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Kudos to HWH, Zip Dee and REMCO

Yahoo Message Number: 18283
It's not often one receives service that far exceeds expectations, but I feel compelled to write about the visits and dealings we've just had with HWH (in Moscow, Iowa) REMCO (in Omaha, Nebraska) and the Zip Dee awning company.

I'm convinced - if you have a "problem" and the factory just can't seem to get the fix done right, if you possibly can, head directly to the vendor factory and your problems will be taken care of in spades. I'm aware of all the arguments why we shouldn't have to do this. And I know - not everyone can get away to have things fixed at various factories. Plus, the high cost of fuel and other expenses associated with travel make such visits not always possible. I realize that and I feel the same. But, we DID have the need and since, after many attempts, the factory and other "service centers" just couldn't seem to solve our problems (another story altogether) , with very few modification in our already established travel plans, we found we could make some timely visits to factories to get things done, and in doing so, we've experienced the best RV service we have ever had in years and years of the RVing lifestyle.

HWH: Leveling problems and slide noise had been addressed several times at Country Coach. We were told "everything is normal" - a misconception we bought into when our intuition and experience told us otherwise. Finally, after speaking with an HWH rep at a recent CC Rally we were convinced that a visit to HWH in Moscow, IA was the best action we could take. Was it ever! Jason and HWH discovered the cause of our problems within a hour of our visit, fixed them, provided a place to camp with 50 amp service, and fed us lunch. We arrived the day before our scheduled visit, and the day of our "repairs" we were out by 10:30 AM.. The nicest people on the planet, excellent service with a quick return time. What more could we have asked for??

Zip Dee: A constant problem with our rear patio awning had been "fixed" four times at Country Coach and even two times by Zip Dee (at the FMCA Rally in Minot). When all fixes had failed, Zip Dee sent me out by Over-Night Express a small part I was to install myself which was a guaranteed fix.
When this "fix" failed to solve my problem, my frustration peaked to the point I was ready to pay to have the Zip Dee awnings removed and replaced with Girrards which I had never had a problem with. Then I phoned Jim Webb at Zip Dee. Jim informed me that Zip Dee awning work and they work well, and he promised me that Zip Dee would do what it took to make that happen.
To prove his point, Jim himself and his chief service tech Ron drove from their plant in Illinois to meet me in Moscow (during my visit to HWH) over 250 miles to finally repair my Zip Dee awnings as I awaited my service at HWH. The awnings work now, due solely to the dedicated work and extraordinary service by Jim and Ron of Zip Dee.
REMCO: The REMCO transmission pump allows us to tow our favorite vehicle (Mercedes ML 500) without the use of a dolly, but small irritations with the pump (tiny leaks and a chirping noise) lead us to believe that maybe we should give up on the idea of towing the ML and go to something more adaptable to towing without the use of a pump. We love the ML - the way it drives and takes to off-roading, and we really didn't want to give it up or go the expenses of another car we'd like less, but would be more towable.
Then, while planning a trip to Omaha (from Moscow, IA) to attend a class reunion, we decided to call REMCO (also located in Omaha) to see if they could have a look at our problem. We arrived at REMCO the day before our appointment, were treated like family, and were given a place to camp for the night with power and water, and even a place to dump our gray tank. The next day the REMCO installer Shane took our car, removed the old pump, re-routed the previous installation, installed a brand new pump, and gave us a "care package" like you wouldn't believe - should we have any problems in the future. All this was done at NO CHARGE - and our pump was purchased in May, 2003! over two years ago. As if this wasn't enough, REMCO even extended an invitation for us to remain "camped" in their parking lot the entire time of my class reunion weekend - saving us over $100 in camping fees at a local KOA. Shane's work was absolute remarkable and the service was above anything we've ever seen.

So - my take home message is this:
Leveling or slide problems - visit HWH. Well worth the time/travel/expense in quality and relief of frustration.
Awnings - Zip Dee made it right. Be pleased with Zip Dee awning if they are offered on your coach.

