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Slide episode, Part 1, Any ideas

Yahoo Message Number: 15583
We picked up our new '04 Intigue (through Beaudry) following the class reunion at the factory last August. In our maiden voyage to the east, we noticed a fairly loud banging coming from the living room slide when we found ourselves on rougher highways or slapping a pothole.
The sound was like the large structural members of the slide scissor mechanism banging together. The slide moved in and out ok, but the lower surface of the outside panel was rubbing on the lower edge of the body cut-out. And, oddly enough, the stripes from the slide forward panel were not in align with their counterparts on the slide window panel. Off by about 1/2". Impossible since they are painted together. Inside, the corner wall paper trim was wrinkled, like two panels had slipped with respect to one another.

We scheduled a stop at Buddy Greg, Knoxville, to have a look. In a couple hours they came back and said it seemed much more serious than the sound. Their diagnosis was a broken weld in the slide and they would need to gut the slide interior, remove it from the coach, repair the suspect problem and reassemble. Figure, oh, 2-3 weeks. And "you won't be able to stay in the coach". Country Coach approved this work to be done.

We elected to pass and take the coach back to the factory in the spring, hopefully getting the work done to new coach condition and hopefully much faster. Secondly, we hoped CC would be agreeable to help with some of the expenses since their cost would surely be less than the bill to have Buddy Gregg do it.
On our return home, we stopped at Beaudry in Tucson for their take on it. Same story as Buddy Gregg, and they recommended we take it to the factory.

So, in December, with winter fast approaching where we live, we made an appointment at the factory for an April 18 visit........now....
I talked with Paulette today, the director of warranty work. She said they would not pay any lodging nor fuel costs and wouldn't commit to any reimbursement until they looked at the problem and made their own diagnosis. After all, "it was my decision to bring the coach out there"!!

So my question to "you'all" is:

Assuming the problem is major enough to require the complete dismantling of the slide and the work takes a week or so:
Would you expect any compensation for, what is without doubt, saving CC a grundle on the repair after spending an easy $1,000 out of your own pocket just to get their and back home? Or am I expecting too much and getting the job done right is compensation enough.

If you would argue for help, what tools would you use and how would you negotiate for it?

Re: Slide episode, Part 1, Any ideas

Reply #1 –
Yahoo Message Number: 15588
IMHO - I'd insist that they pay for costs associated with staying at a motel/hotel during the repairs. Why should you be burdened by the cost since it was a failure in their workmanship that keeps you out of your coach. As for travel expenses to Oregon, ask for it, who knows you might catch someone on a good day.
--

Regards
Jose'

'03 Allure Cascade 40' tag # 30863 '03 Silverado toad
http://www.your-rv-lifestyle.com
--

Regards

Jose' Ferrer
201-895-2494

201-481-0717 (Cell)
http://www.your-rv-lifestyle.com
Jose Ferrer
06 Magna Rembrandt #6568
Towed 2017 Ford Fusion Hybrid
Cat C13  with Allison Transmission
Hydralift, Blue Ox Avail tow bar

Re: Slide episode, Part 1, Any ideas

Reply #2 –
Yahoo Message Number: 15591
Welcome to Country Coach and good luck.

Quote from: ruhlich2004
We picked up our new '04 Intigue (through Beaudry) following the

class

Quote
reunion at the factory last August. In our maiden voyage to the

east,

Quote
we noticed a fairly loud banging coming from the living room slide > when we found ourselves on rougher highways or slapping a pothole.

The sound was like the large structural members of the slide

scissor

Quote
mechanism banging together. The slide moved in and out ok, but the > lower surface of the outside panel was rubbing on the lower edge of > the body cut-out. And, oddly enough, the stripes from the slide > forward panel were not in align with their counterparts on the

slide

Quote
window panel. Off by about 1/2". Impossible since they are

painted

Quote
together. Inside, the corner wall paper trim was wrinkled, like

two

Quote
panels had slipped with respect to one another.
> We scheduled a stop at Buddy Greg, Knoxville, to have a look. In a > couple hours they came back and said it seemed much more serious

than

Quote
the sound. Their diagnosis was a broken weld in the slide and they > would need to gut the slide interior, remove it from the coach,

repair

Quote
the suspect problem and reassemble. Figure, oh, 2-3 weeks.

