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Considering a Newmar & CC factory service

Yahoo Message Number: 11050
Dwight,

We are the new owners of an 05 Magna (our 3rd CC) and we could not be happier but we are still at the factory having little things resolved. After being here for 10 days I now understand the flustration CC owners have with factory service and I would not take factory delivery again. The factory does not have the people necessary to service AC, electronics, awnings etc and I am not susprised. After thinking about it CC is a builder and installer not a repair company. You can't go to Honda and pick up a car and have their factory service it, so why should I expect CCI to do that. The next coach I buy will be delivered by Lazy days and if I need AC work I will go to Camping World, if I need awning work I will go to an awning rep etc.
When I look back on my working life I realize it was no different in the building field. For 35 years I engineered gas stations and convenience stores for amoco Oil. I had great contractors but I never allowed them to start up an electronic pump system. They did the install and then I brought in a specialist to check and repair the equipment. It's the same at CC. They build a great coach but they can't trouble shot a problem item because they don't have and can't afford or find the qualified people to do repairs. They have a few but they are spread very thin. There is nothing wrong with this if you understand it ahead of time when you come here. We live on the East Coast in Florida and we use Lazy Days for all our work. Some people hate LDs but if you plan ahead they treat you very well. As for me I am going to continue to buy Country coaches but I will not come to the factory for delivery or repair unless I can't go anywhere else. For the west coast people, do what we have done for years, find a good dealer and go back to him or her.
As far as warranties are concerned the one year warranty is only a small part of the coach and CC has taken care of items that are 3 years old under good will as they call it. The engine and trans. are covered for 5 years, the house is covered for one year, the chassie two years and the structure 5 years. Plus all the conponent warranties such as the 3 years on the ACs. As far as I am concerned warranties have never been a real concern. CC has always handled anything I thought was their problem as long as I talk to them first then put it in writing with photos and other documents from the dealer. Some times I end up paying for something up front but then they send out a check. Hope this helps

Bill G. 05 Magna #6425

Bill G. 05 Magna #6425

Re: Considering a Newmar & CC factory service

Reply #1 –
Yahoo Message Number: 11086
Bill,

You're right about picking up a coach. I did not pick mine up at the factory, although I did have that as an option.
What I did do is to get to know the drivers that ferry the coaches to the dealers.
They are critical in a coach purchase because they will note any and all faults and make sure the dealer knows about them. As you know that first run will turn up many faults and the ferry drivers know what to look for and I think that is very important part in getting the bugs worked out in a new coach.
GB 2002 Intrigue 11451

Re: Considering a Newmar & CC factory service

Reply #2 –
Yahoo Message Number: 11121
Hi there Bill. I met you at the CC rally, admired your new coach, but unfortunately did not speak with you about factory delivery. My new Magna, #6477 is scheduled for delivery late November - and I have elected to do the factory delivery, primarily because I "thought" that a few short trips to find the "bugs" could be worked out faster at the factory than by the dealer. Perhaps I'm wrong, never taking factory on previous CC's, it was only an assumption. I've taken some action, during the order process, that I hope will prevent some of the oversights that happened to your coach (window sizes, floor tile, etc) but who knows what will really happen. Perhaps it would be better to take the factory delivery charge and use the money to fly out to observe some of the construction phases, just to make sure things are being done in accordance with what I "think will be done".

Comments?

Hal Bjorklund
Magna 6477

Re: CC factory delivery

Reply #3 –
Yahoo Message Number: 11127
c) Perhaps it would be

Quote
better to take the factory delivery charge and use the money to fly > out to observe some of the construction phases, just to make sure > things are being done in accordance with what I "think will be done".

Comments?

Hal Bjorklund
Magna 6477

Hal:

We took factory delivery of our Allure in early July 2000 and would do it again.
While there is a factory delivery charge, you do save the dealer transportation charge (which if I remember correctly, was going to be $3,000 to $4,000) and maybe some other dealer prep & delivery charges.

Dick

2000 Allure 30592

Re: CC factory delivery

Reply #4 –
Yahoo Message Number: 11128
The more I think about it - probably, just probably, some of Bill's problems came from taking delivery right at the time the CC rally was getting into full swing. Most of the tech were at the fairgrounds helping all the rest of us get things up to snuff..... I'm still planning to go through with factory delivery and will comment more after the second week in December.... I'm really excited about this new coach, it's going to be great!

Hal

Quote from: RBellaw

c) Perhaps it would be

> better to take the factory delivery charge and use the money to

fly

Quote
out to observe some of the construction phases, just to make sure > > things are being done in accordance with what I "think will be

done".