Transmission pumps, towbars, other such RV type devices - if at all possibly, have them installed by Shane at REMCO.

Tom Sims
Magna #6479

Re: Kudos to HWH, Zip Dee and REMCO

Reply #1 –
Yahoo Message Number: 18284
Wow... that is a nice to hear. I just hope CC and other 'service centers' read this and take note!

Randy

01 Magna #5991

Quote from: Tom
It's not often one receives service that far exceeds expectations,

but I

Quote
feel compelled to write about the visits and dealings we've just

had with

Quote
HWH (in Moscow, Iowa) REMCO (in Omaha, Nebraska) and the Zip Dee

awning

Quote
company.

I'm convinced - if you have a "problem" and the factory just can't

seem to

Quote
get the fix done right, if you possibly can, head directly to the

vendor

Quote
factory and your problems will be taken care of in spades. I'm

aware of all

Quote
the arguments why we shouldn't have to do this. And I know - not

everyone

Quote
can get away to have things fixed at various factories. Plus, the

high cost

Quote
of fuel and other expenses associated with travel make such visits

not

Quote
always possible. I realize that and I feel the same. But, we DID

have the

Quote
need and since, after many attempts, the factory and
other "service centers"

Quote
just couldn't seem to solve our problems (another story
altogether) , with

Quote
very few modification in our already established travel plans, we

found we

Quote
could make some timely visits to factories to get things done, and

in doing

Quote
so, we've experienced the best RV service we have ever had in

years and

Quote
years of the RVing lifestyle.

HWH: Leveling problems and slide noise had been addressed several

times at

Quote
Country Coach. We were told "everything is normal" - a
misconception we

Quote
bought into when our intuition and experience told us otherwise.

Finally,

Quote
after speaking with an HWH rep at a recent CC Rally we were
convinced that a

Quote
visit to HWH in Moscow, IA was the best action we could take. Was

it ever!

Quote
Jason and HWH discovered the cause of our problems within a hour

of our

Quote
visit, fixed them, provided a place to camp with 50 amp service,

and fed us

Quote
lunch. We arrived the day before our scheduled visit, and the day

of our

Quote
"repairs" we were out by 10:30 AM.. The nicest people on the

planet,

Quote
excellent service with a quick return time. What more could we

have asked

Quote
for??

Zip Dee: A constant problem with our rear patio awning had

been "fixed"

Quote
four times at Country Coach and even two times by Zip Dee (at the

FMCA Rally

Quote
in Minot). When all fixes had failed, Zip Dee sent me out by

Over-Night

Quote
Express a small part I was to install myself which was a
guaranteed fix.

Quote
When this "fix" failed to solve my problem, my frustration peaked

to the

Quote
point I was ready to pay to have the Zip Dee awnings removed and

replaced

Quote
with Girrards which I had never had a problem with. Then I phoned

Jim Webb

Quote
at Zip Dee. Jim informed me that Zip Dee awning work and they

work well,

Quote
and he promised me that Zip Dee would do what it took to make that

happen.

Quote
To prove his point, Jim himself and his chief service tech Ron

drove from

Quote
their plant in Illinois to meet me in Moscow (during my visit to

HWH) over

Quote
250 miles to finally repair my Zip Dee awnings as I awaited my

service at

Quote
HWH. The awnings work now, due solely to the dedicated work and > extraordinary service by Jim and Ron of Zip Dee.

REMCO: The REMCO transmission pump allows us to tow our favorite

vehicle

Quote
(Mercedes ML 500) without the use of a dolly, but small
irritations with the

Quote
pump (tiny leaks and a chirping noise) lead us to believe that

maybe we

Quote
should give up on the idea of towing the ML and go to something

more

Quote
adaptable to towing without the use of a pump. We love the ML -

the way it

Quote
drives and takes to off-roading, and we really didn't want to give

it up or

Quote
go the expenses of another car we'd like less, but would be more

towable.

