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CC tech support

Yahoo Message Number: 2826
I thought it would be helpful to put in a positive post concerning my experience with Doug Beaudry at CC tech support. I had a lighting problem and I'm no Thomas Edison. After studying the schematic I contacted Doug. He assisted me over a month period in isolating the problem and understanding how the system was wired. I finally found a loose connection in one of the red connectors located thru the shifter access panel. I want to thank Doug for not giving up and providing me with the needed info. I also want to thank CC for numbering the wiring system so clearly or I would have been lost.

Steve...........Intigue #10673

Re: CC tech support

Reply #1 –
Yahoo Message Number: 2835
I to have had great experiences from Doug Beaudry at Country Coach as well as many of the other technicians there. Their replys to my queries on the phone and via email are always prompt and the discussion is always friendly. This is the first company that I have ever dealt with that truly makes the customer feel valued and appreciated. I am the second owner of a 2000 Allure and when I purchased it I figured I was totally on my own when dealing with technicial issues. Each and every time the folks at Country Coach have come through with sound advice and assistance. I value their presence and it only adds to the quality of a fine product.
We often only want to speak when we are frustrates. When it is time to pass out the KUDO's we are often silent. I encourage the positive as well as the negative.

Jim Hughes

Jacksonville, FL

2000 Allure 'Chandler' #30511

Re: CC tech support

Reply #2 –
Yahoo Message Number: 2838
Jim - I would like to second your "motion" to give the techs at CC a pat on the back. I will add David Shellfer's name to the list as I know that he and Doug Beaudry do primarily the Allure's and Intrigue's. I am sure the other's are equally as good.
I am always amazed at the depth of their knowledge. From the smallest thing to the little noise you might hear in the transmission, they are always on top of things it seems. My husband and I agree that we are indeed very fortunate to have the support from CC that we do, especially when you are thousands of miles away from Junction City and have a problem or question.

Good job fellos.

Kathy Marsh

Re: CC tech support

Reply #3 –
Yahoo Message Number: 2839
Hi to All, I have been reading postings regarding the telephone Techs. I also believe they are extremely helpful, the depth of their knowledge is almost astounding and they are our lifeline when we are all out on the road and have problems. To me they are the most important people who work at CC because without them we would all be in big trouble at some point in time with breakdowns or just problems in general. I think it would be a good idea if we each sent an email to Don Fults, Bob Lee, Doug Rutherford, Brian Keys and let CC know how much these Techs mean to each and every one of us. The above named people each have an email address that is their first initial and last name @.... Sincerely, Dale Hollick

Re: CC tech support

Reply #4 –
Yahoo Message Number: 2842
I sent a letter to CC about the wonderful tech support and some of the individual techs. I received a letter back from the company acknowledging my letter and saying that a copy of my letter would go in the techs personnel file. I would encourage anyone else who has had positive experiences to do the same!

Steve Intrigue #10673.................

Re: CC tech support

Reply #5 –
Yahoo Message Number: 2855
In reading the country coach owners';s postings regarding help received from the company, I realized that I was one of those that probably had not sufficiently expressed my appreciation for the service which is provided us.
I agree that one has to ask for the assistance, and cannot expect to call and get immediate help to our problem as if I was the only coach owner in the world, however our [phone calls have always been answered, even on New Years Eve weekend. I also fully realize that one cannot show up at the factory un-announced and expect the entire factory to stop everyting and take care of my problem. I know that two of you will recognize my name and most of the phone helpers will also. I cannot say enough in appreciation and thanks for the help that I have received on many occassions, and I am the second owner of my coach. You have helped me with inverter problems numerously, fridge problems, engine problems, coolant indicator problems, and rear view camera problems. I am glad to say that in all of these cases I was pleased - sometimes it took a while, but even miracles don't occur immediately. From me and Molly, for coach Intrigue # 11262m a great big THANK YOU for the Technical Service and Warrenty Administration Staff, including those at Lazy Days in Florida, and the assistance they have provided us. Ron and Molly Intrigue#11262 san diego
 

Re: CC tech support

Reply #6 –
Yahoo Message Number: 2857
On the other hand, isn't it a damn shame that you have had numerous problems with your inverter, fridge problems, engine problems, coolant indicator problems and rear view camera problems. My guess is there have been others as well that did not need CC's direct help.
Bill