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New Coach Lexa

Yahoo Message Number: 664
Has anyone been to the factory and seen the new Lexa? I have been reciving some info and it seems very interesting. I have a 2001 Signature which i like a lot, but i don't like the wide post between the windshield and the door window, the 2003 Signature is not going to change so i am looking at other options. The monaco people give outstanding support after the sale, can you tell me what you think of the CC after sale support. I have heard of many Monaco people who were not near a dealer being instructed to get their coach fixed and send Monaco the bill, which was paid with no problems. I was at a rally last week with 400 Monaco owners and heard and saw many cases where Monaco extended service way past the warntee period. I know QC on the Monaco line especially the Diplomat has issues, but after the sale you can't find many complaints, just the opposite much praise.
CC looks like a high quality company, but i would like to know i am not giving up anything if i choose the Lexa (that is after sale service). Let me know what you think, and thanks for letting me ask.
John D. 2001 Signature

Re: New Coach Lexa

Reply #1 –
Yahoo Message Number: 665
John, lots of good questions.

I can tell you my experiences. All are basically good. Naturally there will be some problems with any new coach. CC has been great to deal with in all respects. There service folks for both the Intrigue-1999, and now my 2001 Affinity have been wonderful to work with every time I called for help. They have been quite knowledgeable about their assigned products and very willing to help.
Same situation regarding local availability of a service agent. I've called them with a problem, we discuss service alternatives and they have said to me --"OK, just get it fixed at your local shop and send us the bill". But I've always called first, then took it into a service shop. They did this same thing with a 2-tire situation even after the Intrigue was out of warranty. That "out-of-warranty" situation had to cost them a few hundred dollars. Needless to say, I was impressed. They are not perfect, I've heard a few customers who were upset, but unless you know the details, you don't really know for sure. Just continue to ask lots of others and you should get a good understanding of their on going support performance.
I just think that they are smart business people. At the higher end of the RV product lines, they make a good profit and can afford to, and do provide good after the sale customer service. This is my second coach and hopefully not my last coach. They want us back as repeat buyers and this is the best way to bring us back the next time. As long as they continue to perform well, I'll be keeping them on the top of a very short buying list the next time I buy a coach.

Hope this helps. Den
 

Re: New Coach Lexa

Reply #2 –
Yahoo Message Number: 666
I can give my feedback. We bought a 98 Intrigue from an individual. I've had a ton of questions, from tires to water the whole range. I call the 800 number a lot and I have always gotten someone who knows exactly what they are talking about. I'm a female and I've heard that some guys blow us off, but everyone there explains things to me in detail. Our coach is out of warranty and I had a recent problem, they sent me the part no question no charge.

The knowledgeable staff is worth it to me. We were recently in KY and our levellers would not go to ride height. We went to a local RV dealer in this small town they had never looked at a Country Coach. They were willing to start looking and my husband called the factory right when they opened. Told the problem, the CC man said I think I know what it is, let me talk to the service guy. Told him exactly what to do and we were on our way in 30 minutes. WOW, that was wonderful because I was really worried.
I'm sure you can tell, but I am very pleased with CC support. It'd be hard to get me to look at something else.

Linda