My current 1st hand experience with several CC persons (tech support, parts, Kari, etc.) renewed my decision/faith in CC. Happy travels.

Don, 2000, Allure, #30580; '07 CRV.

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Re: Buying from Country Coach

Reply #42
Yahoo Message Number: 35196
After reading of this experience, I would hope that all of us would tell all of "our friends & neighbors" to avoid at all costs, the RV dealer, Western Motor Coach, Fife, WA.

I live in Washington, and I hope that CC takes action to de-certify this dealer. I will tell my friends about them.

Brad Ward

2000 Magna 5916