Quote
Then, while planning a trip to Omaha (from Moscow, IA) to attend a

class

Quote
reunion, we decided to call REMCO (also located in Omaha) to see

if they

Quote
could have a look at our problem. We arrived at REMCO the day

before our

Quote
appointment, were treated like family, and were given a place to

camp for

Quote
the night with power and water, and even a place to dump our gray

tank. The

Quote
next day the REMCO installer Shane took our car, removed the old

pump,

Quote
re-routed the previous installation, installed a brand new pump,

and gave us

Quote
a "care package" like you wouldn't believe - should we have any

problems in

Quote
the future. All this was done at NO CHARGE - and our pump was

purchased in

Quote
May, 2003! over two years ago. As if this wasn't enough, REMCO

even

Quote
extended an invitation for us to remain "camped" in their parking

lot the

Quote
entire time of my class reunion weekend - saving us over $100 in

camping

Quote
fees at a local KOA. Shane's work was absolute remarkable and the

service

Quote
was above anything we've ever seen.

So - my take home message is this: >

Leveling or slide problems - visit HWH. Well worth the
time/travel/expense

Quote
in quality and relief of frustration.
Awnings - Zip Dee made it right. Be pleased with Zip Dee awning

if they are

Quote
offered on your coach.

Transmission pumps, towbars, other such RV type devices - if at

all

Re: Kudos to HWH, Zip Dee and REMCO

Reply #2 –
Yahoo Message Number: 18292
I see that you have experienced the same Bull S--- that we have gotten at CC. We have come to realize the best place to receive proper and prompt service is to go straight to the product manufacturer. The time that the techs at CC spend trying to come up with excuses they could have solved and or fixed the product. When we were at CC service just the damage that was done to our coach was horrifying. Most of the work and repairs we had to do ourself.

Joe

Re: Kudos to HWH, Zip Dee and REMCO + AND - - -

Reply #3 –
Yahoo Message Number: 18306
We would like to add to your list of "great" suppliers: Velvac Mirrors. We recently had an "out of warranty" problem and we contacted Velvac directly. They were extremely helpful, and went above and beyond what we expected.

Most all of the CC suppliers we have had to contact have been more than willing to help with problems - unlike the CC guys whose first response is normally "your coach is out of warranty". At least it seems that CC does use high quality suppliers who will stand behind their products.

Jim and Mary Jo Brown
2002 Allure # 30778

Re: Kudos to HWH, Zip Dee and REMCO

Reply #4 –
Yahoo Message Number: 18316
Joe! This "BS" attitude you express demonstrates why you must find it painful to shave! Who could look at a face in the mirror that would best be zippered inside your britches!

Toms explanation was meant to serve as an advisory to the forum members that might be looking for an alternative place to get components serviced. He would never use a forum such as this to add fodder to your platform of hate.

Most of us are very sorry for you....

Hal Magna 6477

Quote from: Joseph Stevener\[br\
] > I see that you have experienced the same Bull S--- that we have
gotten at CC. We have come to realize the best place to receive proper and prompt service is to go straight to the product manufacturer. The time that the techs at CC spend trying to come up with excuses they could have solved and or fixed the product. When we were at CC service just the damage that was done to our coach was horrifying. Most of the work and repairs we had to do ourself.

Re: Kudos to HWH, Zip Dee and REMCO

Reply #6 –
Yahoo Message Number: 18355
Thanks for the info on these vendors. good to know!
TO THE GROUP: I would like to add a few comments to help stir up the pot...

First, I wanted to say that Fantastic Fan is also a great vendor to deal with. I had to contact Hansgrohe about my faucet and they sent me $150.00 worth of parts free. Also Villa has been pretty good to deal with.

Lots of vendors are good to deal with if you are reasonable in your expectations. Many times they will exceed them.