And "you

Quote
won't be able to stay in the coach". Country Coach approved this

work

Quote
to be done.

We elected to pass and take the coach back to the factory in the > spring, hopefully getting the work done to new coach condition and > hopefully much faster. Secondly, we hoped CC would be agreeable to > help with some of the expenses since their cost would surely be

less

Quote
than the bill to have Buddy Gregg do it.

On our return home, we stopped at Beaudry in Tucson for their take

on

Quote
it. Same story as Buddy Gregg, and they recommended we take it to

the

Quote
factory.

So, in December, with winter fast approaching where we live, we

made

Quote
an appointment at the factory for an April 18 visit........now....

I talked with Paulette today, the director of warranty work. She

said

Quote
they would not pay any lodging nor fuel costs and wouldn't commit

to

Quote
any reimbursement until they looked at the problem and made their

own

Quote
diagnosis. After all, "it was my decision to bring the coach out

there"!!

Quote
>

So my question to "you'all" is:

Assuming the problem is major enough to require the complete > dismantling of the slide and the work takes a week or so: >

Would you expect any compensation for, what is without doubt,

saving

Quote
CC a grundle on the repair after spending an easy $1,000 out of

your

Re: Slide episode, Part 1, Any ideas

Reply #3 –
Yahoo Message Number: 15596
Maybe you should reconsider Buddy Gregg. In my limited dealings with them, I have been very impressed with the whole organization. I saw their maintenance shop in their facility close to Orlando and it was immaculate! You could eat off the floor! They know what they are doing (IMHO). I'm confident that they could do as good a job as CC and it sounds like they are closer. Good luck!

Larry, Debbie, Tiki, Tomi (Pugs)
Retired Air Force
2003 Allure #30856

Quote from: travman100
Welcome to Country Coach and good luck.

[quote author=ruhlich2004"

>

> We picked up our new '04 Intigue (through Beaudry) following the > class

> reunion at the factory last August. In our maiden voyage to the > east,

> we noticed a fairly loud banging coming from the living room slide > > when we found ourselves on rougher highways or slapping a pothole.
>

> The sound was like the large structural members of the slide > scissor

> mechanism banging together. The slide moved in and out ok, but

the

Quote
lower surface of the outside panel was rubbing on the lower edge

of

Quote
the body cut-out. And, oddly enough, the stripes from the slide > > forward panel were not in align with their counterparts on the > slide

> window panel. Off by about 1/2". Impossible since they are > painted

> together. Inside, the corner wall paper trim was wrinkled, like > two

> panels had slipped with respect to one another.
>

> We scheduled a stop at Buddy Greg, Knoxville, to have a look. In

a

Quote
couple hours they came back and said it seemed much more serious > than

> the sound. Their diagnosis was a broken weld in the slide and

they

Quote
would need to gut the slide interior, remove it from the coach, > repair

> the suspect problem and reassemble. Figure, oh, 2-3 weeks.
And "you

> won't be able to stay in the coach". Country Coach approved this > work

> to be done.
>

> We elected to pass and take the coach back to the factory in the > > spring, hopefully getting the work done to new coach condition and > > hopefully much faster. Secondly, we hoped CC would be agreeable

to

Quote
help with some of the expenses since their cost would surely be > less

> than the bill to have Buddy Gregg do it.
>

> On our return home, we stopped at Beaudry in Tucson for their

take

Quote
on

> it. Same story as Buddy Gregg, and they recommended we take it

to

Quote
the
> factory.
>

> So, in December, with winter fast approaching where we live, we > made

> an appointment at the factory for an April 18 visit........now....
>

> I talked with Paulette today, the director of warranty work. She > said

> they would not pay any lodging nor fuel costs and wouldn't commit > to

> any reimbursement until they looked at the problem and made their > own

> diagnosis. After all, "it was my decision to bring the coach out > there"!!
>

> So my question to "you'all" is: > > Assuming the problem is major enough to require the complete > > dismantling of the slide and the work takes a week or so: > >

