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Personal attacks

Yahoo Message Number: 4596
While I am a daily reader of the posts on this site, I rarely opine except to give

suggestions in an area I feel I can be productive. I have been "on board" since the inception of the group.

I was hoping that personal attacks were not going to become part of this group but that is like wishing Saddaam would just evaporate. The message below, in my humble opinion, crosses that line in large fashion. I am sorry this person has had problems with his coach (haven't we all). I can empathize with his

frustrations but his diatribe against Robin McCracken is unwarranted and unproductive (Robin is not my salesman nor a relative).

Fred Johnson
'03 Magna

Re: Personal attacks

Reply #1 –
Yahoo Message Number: 4597
I went back and read what Robin had to say. Post 4581 will cover it. A CC salesman (Robin) attempted to trivalize REAL problems the coach owner was describing. The coach owner let him have it in return. Either this is a place to voice and vent problems without CC company and it's salespersons shouting you down or it is not. Robin was not helpfull in solving the owners problems, in fact he was condesending.

Your post is an attack on the the coach owner in and of itself. You didn't help, and neither am I. Perhaps you (and I) should let the moderator moderate.

Quote from: Fred and Grace
> While I am a daily reader of the posts on this site, I rarely opine

except

Quote
to give

suggestions in an area I feel I can be productive. I have been "on

board"

Quote
since the inception of the group.
> I was hoping that personal attacks were not going to become part of

this

Quote
group but that is like wishing Saddaam would just evaporate. The

message

Quote
below, in my humble opinion, crosses that line in large fashion. I

am sorry

Quote
this person has had problems with his coach (haven't we all). I can > empathize with his

frustrations but his diatribe against Robin McCracken is
unwarranted and

Quote
unproductive (Robin is not my salesman nor a relative).

Fred Johnson
'03 Magna

> Message: 15

> Date: Sat, 29 Mar 2003 19:24:35 -0000 > > From: "travman100"

> Subject: Re: ZipDee Awning
>

> Robin,
>

> Yes, I am sure it is quite enough for you because your main

concern

Quote
is selling not satisfying the customer after the sale. Ok, now you > > say after three years I should not be complaining but you failed

to

Quote
read the part which said that all these problems were there during > > the 1st days of my ownership of the coach. The problem is that

they

Quote
were never repaired during the 1st year even though I did my part

and

Quote
took the coach to repair facilities numerous times..so you think

that

Quote
CC should hang an engine on a coach and then should not help the > > customer get that component repaired when their supplier doesn't

step

Quote
up and repair it....you are living in a dream world...do you think > > that Boeing would have that same attitude with a component

supplied

Quote
to them for an aircraft built by Boeing. If they did, that

attitude

Quote
would quickly be changed by lawyers for their customers. BTW they > > don't have that attitude...that attitude only seems to be

relevant to

Quote
the RV industry where coach manufacturers attempt to wash their

hands

Quote
of a flawed component by then saying they only strap it onto the

mh.

Quote
I can understandy why you are in sales...you want to earn money > > selling something but you don't seem to understand that you are

also

Quote
responsible for helping the customer you sold something to. I

think

Quote
that many salesman have your attitude...sell and forget it. Not

only

Quote
in the mh industry but in many industries that is the salesman's > > attitude. That's a sorry attitude if you want to have repeat

sales to

Quote
that same customer. It is in your best interest to follow up the

sale

Quote
with a relationship where that customer sends his friends to you

and

Quote
also returns to you in the future. Can't you understand that? > >

> My complaints are all a result of warranty items not being fixed > > during the warranty period, not problems which cropped up after

the

Quote
warranty was up. However, I can see now why they just kept putting > > off making good repairs to the problems I identified. They

obiviously

Quote
never intended to live up to their promises to fix problems, only

the

Quote
easy problems were fixed, those requiring CC to actually spend

their

Quote
own money to fix were not fixed. Yes, blame Cummins or whoever

else

Quote
could be blamed but don't blame CC who, after all, chose to put

the

Quote
selected components in the units they build.
>

> With your attitude toward customers problems with a product, I am > > surprised that you have lasted in the sales business. Satisfying > > customers is the biggest goal a salesman should have. I am easy to > > satisfy, I just want what I buy to do what it was advertised to do > > and not just what the salesman told me but what the printed

material

Re: Personal attacks

Reply #2 –
Yahoo Message Number: 4604
Travman,

Your problem seems to be that you don't want to work the system. I can't believe anyone would let warranty work go for 3 years uncorrected, we live 2500 miles from the factory but we have never had a problem getting things fixed even when they were out of warranty, it's finding out where to go and then going there and not where you think you should go. The RV industry is the way it is and none of us are going to change that.

