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Customer Concerns - New Approach Needed

Yahoo Message Number: 5701
Hi Folks,

After participating in this user group for some time, several recurring issues become apparent - Hurricane, roof peeling, generator cooling, tire loading capacity, tags, engine oil pan clearance, tank sensor operability, battery care, concise and complete manuals, 3 year warranty needs, take back clause, maintenance courses, product quality control, test new products in a concept vehicle for 1 year first, and the list goes on.

Consider this: A quarterly report to CCI on the problems we folks have experienced and a suggested approach for improvement.
It appears that CCI needs to examine their mission goals and consider helpful suggestions from their loyal customers. We all like CCI and our collective strength on issues deserves their attention. Perhaps a customer relations board made up of customers and CCI hierarchy should be instituted.
Fred Kovol

Re: Customer Concerns - New Approach Needed

Reply #1 –
Yahoo Message Number: 5703
Here Here Fred. I'd love to be a part of such a Board. I do believe CC is a caring company and will do what they can to keep us as customers.

Tom Sims

Intrigue #11419
 

Re: Customer Concerns - New Approach Needed

Reply #2 –
Yahoo Message Number: 5704
-You have a great idea Fred,I would be in favor of a board to provide communication in both directions.I think CC should certainly consider lengthening the warranty period. My 02 Allure is 1.5 years old now and I am still experiencing new problems every week. Macke 02 Allure #30792 40' w/tag-- In Country-Coach- Owners@yahoogroups.com, "fredkovol" wrote:

Quote
Hi Folks,

After participating in this user group for some time, several > recurring issues become apparent - Hurricane, roof peeling,

generator

Quote
cooling, tire loading capacity, tags, engine oil pan clearance,

tank

Quote
sensor operability, battery care, concise and complete manuals, 3

year

Quote
warranty needs, take back clause, maintenance courses, product

quality

Quote
control, test new products in a concept vehicle for 1 year first,

and

Quote
the list goes on.

Consider this: A quarterly report to CCI on the problems we folks

have

Quote
experienced and a suggested approach for improvement.
It appears that CCI needs to examine their mission goals and

consider

Quote
helpful suggestions from their loyal customers. We all like CCI and > our collective strength on issues deserves their attention.

Perhaps a

Quote
customer relations board made up of customers and CCI hierarchy

should