> Would you expect any compensation for, what is without doubt, > saving

> CC a grundle on the repair after spending an easy $1,000 out of > your

> own pocket just to get their and back home? Or am I expecting too > > much and getting the job done right is compensation enough.
>

> If you would argue for help, what tools would you use and how

would

Re: Slide episode, Part 1, Any ideas

Reply #4 –
Yahoo Message Number: 15597
Hi

I have had work done both at Buddy Gregg in Dallas and the factory.
I would go back to B.G. but never back to the factory. I would also insist they pay motel expense.
Andy

+++++++++++++++++++++++++++++++++++++++++++

Quote from: ruhlich2004
We picked up our new '04 Intigue (through Beaudry) following the

class

Quote
reunion at the factory last August. In our maiden voyage to the

east,

Quote
we noticed a fairly loud banging coming from the living room slide > when we found ourselves on rougher highways or slapping a pothole.
> The sound was like the large structural members of the slide scissor > mechanism banging together. The slide moved in and out ok, but the > lower surface of the outside panel was rubbing on the lower edge of > the body cut-out. And, oddly enough, the stripes from the slide > forward panel were not in align with their counterparts on the slide > window panel. Off by about 1/2". Impossible since they are painted > together. Inside, the corner wall paper trim was wrinkled, like two > panels had slipped with respect to one another.
> We scheduled a stop at Buddy Greg, Knoxville, to have a look. In a > couple hours they came back and said it seemed much more serious

than

Quote
the sound. Their diagnosis was a broken weld in the slide and they > would need to gut the slide interior, remove it from the coach,

repair

Quote
the suspect problem and reassemble. Figure, oh, 2-3 weeks.

And "you

Quote
won't be able to stay in the coach". Country Coach approved this

work

Quote
to be done.

We elected to pass and take the coach back to the factory in the > spring, hopefully getting the work done to new coach condition and > hopefully much faster. Secondly, we hoped CC would be agreeable to > help with some of the expenses since their cost would surely be less > than the bill to have Buddy Gregg do it.

On our return home, we stopped at Beaudry in Tucson for their take

on

Quote
it. Same story as Buddy Gregg, and they recommended we take it to

the

Quote
factory.
> So, in December, with winter fast approaching where we live, we made > an appointment at the factory for an April 18 visit........now....

I talked with Paulette today, the director of warranty work. She

said

Quote
they would not pay any lodging nor fuel costs and wouldn't commit to > any reimbursement until they looked at the problem and made their

own

Quote
diagnosis. After all, "it was my decision to bring the coach out

there"!!

Re: Slide episode, Part 1, Any ideas

Reply #5 –
Yahoo Message Number: 15599
I would use a sulutation but I do not know who you are! I guess I have a hard time understanding why anyone would continue driving a coach with a major defect as long as you all have. It probably caused more damage to the coach and that may be what warranty is concerned with. As much money as you pay for one of these rigs,I can't imagine driving one for 6 months or so with a big defect. It would seems like you would have had more leverage and got the factory to cooperate if you had faced the issue head on as soon as you found the problem. CC is really good about doing things and Buddy Gregg wouldn't have said they could do it if they were not capable. You indicated that you stopped by Tucson on your way home, do you live near there? Couldn't you just have dropped it off and not spent the diesel fuel dollars and you all stayed at your house while they fixed it? The other thing I find interesting is that you didn't sign your name or coach number with your message. Maybe this is hoax to give CC a black-eye. Andy Goodman CC #5435---
In Country-Coach-Owners@yahoogroups.com, "ruhlich2004" wrote:

Quote
>

We picked up our new '04 Intigue (through Beaudry) following the

class

Quote
reunion at the factory last August. In our maiden voyage to the

east,

Quote
we noticed a fairly loud banging coming from the living room slide > when we found ourselves on rougher highways or slapping a pothole.
> The sound was like the large structural members of the slide scissor > mechanism banging together. The slide moved in and out ok, but the > lower surface of the outside panel was rubbing on the lower edge of > the body cut-out. And, oddly enough, the stripes from the slide > forward panel were not in align with their counterparts on the slide > window panel. Off by about 1/2". Impossible since they are painted > together. Inside, the corner wall paper trim was wrinkled, like two > panels had slipped with respect to one another.
> We scheduled a stop at Buddy Greg, Knoxville, to have a look. In a > couple hours they came back and said it seemed much more serious

than

Quote
the sound. Their diagnosis was a broken weld in the slide and they > would need to gut the slide interior, remove it from the coach,

repair

Quote
the suspect problem and reassemble. Figure, oh, 2-3 weeks.

And "you

Quote
won't be able to stay in the coach". Country Coach approved this

work

Quote
to be done.

We elected to pass and take the coach back to the factory in the > spring, hopefully getting the work done to new coach condition and > hopefully much faster. Secondly, we hoped CC would be agreeable to > help with some of the expenses since their cost would surely be less > than the bill to have Buddy Gregg do it.

On our return home, we stopped at Beaudry in Tucson for their take

on

Quote
it. Same story as Buddy Gregg, and they recommended we take it to

the

Quote
factory.
> So, in December, with winter fast approaching where we live, we made > an appointment at the factory for an April 18 visit........now....

I talked with Paulette today, the director of warranty work. She

said

Quote
they would not pay any lodging nor fuel costs and wouldn't commit to > any reimbursement until they looked at the problem and made their

own

Quote
diagnosis. After all, "it was my decision to bring the coach out

there"!!

Re: Slide episode, Part 1, Any ideas

Reply #6 –
Yahoo Message Number: 15608
Thanks to all of you for your inputs. I was really hoping I might learn something of how to negotiate what most of you think is fair.
Sorry to deflate your ballon, but it's not a fictitious story just to "give Country Coach a black eye"....I just forgot to sign the original mail.

I think some of the forum members are getting a little paranoid about some mysterious infiltration of enemy forces!!

R Uhlich

'04 Intrigue, 11699

Quote from: ruhlich2004

> We picked up our new '04 Intigue (through Beaudry) following the class > reunion at the factory last August. In our maiden voyage to the east, > we noticed a fairly loud banging coming from the living room slide > when we found ourselves on rougher highways or slapping a pothole.
> The sound was like the large structural members of the slide scissor > mechanism banging together. The slide moved in and out ok, but the > lower surface of the outside panel was rubbing on the lower edge of > the body cut-out. And, oddly enough, the stripes from the slide > forward panel were not in align with their counterparts on the slide > window panel. Off by about 1/2". Impossible since they are painted > together. Inside, the corner wall paper trim was wrinkled, like two > panels had slipped with respect to one another.
> We scheduled a stop at Buddy Greg, Knoxville, to have a look. In a > couple hours they came back and said it seemed much more serious than > the sound. Their diagnosis was a broken weld in the slide and they > would need to gut the slide interior, remove it from the coach, repair > the suspect problem and reassemble. Figure, oh, 2-3 weeks. And "you > won't be able to stay in the coach". Country Coach approved this work > to be done.

We elected to pass and take the coach back to the factory in the > spring, hopefully getting the work done to new coach condition and > hopefully much faster. Secondly, we hoped CC would be agreeable to > help with some of the expenses since their cost would surely be less > than the bill to have Buddy Gregg do it.
> On our return home, we stopped at Beaudry in Tucson for their take on > it. Same story as Buddy Gregg, and they recommended we take it to the > factory.
> So, in December, with winter fast approaching where we live, we made > an appointment at the factory for an April 18 visit........now....
> I talked with Paulette today, the director of warranty work. She said > they would not pay any lodging nor fuel costs and wouldn't commit to > any reimbursement until they looked at the problem and made their own > diagnosis. After all, "it was my decision to bring the coach out

there"!!