Second, I think we have to remember that these motorhomes are extremely complex, different years, different models having many different vendors, many different systems that change year to year and every technician has different amounts of experience or lack of experience working on every one of these systems. They are more a "jack of all trades," and not always a master of one particular problem or system. Sometimes our expectations have to be brought back down to earth. Be real!!! These guys are not paid to be brain surgeons. It makes sense that the vendors, if they are helpful, WOULD be the best place to get answers. They SHOULD know their product better than any tech or anyone else. Sometimes their websites have troubleshooting tips that can help. Sometimes all it takes is a phone call and you can interface with the technician working on your coach as well.

I don't care which RV technician you have work on your coach anywhere in this whole country, it is a flip of the coin, whether they have enough knowledge and experience to fix your problem. This is a part of the joys of owning and operating a motorhome. If you can't take it, you may as well sell it.

To the person(s) ( not you, Tom...)who keeps putting really uncalled for nasty, sneering things on this site about the techs at CC... if you think you are going to earn the respect and concern of the technicians, I would suggest you not walk through the service area swinging a baseball bat as I witnessed you do. DUH! It sends a rather negative impression to people you want to fix your coach. If I were working on your coach, I would have left you a booby trap.
(Personally, I wouldn't have let you back on the lot!) There are a lot of good people working in service and I for one do not want to read any more of your comments, unless they are meant to be constructive.
If you hate your coach and CC so much, SELL IT and give us all a break! Go buy a Monaco or better yet, a Fleetwood. I was raised to treat people with respect-- especially someone delivering a service to me. I find it goes a long way... you might want to try it. There will always be someone better than you, with more money and knowledge than you and someone lessor than you... get over yourself- it doesn't make you important, special or wise.
We all have complaints about one thing or another about service here or somewhere else. But I have seen some very elitist and unethical customers come into service and try to manipulate, lie, and intimidate people into getting things they want. Some make a career out of it.
Some succeed, others walk away disappointed and come on this website to badmouth CC techs. So to everyone reading this website, keep in mind that some people that write on here have ulterior motives and not all are trustworthy sources. Sad but true. Some would not have a life if they didn't have something to complain about.

Sorry, but I have have had enough.
By the way, I have a new rule about the RV lifestyle after owning my Magna and living in it fulltime for over 3 years now...

" There is ALWAYS something wrong with your motorhome, you just may not know it yet!"

Smile... it is part of the lifestyle.. or sell it and move on and travel in your Lexus.

"It's always SOMETHING..." Gilda Radner

Magnamama

2000 Magna 5798

Re: Kudos to HWH, Zip Dee and REMCO

Reply #7 –
Yahoo Message Number: 18361
Rosemary,

I for one would like to hear the BAD along with the GOOD. If you feel that the august CC techs are so infallible then start a religion. Otherwise lets let people tell us their experience without making them feel like traitors when we get a disparaging word.

Arthur Block

2002 Intrigue 11332

Quote from: Rosemary, Magna #5798
Thanks for the info on these vendors. good to know!

TO THE GROUP: I would like to add a few comments to help stir up

the

Quote
pot...
> First, I wanted to say that Fantastic Fan is also a great vendor to > deal with. I had to contact Hansgrohe about my faucet and they

sent me

Quote
$150.00 worth of parts free. Also Villa has been pretty good to

deal

Quote
with.
> Lots of vendors are good to deal with if you are reasonable in your > expectations. Many times they will exceed them.

Second, I think we have to remember that these motorhomes are > extremely complex, different years, different models having many > different vendors, many different systems that change year to year

and

Quote
every technician has different amounts of experience or lack of > experience working on every one of these systems. They are more a > "jack of all trades," and not always a master of one particular > problem or system. Sometimes our expectations have to be brought

back

Quote
down to earth. Be real!!! These guys are not paid to be brain > surgeons. It makes sense that the vendors, if they are helpful,

WOULD

Quote
be the best place to get answers. They SHOULD know their product > better than any tech or anyone else. Sometimes their websites have > troubleshooting tips that can help. Sometimes all it takes is a

phone

Quote
call and you can interface with the technician working on your

coach

Quote
as well.

