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Topic: Warranty Bullietin for '05 Intrigue - C13 Air Inta... (Read 739 times) previous topic - next topic
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Warranty Bullietin for '05 Intrigue - C13 Air Inta...

Yahoo Message Number: 14716
Bob and Gloria,

Your coach number is on the Warranty Bullitan list for correction to the overheating problem with the C-13s. Send me an E mail on gablerwh@... and I'll give you more information. If you are talking about the air intake and the 30 hours of work to change the cooling system, then you already have the information.

Bill G. 2005 Magna #6425

Re: Warranty Bullietin for '05 Intrigue - C13 Air Inta...

Reply #1 –
Yahoo Message Number: 14717
Dick,

This overheating problem on the C-13 is an industry wide problem because Cat did not anticipate how much cooling this engine would take. When CC ran their design past Cat they approved the cooling system spec. I understand CC is the first to address the problem and others will be also be doing the same, and I think Cat is paying some of the cost. CC can only provide cooling for what the engine company tells them the engine will put out under extream loads.
We overheated this summer on a mountain near Death Valley but we pulled on the shoulder and let the coach cool down then went up the mountain in 3rd gear at 40 mph. No problem. When we put the Cat computer on the engine it did not show any overheating and the Cat dealer said we did not overheat but the Silver Leaf said we were at 230. When I told CCI about this they said they were going to do this work anyway even though the heat alarm may be a computer problem.
The new coaches have been coming out with these corrections for the past 2 months. I saw one at Lazy Days in December.

Bill G.

Re: Warranty Bullietin for '05 Intrigue - C13 Air Inta...

Reply #2 –
Yahoo Message Number: 14718
FYI: Just another side note to this bulletin regarding over-heating. We are scheduled to do the engine update in February. I asked CC and Beaudry if we had to be out of the coach and in a motel for the work to be done. The answer was "no" from both sources. The only way you would need to go in a motel is if you volunteered to do so to possibly speed up the process. We ahve two cats and didn't want to go inot a motel, so I was very glad to hear CC phone tech Jim Craig and Chris Snyder's replies.

Dale & Candace Hollick

2005 Affinity #6370 Quad Slide
See You Down the Road!

Re: Warranty Bullietin for '05 Intrigue - C13 Air Inta...

Reply #3 –
Yahoo Message Number: 14719
Re: [Country-Coach-Owners] Warranty Bullietin for '05 Intr Bill,

Your info is correct as I understand it. Most CC drivers will likely not have a serious overheating problem with the C-13, as it appears to require some fairly extreme conditions to get you in trouble. In my situation, we overheated several times (230+ on the Silverleaf) and learned to pull over, cool down, etc. When my C-13 shut down in the first 100 feet of Eisenhower tunnel on I-70 in Colorado, we had already pulled over 3 times and attempted to nurse the coach to the top. We were down to an idle just inside the dark 4-lane tunnel and about to die when I turned off the key (while rolling at 5 mph) and the coach restarted. There were many vehicles about to slam into the back of us had the coach not restarted. The story here is to get your recall work done ASAP. We had ours done at Beaudry today and several of the critical parts were not sent by Country Coach despite 6 weeks of appointments, emails, phone calls, etc.. Basically a parts nightmare from Junction City and poor communications from Beaudry.
Adios.

Re: Warranty Bullietin for '05 Intrigue - C13 Air Inta...

Reply #4 –
Yahoo Message Number: 14720
Dick, after having gone thru this, do you have any suggestions for the rest of us that need to get this done? We are scheduled to go to Beaudry in Tucson in mid February and I had no idea we might have a nighmare in front of us. Do you think it is a shortage of parts, a problem with shipping or just a combination. Who finally solved your issues for you? Thanks in advance for any helpful details you can share.

Dale & Candace Hollick

2005 Affinity #6370 Quad Slide
See You Down the Road!
 

Re: Warranty Bullietin for '05 Intrigue - C13 Air Inta...

Reply #5 –
Yahoo Message Number: 14727
Re: [Country-Coach-Owners] Warranty Bullietin for '05 Intr The problem with Beaudry RV (and most other organizations of this type) is the predictable breakdown in communications. Seems to be the nature of the beast. There are so many coaches from so many different manufacturers, and so many parts required for repairs, along with so many recalls on so many different items, that no one dealership can possibly stock them all. Beaudry now has a factory CC field service rep (Chris Snyder) and two factory trained techs on site in Tucson. They are really good people and they try very hard. The problems seems to be the greatest between the Retail Service writers, the CC team, and trying to get all of these custom parts delivered on time from Junction City. Since we spend the winter in San Felipe, Mexico, I communicated with Beaudry service for almost 6 weeks prior to my appointment via email. The service department did not receive half of what I sent, and as a result, none of the parts required for my repairs were on site after I arrived for my appointment. The parts that CC finally sent were for the wrong model of coach. This is frustrating when you drive 800 miles round trip from Mexico for this appointment. The bottom line is that you must communicate directly with Chris Snyder in advance of your appointment to verify that your parts are in fact there. I must now reschedule with another CC service facility in California to complete the service on my recalls.
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>:-o
Adios