Quote

> Comments?
>

> Hal Bjorklund
> Magna 6477
>
>

Hal:
> We took factory delivery of our Allure in early July 2000 and would

do it again.

Quote
>

While there is a factory delivery charge, you do save the dealer
transportation charge

Quote
(which if I remember correctly, was going to be $3,000 to $4,000)
and maybe some

Re: Considering a Newmar & CC factory service

Reply #5 –
Yahoo Message Number: 11130
Hal:

We took factory delivery and it really is the way to go, especially if you have sometime to follow up with CC.
We spent a week at CC with the coach after the actual delivery. They were more than accommodating and gracious in addressing the items on my punch list. I had many questions like what does this do or how does that work, or why doesn't the engine start when you turn the key??
It really didn't take a week for the post delivery stuff, but you know there's Davis Cabinets, Motosat, etc., and of course those wonderful trains that are so entertaining in the early morning hours.

The new Magnas certainly are impressive.

Chuck Penque

03 Intrigue 11673

Re: CC factory delivery

Reply #6 –
Yahoo Message Number: 11131
From: "RBellaw" dickbel91@...>

Quote
We took factory delivery of our Allure in early July 2000 and would do it
again. (snip)

The original owner of our Intrigue bought it in Florida (Lazydays) and picked it up at the factory. A big advantage of factory delivery is that you can ensure your coach is being operated with correct tire pressure from the git go, and the tires haven't been operated above their maximum speed rating, thereby potentially preventing future tire problems.

Dick (& Geri) Campagna
'98 36' Intrigue #10571
Mfd: 11/97

Re: CC factory delivery

Reply #7 –
Yahoo Message Number: 11133
-Hi Dick,

For our July 2000 factory delivery, the tires were inflated to 120 psi front and 110 psi rear to meet CC liability requirements. The TOYO tire chart was not even mentioned - I found out about its use after a tire derimmed while traveling on the Interstate. It was not caused by a tire pressure problem.

Fred Kovol

Re: CC factory delivery

Reply #8 –
Yahoo Message Number: 11135
Hal, I have to disagree with my friend, Dick, on one point. The factory over-inflates tires. Only when you have the coach loaded with fuel, water and your " stuff" can you properly inflate the tires. This requires an all-point weighing and use of the tire mfg's chart. I'm sure you'll find the factory pressure to be way too high and you will get a much better ride with the lower pressures.

Walt Rothermel
03Allure30811

Re: Considering a Newmar & CC factory service

Reply #9 –
Yahoo Message Number: 11137
Hal,

If I would have went and looked at the coach during construction we would have avoided the floor tile problem but not the window. Right now we are happy with the floor since we had it cleaned properly and we found out that the tile is porcelain. I think you can avoid the tile problem by asking to see the number and sample. When we ordered they were not available.
As far as factory delivery is concerned i think it is ok if you are not there at a rally time. November should be ok since that is after New Orleans. But I will still do dealer delivery in the future since I think the dealer is more equiped to handle items that CC does not make and the dealer certainly cleans up the coach better.

Bill G. 2005 Magna #6425

Re: CC factory delivery

Reply #10 –
Yahoo Message Number: 11139
From: Spiker1029@...>

Quote
Hal, I have to disagree with my friend, Dick, on one point. The factory > over-inflates tires. Only when you have the coach loaded with fuel, water

and your

Quote
" stuff" can you properly inflate the tires. This requires an all-point > weighing and use of the tire mfg's chart. I'm sure you'll find the

factory

Quote
pressure to be way too high and you will get a much better ride with the

lower

Quote
pressures.
While under-inflation is worse than over-inflation ... the RVSEF (RV Safety Education Foundation), formerly A'Weigh We Go, emphasizes that over-inflation is bad, too, 'cause of potential damage when hitting a pothole (for example), and reduction of traction.
I still think that factory delivery is better 'cause you can ensure that tires at least aren't under-inflated. And I suppose you can always get a four corner weighing somewhere in the Junction City area, so you can inflate tires to the correct pressures before heading home.

Dick (& Geri) Campagna
'98 36' Intrigue #10571
Mfd: 11/97
 

Re: CC factory delivery

Reply #11 –
Yahoo Message Number: 11141
Hi Hal

My wife and I must have ordered right after you. Our coach number will be 6479!

Wanna compare notes and work together so we can help one another get the coaches we hope for?

Email me direct at tsims@.... Would love the "chat" privately.

Tom