I don't care which RV technician you have work on your coach

anywhere

Quote
in this whole country, it is a flip of the coin, whether they have > enough knowledge and experience to fix your problem. This is a

part of

Quote
the joys of owning and operating a motorhome. If you can't take it, > you may as well sell it.

To the person(s) ( not you, Tom...)who keeps putting really

uncalled

Quote
for nasty, sneering things on this site about the techs at CC... if > you think you are going to earn the respect and concern of the > technicians, I would suggest you not walk through the service area > swinging a baseball bat as I witnessed you do. DUH! It sends a

rather

Quote
negative impression to people you want to fix your coach. If I were > working on your coach, I would have left you a booby trap.
(Personally, I wouldn't have let you back on the lot!) There are a

lot

Quote
of good people working in service and I for one do not want to read > any more of your comments, unless they are meant to be
constructive.

Quote
If you hate your coach and CC so much, SELL IT and give us all a > break! Go buy a Monaco or better yet, a Fleetwood. I was raised to > treat people with respect-- especially someone delivering a

service to

Quote
me. I find it goes a long way... you might want to try it. There > will always be someone better than you, with more money and

knowledge

Quote
than you and someone lessor than you... get over yourself- it

doesn't

Quote
make you important, special or wise.

We all have complaints about one thing or another about service

here

Quote
or somewhere else. But I have seen some very elitist and unethical > customers come into service and try to manipulate, lie, and

intimidate

Quote
people into getting things they want. Some make a career out of it.
Some succeed, others walk away disappointed and come on this

website

Quote
to badmouth CC techs. So to everyone reading this website, keep in > mind that some people that write on here have ulterior motives and > not all are trustworthy sources. Sad but true. Some would not have

a

Quote
life if they didn't have something to complain about.

Sorry, but I have have had enough.

By the way, I have a new rule about the RV lifestyle after owning

my

Quote
Magna and living in it fulltime for over 3 years now...
> " There is ALWAYS something wrong with your motorhome, you just may > not know it yet!"

Smile... it is part of the lifestyle.. or sell it and move on and > travel in your Lexus.

"It's always SOMETHING..." Gilda Radner >

Magnamama

2000 Magna 5798

> -

Re: Kudos to HWH, Zip Dee and REMCO

Reply #8 –
Yahoo Message Number: 18367
Rosemary,

I agree with your comment about bad with good, then you do a 180. The bat was a joke with Mr. "B" and Mrs "P". And you were not privy to that!!. I did not see you in the office with With Mr. "B" and I. But some people forgot to take life with a smile. I don't know if you were invited to the meeting that was held with about 40 owner and Mr. "B". Some comments that were made had to have some truth in it, because of the changes that were made. And I did meet some wonderful people while I was there. Mr. "B", Mrs. "P", Ms. "K", Mr. "J" and many others. The hard working, trustworthy people that make that company and others succeed. When we as consumers and/or employees hide our head in the sand it dose a dis justice to those hard working people and other potential consumers. How are people going to make free comments about there experiences, good or bad, if personal attacks (Flaming) take place. If that makes some feel good, then swing away, as I find it a sign of immaturity. As I have read through the comments good or bad over the years in this forum, and at "BS" sessions it has helped me to make better and more informed decisions. I thank those that have stood up, not afraid to comment, because in the end we all benefit, and this world is a better place.

Joe

Re: Kudos to HWH, Zip Dee and REMCO

Reply #10 –
Yahoo Message Number: 18374
I stand by what I said.

