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Great Service!

Yahoo Message Number: 100158
Once again Kevin Waite took care of us when we called on him while returning North from S. Calif.  Our entry steps were stuck in and Kevin met us at Riverside RV on Saturday evening before Easter, confirmed that the motor was bad, went home and found a motor in his stock that would work and returned at dusk, and installed the new step motor in the dark with a flashlight so we could get home for Easter with grandkids.

John

08 Intrigue
10 Ford Escape

04 Ultra Classic Harley

Re: Great Service!

Reply #3 –
Yahoo Message Number: 100168
A real gent, and one who really cares and follows thru for his CC customers. We had a latch handle on our screen for break last year while traveling to Alaska. Kevin and a new and improved replacement part, and shipped it to the Tok Alaska Post Office for us to pick up as we came to that area.

Then as he was not sure of the price, he said he'd get a bill off to me later. About 7 or so weeks later, we pulled up to his business/house in our toad. Interrupted his nice wife who was working in the yard, and she went in and got Kevin for us. Was real good to shake a hand, and meet the guy that has helped so many of us. I reminded him about the latch, and we were able to settle up at that time.

Final plug for Kevin. When we take off for our next big trip. We'll sign up for Kevin's program where he's available to assist via the phone as needed while traveling. It's kind of a 'two fer', as whatever Kevin can't cover, his brother can - and he'll get him involved if needed. Not just for us as we are trying to figure things out, they can also guide mechanics and tech's over the phone that might not be familiar with CC. It's a peace of mind kind of insurance, knowing that this knowledge is just a phone call away!

Best to all,

Smitty

04 Allure 31017
04 Allure Sold to a nice new owner! Now enjoying a 07 Magna Rembrandt 45' ISX600 #6775
"We're ONDROAD for THEJRNY!" (Toad and Coach license plates, say Hi if you see us!)

Re: Great Service!

Reply #4 –
Yahoo Message Number: 100177
Kevin works hard at providing service and parts for our coaches. I posted a question a while back and my phone rang a half hour later with kevin trying to help.
He is trying to make a living at this and a lot of his phone calls do not result in any revenue so I hope everyone will try and buy stuff from him even if you can get it a little cheaper somewhere else. We need these guys to stay financially healthy.
Rod
 

Re: Great Service!

Reply #5 –
Yahoo Message Number: 100178
Kevin did an excellent job responding to my urgent need for an airbag for my 2007 Tribute. He is a great resource and always very helpful.

Thank you Kevin...

Joe Allen

FMCA Number: F448516
CCI Number: 8198

Sequoia Tribute 260 No: 81058