Allure nightmare

March 03, 2005, 07:24:58 pm

To interested members,

I intended to post the result of my 05 Allure purchase earlier, but I have had internet problems away from home until today. I now have internet in our coach at our home base, and at least wireless and phone modem on the road.
I want to thank everyone for your opinions and advice. The group is indeed an asset to CC owners, and I believe your involvement in my situation definately helped. I know we sure appreciated your imput and support. It was a frustrating experience, but it is behind us now and we look forward to traveling and living in our coach. I am writing this from our coach parked in Okeechoebee, Florida which is a yearly leased lot we use as our home base. We are leaving on short trips around other parts of Florida we have never been on Sunday. In a few months we are heading out of Florida to Georgia and Tennessee, then we are gone - heading west. This was our dream, like most of you, to travel our country. We hope to meet you on the road.

It took 60 days to the day to deliver our new Allure. Frustration would be the best word to describe our experience. After we got the attention of management with both Lazydays and CC, both companies worked together with us to get the problem with the slide wall and everything else fixed or replaced. The slide wall took four attempts (3 before management got involved), but is finally as it should have been from the factory. We were given phone contact numbers with management with both companies. We met personally on numerous occasions with managemt with Lazydays and received phone calls from top management with CC making sure the coach was fixed properly.
Both companies worked together to finally solve the problem. Jack Fagan (CC) phoned and apologized personally, and was involved in the process making sure the coach was fixed properly. He gave Lazydays instructions as to how the slide wall should be fixed.

Would we buy another Country Coach? YES Would we buy another coach from Lazydays? YES

After spending 60 days at Lazydays I believe we now know the good and bad about the company more than most. I believe Lazydays has one of the best business plans in the industry. The Crown Club is fantastic. Lazydays employees are all trained in good customer relations. All employees we met were good. Some we would rate as fantastic/superb. The procedure they use to get things done is the best, so where do they fail (just my opinion)? Lazydays is a victim of their own success. The service advisers are sometimes so busy they simply do not have the proper time required to follow up to make sure items are fixed properly when an unusual problem arises.
We found some advisers better than others since we worked with several over time due to days off, etc. We were very pleased with all of our service techs and became friends with several who finally took us under their wing more or less to make sure everything was done. I personally made sure to point out how great we thought several employees were to management during our meetings, and in writing.

Our experience also educated us as consumers. We are no longer green when it comes to purchasing a motorhome. We did observe that the slide did not look right on our first walk through, but we were told by two different employees that the slide only needed a minor adjustment. We signed the papers, and the problem ended up not being just a minor adjustment but a 60 day ordeal. Two Lazydays employees made a mistake in their initial assessment of the problem with the slide. We didn't think anything about the possibility they were both wrong.

Looking forward to joining in with the group in the future.

Gary Eagan

05 Allure 470 42' quad
Coach 31173

Re: Allure nightmare

Reply #1 – March 03, 2005, 07:45:55 pm

Yahoo Message Number: 15303

That's fantastic Gary! Welcome to the group and hope to see you on the road at rallies etc...

All's well that ends well... Many of us were pulling for you and wondering what had happened.

See you somewhere on the road! May your journeys be safe and full of adventure!

Quote from: gwe244

Re: Allure nightmare

Reply #2 – March 03, 2005, 09:31:05 pm

Yahoo Message Number: 15306

I am glad to read this post. It really confirms my belief that Country Coach tries to be the best they can at a given price point. Anyone can be the best if price is no object. And though I cringe at the thought of the price of the new Intrigue, I am very thankful that I have an Ovation 2004, its a great unit and will be better after a visit to the factory in Sept.
TWI 2004 Intrigue 11731

Re: Allure nightmare

Reply #3 – March 04, 2005, 08:22:26 am

Yahoo Message Number: 15314

"ditto" To everything Rosemary said and I'm Glad to hear it finaly worked out for you.
--

Regards
Jose'

'03 Allure Cascade 40' tag # 30863 '03 Silverado toad
http://www.your-rv-lifestyle.com

Re: Allure nightmare

Reply #4 – March 04, 2005, 07:42:16 pm

Yahoo Message Number: 15352

Gary,

Glad everything worked out to your satisfaction. Anyone that thinks that your situation would have ended this way without you having come to this group, is either very niave or still believes in Santa. As I stated before, Country Coach is still my choice as the best coach for the money, but like all corporations, still needs a push now and then. I am convinced that the e-mails sent to CC by us on your behalf had a big impact on the end result. Also, the posts didn't do either CC or Lazy Days any good. Now that they have stepped up to the plate, they have made a cheerleader out of you and made all of us glad we could help.
Good luck in all your travels.

John and Merilee Flynn
99 Intrigue 10877

02 Jeep Grand Cherokee

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