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Topic: Oregon Motor Coach Comes Through BIG TIME on Radiator/Charge Air Coo (Read 533 times) previous topic - next topic
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Oregon Motor Coach Comes Through BIG TIME on Radiator/Charge Air Coo

Yahoo Message Number: 73861
Well, things WERE going well. We got Bus-Kote at Carrier and Sons on Thursday and Friday, played our accordions, sang and performed four one-hour sets on two stages at Scandinavian Festival in Junction City on Saturday and Sunday and showed up early Monday morning at OMC for routine service!
On our "list' for basic annual service was my curiosity question: "I have been reading all the posts on radiator failure and how to tell what type of radiator you have, so what is ours?" About an hour later, Dave Remington, "OMC Radiator King", called me over to the bay our coach was in and said: "You wanted to know what type of radiator you have? I am sorry to tell you it is aluminum but I am even more sorry to tell you it is leaking!" (They have had 7 failed radiators in the past 7 weeks!) Long story short, five days later we had a new radiator and charge air cooler to the tune of 7K. They submitted the paperwork to our insurance company (My Plan -- Colorado) and it took about 30 hours for them to respond BUT it was positive and they paid 7K including labor! We were thrilled even though we had to wait with our fingers crossed forever it seemed. Bob Vinson was a "gem" as was mentioned earlier. He was in constant contact with us explaning each step of the process. We went to a motel Wednesday night because the radiator was out and Bob and Dave Remington came in at 6 a.m. Thursday morning to get it in after the first inspector verified it the day before. Then, they took it for a 65-mile test drive to be sure all was operational. They wanted to get us out before the week-end. Vern managed the process with the insurance company scheduling two inspections for proof of failure of the two items. All we came in for was a day of basic service not a week of visiting the waiting room at OMC but what a blessing to find the problem in their shop not in some narrow two-lane road in a rural area. After settling up the bill we left for Newport at 4:00 p.m. Friday afternoon pretty happy campers!
This is our second visit to OMC and we are very grateful for their professionalism and service spirit.

Shirley OBrien
06 Allure #31290