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Dealer Service

Yahoo Message Number: 26400
First, sorry for my terrible English, but my teacher in Germany was definitely a big Shakespeare fan and had unfortunately no RV (maybe he wad overheating some time).

I live in South Florida where I can more practice my Spanish than the country language.

I believe, one of our biggest problems are the big RV dealer, as bigger as worse. Talking about the recommended LazyDays in Seffner, FL., where we bought in January 2004 the just brand new Inspire. The coach was running fine except we couldn't fill Diesel from the passenger side. On our way to our 6 months summer trip we had a service appointment , where they cleaned the fill hose "very carefully" (original from the pro forma invoice). For the next 4 weeks we had 7 unexpected engine shut downs without any warning lights.
Cummins went crazy about the situation, the replaced everything except the engine, I was always close to a heart attack ( imaging going through the Chesapeake Bay tunnel). We spent weeks in hotels before we finally found a little company in Maryland called European Bus and Truck. Great guy who didn't believe on failure codes but instead was still using his common sense. We lowered the tank, opened the service hole and saw a little blue plastic cap floating in the Diesel. This cap is used during the tank installation into the chassis to avoid debris falling into the tank and has to be removed before the install the fill hose. CC didn't remove this cap on the passenger side and the high trained technician at LazyDays didn't check the hose but used, in my opinion a broomstick to clean the hose "very carefully". Final result: Not one word of

excuse nether from CC nor LazyDays or offering something for all my additional costs I had because of their mistake.
As soon you bought and paid your coach the word customer is part of a foreign language.

In January 2006 I bought the Inspire Genoa, 40'. ? not at LazyDays.
The coach is running fine except the well known temperature problem.
First, I never trust gauges ? I have a master degree in car engineering ? second, I built a small device to drive with a 45 degrees open engine bay door to release the engine room heat. It seems to help a bit.

September 4th, that means 6 weeks ago, on our way back to Florida we had a standard service appointment in San Diego at Holland RV. Because you are not allowed to drive your rig on their property, a "certified driver" picked up my RV at the entry door and crashed with another RV also driven by a "certified driver". Bad news, the parts to do the repairs need 4 to 5 weeks. Because I was not willing to stay 5 weeks on their property we made an agreement to do the basic repairs in San Diego and send the missing parts to a dealer on our way home. So good, now we stay here since 6 weeks in Casa Grande, AZ and are waiting for the parts be shipped to Beaudry RV in Tucson. We made a final appointment for next Monday, Oct. 30th. So I called Beaudry, no parts!! Called Holland RV, parts are in San Diego, sorry we forgot to send it and we cannot send it overnight, because of dimension.

What would you do in such a situation? What does it mean to have a quality coach as long we are surrounded by unqualified, sometimes over tipped, mechanics and so called service specialists who forgot that service comes from serve or server.

Sorry for the long message?.

Hermann ... the German
2006 Inspire Genoa 40'

Re: Dealer Service

Reply #1 –
Yahoo Message Number: 26403
Hermann,

Your problem is that you are accustomed to dealing with German companies that take pride in delivering service. There is a good reason why the American auto industry has lost market to Japan and Germany. It amazes me how we won WWII and then encouraged our enemies to become our allies and let them take over our entire manufacturing sector. In order to get a quality motorhome nowadays we need to look to Europe or the Far East. Could you imagine if Honda or Toyota built motorhomes, you could go years without having any mechanical issues or break downs? I wonder what industry Iraq is going to be given when this is war(babysitting exercise)is all over.

Paul

98 Intrigue
#10487

Paul Resnick

PAR Porsche Specialists
PAR Motorsports

PAR Seating Specialists

"Recaro" Warehouse Distributor
"Hans Device" Dealer/Distributor
"Cool Shirt" Warehouse Distributor
"ATL Fuel Cell" Warehouse Distributor
www.parcars.com

paul@...
Fax: 914-637-6078
Tel: 914-637-8800

Re: Dealer Service

Reply #2 –
Yahoo Message Number: 26404
Paul

Most of the parts in our engines already come from the Far East and Europe.
I believe the Cat or Cummings (not sure which) engine block is cast in the Far East, they just assemble it here. Aqua Hot has a German Burner, we could go on and on.