I also have had complaints about CC's service or quality at times, but I have had more problems with service done at other places all over the US... I do not liken your comments copied below to constructive criticism or helpful experiences with specifics. Nor did your original comments suggest any kind of attempt at CC of resolution as your second comment did. You have made some very serious statements that reflect very badly on the entire service department in the way you stated it. I have relied on CC factory service technicians for my primary service and repair needs for over 3 years now. I think I know them better than you. When I attend rallies, the comments of most all people attending is about how great the service was. There is no head in the sand here... just experience. I know other CC owners out there who are not speaking up that would agree with me. This forum is a great place for owners to get help on shared issues, but not a good place to read one side of the story from people complaining in generalities without the benefit of a complete picture. You can say anything you want, truthful or not and no one from Country Coach has the opportunity to tell their side.

I have no problem reading about specific issues and legitimate problems encountered, but you leave people with the impression that if someone takes their coach to CC service they are likely to have horrible damage done to it and have to repair it themselves. This is a diservice to "potential" and current owners, because it is false. If you did not intend this to come through, I suggest you be more specific and less dramatic. I know many of those technicians and they work very hard and most are very good at what they do. Your words leave the impression they are all incompetent idiots.
Your words:

"I see that you have experienced the same Bull S
Quote from: Joseph Stevener\[br\
] > Rosemary,

I agree with your comment about bad with good, then you do a 180.
The bat was a joke with Mr. "B" and Mrs "P". And you were not privy to that!!. I did not see you in the office with With Mr. "B" and I. But some people forgot to take life with a smile. I don't know if you were invited to the meeting that was held with about 40 owner and Mr.
"B". Some comments that were made had to have some truth in it, because of the changes that were made. And I did meet some wonderful people while I was there. Mr. "B", Mrs. "P", Ms. "K", Mr. "J" and many others. The hard working, trustworthy people that make that company and others succeed. When we as consumers and/or employees hide our head in the sand it dose a dis justice to those hard working people and other potential consumers. How are people going to make free comments about there experiences, good or bad, if personal attacks (Flaming) take place. If that makes some feel good, then swing away, as I find it a sign of immaturity. As
Quote
I have read through the comments good or bad over the years in this
forum, and at "BS" sessions it has helped me to make better and more informed decisions. I thank those that have stood up, not afraid to comment, because in the end we all benefit, and this world is a better place.

Quote
Joe

Arthur Block wrote:
Rosemary,

I for one would like to hear the BAD along with the GOOD. If you > feel that the august CC techs are so infallible then start a > religion. Otherwise lets let people tell us their experience without > making them feel like traitors when we get a disparaging word.

Arthur Block

2002 Intrigue 11332

[quote author=Rosemary, Magna #5798" >]
> Thanks for the info on these vendors. good to know! > >

> TO THE GROUP: I would like to add a few comments to help stir up > the

> pot...
>

> First, I wanted to say that Fantastic Fan is also a great vendor to > > deal with. I had to contact Hansgrohe about my faucet and they > sent me

> $150.00 worth of parts free. Also Villa has been pretty good to > deal
> with.
>

> Lots of vendors are good to deal with if you are reasonable in your > > expectations. Many times they will exceed them.
>

> Second, I think we have to remember that these motorhomes are > > extremely complex, different years, different models having many > > different vendors, many different systems that change year to year > and

> every technician has different amounts of experience or lack of > > experience working on every one of these systems. They are more a > > "jack of all trades," and not always a master of one particular > > problem or system. Sometimes our expectations have to be brought > back

> down to earth. Be real!!! These guys are not paid to be brain > > surgeons. It makes sense that the vendors, if they are helpful, > WOULD

> be the best place to get answers. They SHOULD know their product > > better than any tech or anyone else. Sometimes their websites have > > troubleshooting tips that can help. Sometimes all it takes is a > phone

> call and you can interface with the technician working on your > coach

> as well.
>

> I don't care which RV technician you have work on your coach > anywhere

> in this whole country, it is a flip of the coin, whether they have > > enough knowledge and experience to fix your problem. This is a > part of

> the joys of owning and operating a motorhome. If you can't take it, > > you may as well sell it.
>

> To the person(s) ( not you, Tom...)who keeps putting really > uncalled

> for nasty, sneering things on this site about the techs at CC... if > > you think you are going to earn the respect and concern of the > > technicians, I would suggest you not walk through the service area > > swinging a baseball bat as I witnessed you do. DUH! It sends a > rather

> negative impression to people you want to fix your coach. If I were > > working on your coach, I would have left you a booby trap.
> (Personally, I wouldn't have let you back on the lot!) There are a > lot

> of good people working in service and I for one do not want to read > > any more of your comments, unless they are meant to be > constructive.

