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Re: service at country coach factory

Reply #50 –
Yahoo Message Number: 72854
Ray,

Thanks for the referral. I know the good places are out there and it's nice to hear from customers that have done business with them. Florida is a bit far for us to travel to at this point in the schedule. Oregon is much closer and I think we'll be using resources there.

At 11:15 AM 7/15/2011, you wrote:

Re: service at country coach factory

Reply #51 –
Yahoo Message Number: 72870
?
Al,

That's one thing I've always hated about emails. You can't hear someones Tone and tenor easily in text and so it is often interperted as meaning something negative rather than funny. I believe Your right in if you were face to face it probably would have been taken differently. But I commend you for trying to amend the situation.
Kevin Burns

00 affinity 5865

Re: service at country coach factory

Reply #52 –
Yahoo Message Number: 72883
At least Al signs his name....

Mikee

service at Country Coach factory

Reply #54 –
Yahoo Message Number: 72379
Here's my story...

We were there May 23 for general "tune up" work and checking of some systems, including the inverter/charger. The work was well done, so we were happy. Except for the inverter, they were minor issues.

We went back on June 6, after the Albany gathering, because our Hydro-Hot had developed a serious fluid loss issue (read:leak).
After CC's "due diligence," I was told that the only solution was to have CC install either a rebuilt unit from Hydro-Hot ($6500 less $1000 rebate for the core with a one year warranty), or an updated unit for $7500 (with a warranty for two years). In either event, it would be about a four week wait. Needless to say, this was a shocker. We abjured, paid the one hour diagnosis fee, and left.
On the way home, we used the Hydro-Hot minimally for in-coach amenities, but showered at campground facilities. On June 28 I took the coach to R Mechanic in Livermore (for those of you anywhere near Livermore...even a hundred miles or so...this is a great shop). It is postulating a return of July 11, depending on parts availability. It seems it has done work on these units for years. I don't know the outcome of this venture yet, but I do have to say that my hope for the CC shop in Junction City has been seriously undermined. Even if the R Mechanic costs approach those of the CC estimate, I will very much feel that I have received far better service.

This makes me sad, of course, but as a relatively new CC owner (just approaching one year), I feel that with my own "due diligence" there are adequate resources for my problems. Now, if I had only gone to OMC...

Ken Harrison

2004 Allure #31035

Re: service at Country Coach factory

Reply #55 –
Yahoo Message Number: 72388
Ken,

I lived in the Bay Area and only used R-Mechanics once. I for one will never use them or refer anyone to them. Charged way to much for what they did and made a mess out of the inside of the coach even though they had no need to be inside.

Jock Vargo
2005 Inspire
51428

Re: service at Country Coach factory

Reply #56 –
Yahoo Message Number: 72390
Quote from: Jock Vargo
Ken,
> I lived in the Bay Area and only used R-Mechanics once. I for one will never > use them or refer anyone to them. Charged way to much for what they did and > made a mess out of the inside of the coach even though they had no need to > be inside.

Jock Vargo
2005 Inspire
51428
Wow. We had an appointment last month with Country Coach but through advise from various people we encountered in the RV industry in Junction City ended up leaving our new to us 2006 Intrigue with OMC. We are SO GLAD we did that. They've been great . . . sending us pics and have been so helpful. We met Ron Lee at the rally and were not impressed . . . sounds like we made a good choice with OMC.

Cathy & John Lamb
2006 Intrigue

Re: service at Country Coach factory

Reply #57 –
Yahoo Message Number: 72418
Posted by: "Jock Vargo" jockvargo@... jockvargo Date: Sat Jul 2, 2011 7:54 pm ((PDT))

Ken,

I lived in the Bay Area and only used R-Mechanics once. I for one will never use them or refer anyone to them. Charged way to much for what they did and made a mess out of the inside of the coach even though they had no need to be inside.

========================================================= Well, as they say, your mileage may vary. I have taken three coaches to it, an Airex gas coach, a Holiday Rambler diesel pusher (built by Holiday Rambler...yay!) and now the CC. Its work on the first two was both extensive, comprehensive and expensive (shop time is now $135 an hour). :-( I was greatly satisfied with the previous work, and I expect to be similarly satisfied with the Hydro-Hot. If that should happen, I will certainly openly say so on this list. If not, I will also say so.

I'm sorry to hear of your issues with it.

Ken Harrison

2004 Allure #31035