Bill G.. 2005 Magna #6425

Re: Dealer Service

Reply #3 –
Yahoo Message Number: 26406
Hermann,

When I was in the service - repair business, we had a similar fuel tank dilemma.
The engine would shut down for no apparent reason. Customer had taken it to 4 shops replaced 3 fuel pumps, numerous fuel filters, two ECU's ( electronic control modules) and for some unknown reason was referred to our shop. I'll make the story very short. We brainstormed the problem for a couple of days. My head shop mechanic on a hunch said I' am going to remove the fuel tank and look inside. To our amazement he fished out a brown paper bag. The pieces would move around while driving and under the right conditions would shut off the fuel supply at the intake. Probably someone's lunch bag.
AL

00 affinity #5851

Re: Dealer Service

Reply #4 –
Yahoo Message Number: 26414
Paul obviously hasn't heard of the original Acura/Sterling(English version) fiasco. Regrettably I owned one of the original Acuras---had to have the transmission replaced before 5000 miles. Sterling didn't survive. He obviously also doesn't know about Mercedes' recent/current quality control problems.
And then there's the front end on my Tundra--one of Toyota's less elegant moments. However I have to say that my ownership of a Tundra and Lexus has given me far less grief and better service than the Chevy pickup and/or Jeep Grand Cherokee Limited---each of which I sold within 18 months of purchase to buy the Toyotas.

It is also true that neither Honda nor Toyota broke any records standing up to the problems with the Acura and Tundra; altho' service on the Lexus has been outstanding!

Given my experience, I'd have to say that commitment to service is an increasingly rare commodity---a parade which both American Management AND Labor seems determined to lead.(Note my later posting on Cummin"s ISC 350.)

RHW Intrigue 10861

All best rog

Re: Dealer Service

Reply #5 –
Yahoo Message Number: 26443
Paul, it must be tough to get up every morning in a country you only seem to have criticism toward. Yes, we have our faults, but so do every other country. Before retiring I used to travel fairly frequently in Europe and Great Britain, and while I respected their accomplishments following WWII, I never felt and still do not feel that they measure up to the good old USA.

The best part of every trip was returning to our beloved country.

Walt Rothermel

03Allure30811 ( still for sale )

Re: Dealer Service

Reply #6 –
Yahoo Message Number: 26447
Walt,

The point I'm making is that if you a want to buy a good quality product most often you must look for goods that are made outside of the United States .

Automobiles: Japan and Germany
Computers; Japan
Camera's: Japan
Electronics: Japan

When was the last time you saw a Zenith TV, an Oldsmobile, a Polaroid camera, or an IBM PC. The point is that the United States has lost most of it manufacturing base to foreign competition because of high labor costs (Unions), inferior workmanship, and poor marketing strategies.

Paul

98 Intrigue
#10487

From: Country-Coach-Owners@yahoogroups.com [mailto: Country-Coach-Owners@yahoogroups.com ] On Behalf Of Spiker1029@...
Sent: Friday, October 27, 2006 2:58 PM To: Country-Coach-Owners@yahoogroups.com Subject: Re: [Country-Coach-Owners] Dealer Service

Paul, it must be tough to get up every morning in a country you only seem to have criticism toward. Yes, we have our faults, but so do every other country. Before retiring I used to travel fairly frequently in Europe and Great Britain , and while I respected their accomplishments following WWII, I never felt and still do not feel that they measure up to the good old USA .

The best part of every trip was returning to our beloved country.

Walt Rothermel

03Allure30811 ( still for sale )

Re: Dealer Service

Reply #7 –
Yahoo Message Number: 26448
Gee you don't think paying company high officals 10 to 20 million dollars a year rasises the cost of their products.
Greg

Quote from: Paul Resnick
>

Walt,

> The point I'm making is that if you a want to buy a good

quality

Quote
product most often you must look for goods that are made outside of the > United States.

Automobiles: Japan and Germany >

Computers; Japan

Camera's: Japan

Electronics: Japan

> When was the last time you saw a Zenith TV, an Oldsmobile, a > Polaroid camera, or an IBM PC. The point is that the United States

has lost

Quote
most of it manufacturing base to foreign competition because of high

labor

Quote
costs (Unions), inferior workmanship, and poor marketing strategies.

Paul

98 Intrigue

#10487

> From: Country-Coach-Owners@yahoogroups.com > [mailto:Country-Coach-Owners@yahoogroups.com] On Behalf Of > Spiker1029@...

Sent: Friday, October 27, 2006 2:58 PM > To: Country-Coach-Owners@yahoogroups.com > Subject: Re: [Country-Coach-Owners] Dealer Service >

> Paul, it must be tough to get up every morning in a country you only

seem to

Quote
have criticism toward. Yes, we have our faults, but so do every other > country. Before retiring I used to travel fairly frequently in

Europe and

Quote
Great Britain, and while I respected their accomplishments following

WWII, I

Quote
never felt and still do not feel that they measure up to the good

old USA.