> If you hate your coach and CC so much, SELL IT and give us all a > > break! Go buy a Monaco or better yet, a Fleetwood. I was raised to > > treat people with respect-- especially someone delivering a > service to

> me. I find it goes a long way... you might want to try it. There > > will always be someone better than you, with more money and > knowledge

> than you and someone lessor than you... get over yourself- it > doesn't

> make you important, special or wise.
>

> We all have complaints about one thing or another about service > here

> or somewhere else. But I have seen some very elitist and unethical > > customers come into service and try to manipulate, lie, and > intimidate

> people into getting things they want. Some make a career out of it.
> Some succeed, others walk away disappointed and come on this > website

> to badmouth CC techs. So to everyone reading this website, keep in > > mind that some people that write on here have ulterior motives and > > not all are trustworthy sources. Sad but true. Some would not have > a

> life if they didn't have something to complain about.
>

> Sorry, but I have have had enough.
>

> By the way, I have a new rule about the RV lifestyle after owning > my

> Magna and living in it fulltime for over 3 years now...
>

> " There is ALWAYS something wrong with your motorhome, you just may > > not know it yet!"
>

> Smile... it is part of the lifestyle.. or sell it and move on and > > travel in your Lexus.
>

> "It's always SOMETHING..." Gilda Radner > >

> Magnamama
>

> 2000 Magna 5798
>
>
>

[quote author=Tom"

> > It's not often one receives service that far exceeds > expectations,
> but I

> > feel compelled to write about the visits and dealings we've just > had
> with

> > HWH (in Moscow, Iowa) REMCO (in Omaha, Nebraska) and the Zip Dee > awning

> > company.
> >

> > I'm convinced - if you have a "problem" and the factory just > can't
> seem to

> > get the fix done right, if you possibly can, head directly to the > > vendor

> > factory and your problems will be taken care of in spades. I'm > > aware of all

> > the arguments why we shouldn't have to do this. And I know - not > > everyone

> > can get away to have things fixed at various factories. Plus, > the

> high cost

> > of fuel and other expenses associated with travel make such > visits not

> > always possible. I realize that and I feel the same. But, we > DID

> have the

> > need and since, after many attempts, the factory and > other "service
> centers"

> > just couldn't seem to solve our problems (another story > altogether)
> , with

> > very few modification in our already established travel plans, we > > found we

> > could make some timely visits to factories to get things done, > and

> in doing

> > so, we've experienced the best RV service we have ever had in > years and

> > years of the RVing lifestyle.
> >

> > HWH: Leveling problems and slide noise had been addressed > several
> times at

> > Country Coach. We were told "everything is normal" - a > > misconception we

> > bought into when our intuition and experience told us otherwise.
> Finally,

> > after speaking with an HWH rep at a recent CC Rally we were > > convinced that a

> > visit to HWH in Moscow, IA was the best action we could take.
Was

> it ever!

> > Jason and HWH discovered the cause of our problems within a hour > of our

> > visit, fixed them, provided a place to camp with 50 amp service, > and

> fed us

> > lunch. We arrived the day before our scheduled visit, and the > day

> of our

> > "repairs" we were out by 10:30 AM.. The nicest people on the > planet,

> > excellent service with a quick return time. What more could we > have
> asked
> > for??
> >

> > Zip Dee: A constant problem with our rear patio awning had been > > "fixed"

> > four times at Country Coach and even two times by Zip Dee (at the > > FMCA Rally

> > in Minot). When all fixes had failed, Zip Dee sent me out by > > Over-Night

> > Express a small part I was to install myself which was a > guaranteed
> fix.

