Direct TV side note

May 06, 2015, 10:40:21 am

I still have Direct TV in the Coach, but this is the problem I ran into with them.

I had what I considered original Direct Boxes in my coach that were HD boxes.
One went bad and after the "Tech" determined that the box was bad and needed to put in a new one.

What I found out was that the box I had, was no longer made or stocked so they upgraded (as they said) me to the next newer type box. When they did this my contract was renewed for another 2 years. I was upset with them and made my point known. But, as usual it went in one ear and out the other.

Just venting a little, so just be advised .

Dave
07 Country Coach Allure 430 #31495
12 Jeep GC Toad
Mountains of So Cal and
Henderson, Nev

Direct TV saga

Reply #1 – May 07, 2015, 12:34:37 am

Yahoo Message Number: 100616

based on our negative input on the automated customer satisfaction survey, we got a call today from customer retention. Darrell, quite wisely, wouldn't let me talk to him - lol. He said the solution for the future is to call in a change of address, hang up, then call for service.

Re: Direct TV saga

Reply #2 – May 07, 2015, 08:27:43 am

Yahoo Message Number: 100618

just as I suggested in my first email - call in, tell them you have moved, record the new address, then call for service..I have been doing that for years with them.jan06 Intrigue 11951

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