Re: Slide episode, Part 1, Any ideas

Reply #7 –
Yahoo Message Number: 15609
R Uhlich,

One tip would to have been asking the forum for imput before you got as far into this as you did. With their imput you may have approached it differently.

Another would to have negotiated with the factory BEFORE you made the decision to continue your use of the coach and plan on returning it to the factory for repairs.

As far as fair goes, that is between you and the factory. What works for you may not for another. I'm sure there would be a wide array of opinions from the members of this forum as to what is "fair".
Good luck, I believe that it will all work out in the end.
Michael

'01 Intrigue #11224

Quote from: ruhlich2004

Re: Slide episode, Part 1, Any ideas

Reply #8 –
Yahoo Message Number: 15773
Since your work can be done locally, why not go to Buddy Greg, he has tim Reed there and he knows CC like the back of his hand. After dealing with the factory this summer on warranty work, I prefer a local dealer. I think they do a better job. The factory is so busy with new orders that you will get better service at a dealer. I would make an appointment more into the summer. Florida is a zoo right now and you will get better service in June or July. Thats when we try to schedule work.

Bill G. 05 Magna #6425

Re: Slide episode, Part 1, Any ideas

Reply #9 –
Yahoo Message Number: 15774
I was very fortunate to have Tim work on my Intrigue last December. The guy knows his stuff, is personable, and takes great pride in his work ethics. As long as I own this coach, he will be the go_to_guy for me.

Jim Haas 10996

Re: Slide episode, Part 1, Any ideas

Reply #10 –
Yahoo Message Number: 15776
I 2nd that motion! Tim Reed was a valuable asset to CC as their field tech at Lazy Days, he solved problems that others couldn't solve. Not sure why CC allowed him to get away, but at least he is still availble to CC mh owners.

I'd take my mh to Buddy Gregg if I knew that Tim was going to work on it. Not only is he a great tech but he is also a very pleasant person to work with.
Ray

2000 Intrigue 11040

Re: Slide episode, Part 1, Any ideas

Reply #11 –
Yahoo Message Number: 15783
I know Tim Reed is at Buddy Greg from the emails, but which location? He sounds like someone we should look for.

Linda & Don
Intrigue 10678

Quote from: travman100
I 2nd that motion! Tim Reed was a valuable asset to CC as their

field

Quote
tech at Lazy Days, he solved problems that others couldn't solve.

Not

Quote
sure why CC allowed him to get away, but at least he is still

availble

Quote
to CC mh owners.

I'd take my mh to Buddy Gregg if I knew that Tim was going to

work on

Quote
it. Not only is he a great tech but he is also a very pleasant

person

Quote
to work with.

Ray

2000 Intrigue 11040

Quote from: gablerwh@a...
> Since your work can be done locally, why not go to Buddy Greg,

he

Quote
has tim

> Reed there and he knows CC like the back of his hand. After

dealing

Quote
with the

> factory this summer on warranty work, I prefer a local dealer. I > think they do a

> better job. The factory is so busy with new orders that you will

get

Re: Slide episode, Part 1, Any ideas

Reply #13 –
Yahoo Message Number: 15928
Ray,

I could be wrong about this but I believe tim Reed had some run ins with Lazy days and some personal problems which did not help his time at Lazy Day. CCI asked him to come back to Oregon so they could replace him with someone else at LD but he did not want to go back to the West Coast After being in florida for a while I can understand that decision. The pay scale here is better then JC, the cost of living is cheaper and the ocean is better, and who cares about a few hurricanes.

Bill G. 2005 Magna #6425
 

Re: Slide episode, Part 1, Any ideas

Reply #14 –
Yahoo Message Number: 15951
Linda and Don,

Tim Reed is at Buddy Gregs in Lakeland, Florida. We send a lot of friends to tim but we still deal with Lazy Days. They have plenty of good tecks from CCI there also including David Runyon and Jim Martin who is a factory sales rep stationed at Lazy Days.

Bill G 2005 Magna #6425