> > When this "fix" failed to solve my problem, my frustration > peaked to
> the

> > point I was ready to pay to have the Zip Dee awnings removed and > > replaced

> > with Girrards which I had never had a problem with. Then I > phoned
> Jim Webb

> > at Zip Dee. Jim informed me that Zip Dee awning work and they > work
> well,

> > and he promised me that Zip Dee would do what it took to make > that

> happen.

> > To prove his point, Jim himself and his chief service tech Ron > drove
> from

> > their plant in Illinois to meet me in Moscow (during my visit to > > HWH) over

> > 250 miles to finally repair my Zip Dee awnings as I awaited my > > service at

> > HWH. The awnings work now, due solely to the dedicated work and > > > extraordinary service by Jim and Ron of Zip Dee.
> >

> > REMCO: The REMCO transmission pump allows us to tow our favorite > > vehicle

> > (Mercedes ML 500) without the use of a dolly, but small > irritations
> with the

> > pump (tiny leaks and a chirping noise) lead us to believe that > maybe we

> > should give up on the idea of towing the ML and go to something > more

> > adaptable to towing without the use of a pump. We love the ML - > the

> way it

> > drives and takes to off-roading, and we really didn't want to > give

> it up or

> > go the expenses of another car we'd like less, but would be more > > towable.

> > Then, while planning a trip to Omaha (from Moscow, IA) to attend > a

> class

> > reunion, we decided to call REMCO (also located in Omaha) to see > if
> they

> > could have a look at our problem. We arrived at REMCO the day > > before our

> > appointment, were treated like family, and were given a place to > > camp for

> > the night with power and water, and even a place to dump our gray > > tank. The

> > next day the REMCO installer Shane took our car, removed the old > pump,

> > re-routed the previous installation, installed a brand new pump, > and

> gave us

> > a "care package" like you wouldn't believe - should we have any > > problems in

> > the future. All this was done at NO CHARGE - and our pump was > > purchased in

> > May, 2003! over two years ago. As if this wasn't enough, REMCO > even

> > extended an invitation for us to remain "camped" in their parking > > lot the

> > entire time of my class reunion weekend - saving us over $100 in > > camping

> > fees at a local KOA. Shane's work was absolute remarkable and > the

> service

> > was above anything we've ever seen.
> >

> > So - my take home message is this: > > >

> > Leveling or slide problems - visit HWH. Well worth the > > time/travel/expense

> > in quality and relief of frustration.
> > Awnings - Zip Dee made it right. Be pleased with Zip Dee awning > if

> they are

> > offered on your coach.

> > Transmission pumps, towbars, other such RV type devices - if at > all

> > possibly, have them installed by Shane at REMCO.
> >

> > Tom Sims
> > Magna #6479

Visit your group "Country-Coach-Owners" on the web.

">Country-Coach-Owners-unsubscribe@yahoogroups.com >

Re: Kudos to HWH, Zip Dee and REMCO

Reply #11 –
Yahoo Message Number: 18376
Hasn't this whole thing gone far enough, both sides? Com'n children play nice and get along ;-)

Rosemary, Magna #5798 wrote:
 

Re: Kudos to HWH, Zip Dee and REMCO

Reply #12 –
Yahoo Message Number: 18382
I stand by what I said and what happened. Rosemary has had a hard time moving on. Tom, when I read your original comment, it read that you had some problems with service and that is why you went to the manufactures. I made my comment on what I read, not knowing some people like to set booby traps, which says a lot about there personal make up. And go on to mock other manufactures. Like I said 180. So, sorry Tom, that I spoke the truth. I take no issue with what you said. Tom, were you in the front row? And how is your work going?

Joe

Rosemary, Magna #5798" wrote: