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Has anyone talked with Mr. Howard about variability in responses t

Yahoo Message Number: 17201
We've seen many discussions of issues where CC has responded in various ways...sometimes covering out-of-warranty items, sometimes not, depending often on who one talked with, how insistant they were, etc. Has anyone approached Mr. Howard about this?
With the advent of this forum, we're all able to discuss our problems easier, and get instant information about how the company has responded. I've never seen anyone say that they had discussed any of this with anyone in management. At the rallies perhaps?
Just curious, since I'll be in JC in a few weeks and am interested in finding out why blatantly poor workmanship (i.e. electrolysis) is covered for some and not others, as well as the CAC problems, etc.
These are not wear and tear, but poor engineering from the get-go.

Jan McNeill

2001 Intrigue 11320

Re: Has anyone talked with Mr. Howard about variability in respons

Reply #1 –
Yahoo Message Number: 17206
Good luck in JC, unfortunately, your comments are right on! The longer I own the coach the more I realize just how bad they are at being uniform in handling engineering defects..helping some folks while ignorning others. But, as you and I know and they, unfortunately know, after awhile you just accept the defects and say "Wow, I own a country coach." Isn't that great? Had country coach owners been honest and shared the problems back when I was looking I doubt seriously that I would have opted for a CC, just because I hate being lied to. But, most Country Coach owners give the company too much slack in my opinion and are apologist for the company...."CC is still head and shoulders above the others." Those comments though don't help improve quality but just cause further deterioration in quality as CC knows they can get away with inferior quality and still sell all the coaches they can manufacture.
Having said all these "negative" things...my rant! CC probably still is head and shoulders above the competition but that is a sad commentary on the industry, when what they offer is heads and shoulders above the rest of the industry but still does not meeting most folk's standard of excellence, but hey, we know that is all we can get so we accept it....til someone comes along and changes what is acceptable. It won't change until folks going to the various CC rallies start leveling with CC officers and let them know the current status is unacceptable and we aren't going to take it anymore. The unacceptable quality will continue as long as we allow it....we meaning the majority of CC owners.

Let the flames begin!
Ray

2000 Intrigue

Quote from: janmcneill
We've seen many discussions of issues where CC has responded in > various ways...sometimes covering out-of-warranty items, sometimes > not, depending often on who one talked with, how insistant they

were,

Quote
etc. Has anyone approached Mr. Howard about this? >

With the advent of this forum, we're all able to discuss our

problems

Quote
easier, and get instant information about how the company has > responded. I've never seen anyone say that they had discussed any

of

Quote
this with anyone in management. At the rallies perhaps? >

Just curious, since I'll be in JC in a few weeks and am interested

in

Re: Has anyone talked with Mr. Howard about variability in respons

Reply #2 –
Yahoo Message Number: 17208
These statements have definitely hit home for us as new owners. Some of the engineering and answers we have been given have been suspect and border on, let's just say, untruths. That said, CC has asked us to provide our feedback to the President of CC on any topic we want.
The difficult part is which topic to pick as we have 4 or 5 really good ones to discuss. These range from poor 24 hour technical support (not haing an answers), to poor representation of the product by the dealer. At any rate we intend to provide as much information as they are willing to receive from us in hopes that something will help improve CC and maybe the industry if any of them are willing to be competitive with one another.

Anyone else have any avenues into the CC executives? Any other topics like the ones I mentioned above?

Kary & Carolyn
05 Inspire #51499

Quote from: travman100

Re: Has anyone talked with Mr. Howard about variability in respons

Reply #3 –
Yahoo Message Number: 17221
Kary

What is the incentive for CC to do anything different when they are selling every unit they can make? They dramatically increased prices and people are still clamboring to buy! It doesn't get any better than that! When people stop buying changes will come. I live in the suburbs of Washington, DC and we have the same situation with new houses. People are snapping them up as fast as they can be built and if a perspective buyer raises questions about quality, poor workmanship, etc. they are told to step aside that the next guy in line will buy the house.

At one time the American car manufacturers were in the same position and we often heard that the dealer was their final quality control. Well the Japanese using American labor and American made parts have proven they can consistently deliver a better product, and now we see Ford and GM scrambling to stay alive with Toyota inching their way to knocking GM off as the worlds largest car manufacturer. I read that it took a company 10 years to develop a sunroof that was acceptable to Honda. My hope is that eventually one of the large Japanese or Korean car companies will get into the motor home business. If and when that happens, we will no longer hear lame excuses for bad engineering, poor quality control, etc.

Gene

--- kary993 kary993@...> wrote:

Quote
These statements have definitely hit home for us as > new owners. Some

of the engineering and answers we have been given > have been suspect

and border on, let's just say, untruths. That said, > CC has asked us

to provide our feedback to the President of CC on > any topic we want.

The difficult part is which topic to pick as we have > 4 or 5 really

good ones to discuss. These range from poor 24 hour > technical support

(not haing an answers), to poor representation of > the product by the

dealer. At any rate we intend to provide as much > information as they

are willing to receive from us in hopes that > something will help

improve CC and maybe the industry if any of them are > willing to be

competitive with one another.

Anyone else have any avenues into the CC executives? > Any other topics

like the ones I mentioned above? >

Kary & Carolyn
05 Inspire #51499

> -
 

Re: Has anyone talked with Mr. Howard about variability in respons

Reply #4 –
Yahoo Message Number: 17225
All:

I appreciate and respect all that provide opinions, viewpoints, and experiences here because it helps us all cope with issues and enjoy our life endeavors more.

I would like to say though that I understand and appreciate the complexity of a motor coach like my Inspire and am willing to live with some issues, but my issues have not really been all that bad in terms of failures (2 to date). They have been around the fact the the delivery report had all the issues listed (except for the towing issue) and the dealer did nothing to correct them. Holland continually spoke during our buying interaction about how they were the best in the industry at preparing coaches for delivery since the manufacturers were so poor about completing things. Well, this is where my issues are mainly and Holland has also failed to deliver on their promises to date. I will not go into the list of items that were wrong and continue to be wrong at this point. I am hoping that in the next few weeks we can get to a zero playing field on issues that should have been fixed (towing issue notwithstanding).

Second, CC did not really advertise their towing capacity (tongue weight) numbers. The dealer explained that I could handle up to 10,000# and 1000# on tongue given I provided them with my trailer specs and towing needs. This in fact is false as the real numebrs are 10,000/600. Now Holland is saying they did not know.

This is all very frustrating given I specifically talked with them about it and now they are passing it off to CC to handle who now has passed it back to Holland to deal with since CC feels that a weight distributing hitch will solve it.

It is a mess and has damaged our first motor coach purchase experience and continues to damage our enjoyment factor because we continue to fail to use the coach as we were told we could. We continue to battle small issues and cannot tell if Holland is forth right or just wasting our time. I guess time will tell.....

BTW, Maybe people are buying up CC's, but I have to say I see plenty of them on the lot to choose from, but then you are right, you do not have to be the fastest guy when the bear is chancing the crowd, all you have to avoid is being the last guy...CC isn't that last guy so maybe I need to realize things are ok as some of you have pointed out.
I am not retired nor do I have the time to continually mess with someting that does not work as advertised. I know that many of you are in a different position than I and have time, it is just hard to feel after paying this kind of money that this is what you get!

Kary @ Carolyn
05 Inspire #51499

Quote from: Gene Clendenin\[br\
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