Bill G. 2001 Magna #5998

Re: Personal attacks

Reply #3 –
Yahoo Message Number: 4606
Bill,

So in your last sentence your are saying that as owners of lemon coaches we should just sit back and take a $250,000 hit and go on enjoying life as it was? I dont think so. Forums like this one and others are an exellent method to make future owners aware of what some of us have to go thru with such a large investment. I too have a lemon and I HAVE worked the system to no avail and still have a lemon coach as well as many others out there. I do agree with you and others that not all coaches are lemons and many nfgrs can make a good motorhome as obviously indicated by many owners on this site and others. The problem is that the mfgr will not acknowledge this and take care of the customer, to the customers satisfaction. I am not naive enough to believe that some issues are that which do not require a replacement of a coach but when it comes to serious safety issues affectiing the safe operation of a coach then it is time for a mfgr to look at replacement or buy back. As for items out of warranty, that is a whole different issue, and I agree that if a dealer and/or mfgr will work with an owner to resolve these types of issues than that just goes to the credibility of both. Warranty is warranty and when it expires with any item it is expired.

The rv industry needs a BIG CLEANUP and people like us can do that but not those who choose to flame people who are owners of lemon coaches with ligitimate safety concerns.

Just my 2 cents for what its worth.
The Chels

True Story

Reply #4 –
Yahoo Message Number: 4611
I will probably kick myself (very hard) for jumping in on this one, but I want to shed one observation I have not seen posted yet. Most people who buy new coachs that they feel are lemons, or maybe have a high failure rate, trade them in on a new one. This goes for all manufacturers. Most stick with the same manufacturer which I find odd, and the minority switch. Now I am not saying everyone has the money to do this, nor am I saying this is the right thing to do, this is just a true observation I have seen many times over, in the last 14 years.
9.5 out of 10 coachs like this, will be traded in with a list of
problems like we have read in the recent weeks on this board and others. I cannot tell you how many times these coachs have been sold to new owners, and they are the happiest clams in town. I have watched other salespeople do this over the years (no, I am not brave enough) and they get Halmark cards, gift certificates, long appreciation letters, pictures of there grand kids and pets in the RV, you name it.

It is truly amazing how the same coach can be a lemon for one owner, and a prized trophy for the next.

True story.

I am sure other salespeople on this board have seen this happen to.

Damon

Re: True Story - Ethics and Price

Reply #5 –
Yahoo Message Number: 4613
Hi Folks,

Ethics and Price - does the 'lemon' coach get resold at a lower price than normal because the problems are revealed? Fred Kovol

Damon - note spelling of last name!

Re: Personal attacks

Reply #6 –
Yahoo Message Number: 4620
Chels

I agree with you on the lemons, where I disagree is that people think CCI should be fixing engines, awnings etc. I would much rather have my engine worked on by an expert then CCI. and goes for many conponents on the coach. I have a diffrerent place to go for different items and I have never failed to get them fixed either thru CCI or Camping World or Lazy Days. Our coach is 2 an one half years old with 33,000 miles and last month CC corrected 2 items under warranty or as they put it good will at Lazy Days. I have never had a problem that they did not bend over backward to fix. But I also know people that have had difficult dealings with people that I think are great, and I can't explain that.

On this site we hear lots of problems with batteries and people say the original CC batteries are junk. Well we just took our coach out of 5 weeks of dry storage and our batteries were on 13.3 volts. Now we do have solar panels and I cut off both power switchs but thats all and the batteries are 28 months old. How do you figure that. If you listen to everyone on this site that should not be.

Bill G. 2001 Magna #5998
 

Re: Personal attacks

Reply #7 –
Yahoo Message Number: 4623
Bill,
That just proves the point about some of us having "routine" problems and some have lemons. My batteries wouldn't light a flashlight after a few hours of minimal use and yours "just keep on going".
Dick May

2002 Intrigue, #11438
Dick May
2002 Intrigue, #11438, towing a
2014 Jeep Gr Cherokee ecoDiesel