Country Coach Owners Forum Country Coach Motorcoach Forum

Well, again I was told one thing, when something else is actually >the case! I went to one account from two and agreed that I would >call with my location in the motorhome so that I could get >locals. Thus, I could eliminate the extra charge for the distant >network feed from NYC and LA. ($20/month) and the extra charge >associated with a separate account. Promised that my home would >stay with the locals for that area and the motorhome would have the >locals for the zip code where I was. NOT! >

Talked to the usual idiot in the Philapines before demanding to be >transferred to CRG (Customer Retention Group). All he (call center >guy) did was activate a receiver on a shelf in my closet (a non-HD >that I own) and change my home/billing address to a non-existent >address in the zip code which I specified as a test (he apparently >just picked an address at random).

CRG rep undid the screw up and corrected the last CRG rep (a month >ago) to say that I CANNOT have locals in two areas at one time, >.i.e. I would have to change my home receiver to the locals where I >was in the motorhome (the kids could then watch Bend, Oregon locals >while they were in California where my billing address/home base >is!). What the last representative actually did was to combine both >receivers on one account and KEEP the distant networks active...I >just hadn't seen a bill yet to figure it out. So, they are getting >the extra $20 out of me and I am, as usual, not a happy camper. At >least they gave me a questionnaire to fill out about their level of service...

Their inconsistency astounds me. Beyond frustrating...

Dave Glen

06 Magna 6591