Re: Dealer Service

Reply #9 –
Yahoo Message Number: 26452
Greg,

10-20 Million dollars seems like a drop in the bucket compared to the Billions of dollars GM pays every year in pension and heath care benefits to a bunch of lazy, unmotivated, non-productive hourly workers.
A $20,000 Million salary seems a little low for an upper management GM executive. These guys deserve a lot more money for the great job they have done over the past few decades. They have lost market share to the Japanese consistently for the past 30 years, they have always been on the top ten list of cars having the worst repair histories and have given into union demands so the next generation of stockholders and management could deal with the repercussions of their ineptitude.

Paul "Archie Bunker" Resnick
Intrigue #10487

Paul Resnick

PAR Porsche Specialists
PAR Motorsports

PAR Seating Specialists

"Recaro" Warehouse Distributor
"Hans Device" Dealer/Distributor
"Cool Shirt" Warehouse Distributor
"ATL Fuel Cell" Warehouse Distributor
www.parcars.com

paul@...
Fax: 914-637-6078
Tel: 914-637-8800

Re: Dealer Service

Reply #10 –
Yahoo Message Number: 26464
Paul,

Not really true. An article in the WSJ this week stated the following:

"Rumors of the death of U.S. manufacturing have been greatly exaggerated. Even as high-profile manufacturers like American auto makers stumble, a remarkable amount of stuff is still made in the U.S., from construction equipment in North Dakota to high-end ranges in Mississippi, artificial knees in Indiana and pipe organs in Ohio.

While manufacturing represents a relatively small part of the U.S. economy -- about 17% of GDP compared with China's 41% -- and the number of plants has dwindled, the U.S. is still by far the world's largest manufacturer by raw value of the goods produced, $1.79 trillion worth last year, nearly twice its nearest rival, Japan. China produces more of the things most consumers think of as coming out of factories -- cellphones, toys, and coffee makers -- but the U.S. continues making goods that tend to be more complex, difficult to transport, and time-sensitive.

Over the next four days, "Still Made in the U.S.A." will show how diverse manufacturers have managed to survive and thrive by improving productivity, responding quickly to clients' growing demands for customization and, in some cases, tapping unique local skills to produce their goods."

The article also stated that the USA produces 25.5% of all manufactured goods made in the entire world as measured by the value of those goods.
Not exactly small potatoes!

----Ron

Re: Dealer Service

Reply #11 –
Yahoo Message Number: 26471
Okay, Pal....Now you've stepped over the line with your negative, red- neck level bashing of the American worker!! I happen to be one of those lazy, unmotivated, non-productive, inept skilled trades electricians with 40 years of experience at a brand new $1.5 billion car plant being built in Lansing Michigan. Our quality and reliability is one of the highest in the WORLD!! That's why GM is willing to sink money into a new facility. You should get current on TODAYS american quality........not what it was 30 years ago. My suggestion to you is that you drop your membership in this fine group and join a group that more closely caters to small minds such as yours! Leave us "true" Country Coach owners to talk about OUR COACHES!!! and leave opinions that have no business in this forum somewhere else! I'm overly tired of your American bashing rhetoric and would be pleased if we never saw another post from you.
No need to defend your position by responding to this......we already know what your limited thinking would come up with, and don't care to hear it!

Dave Trotter,

CC Intrigue, #11215

Quote from: Paul Resnick
>

Greg,

10-20 Million dollars seems like a drop in the bucket

compared to

Quote
the Billions of dollars GM pays every year in pension and heath care > benefits to a bunch of lazy, unmotivated, non-productive hourly

workers.

Quote
   A $20,000 Million salary seems a little low for an upper

management

Quote
GM executive. These guys deserve a lot more money for the great job

they

Quote
have done over the past few decades. They have lost market share to

the

Quote
Japanese consistently for the past 30 years, they have always been

on the

Quote
top ten list of cars having the worst repair histories and have

given into

Quote
union demands so the next generation of stockholders and management

could

Quote
deal with the repercussions of their ineptitude.

Paul "Archie Bunker"

Resnick

Quote
                  Intrigue #10487

Paul Resnick

PAR Porsche Specialists
PAR Motorsports

PAR Seating Specialists

"Recaro" Warehouse Distributor
"Hans Device" Dealer/Distributor > "Cool Shirt" Warehouse Distributor > "ATL Fuel Cell" Warehouse Distributor > www.parcars.com
paul@...

Fax: 914-637-6078
Tel: 914-637-8800

Re: Dealer Service

Reply #12 –
Yahoo Message Number: 26475
Dave,

I guess you didn't find my diatribe humorous, but I did get your knickers in a knot.

Side bar: Would you in vest $1.5 Billion in a plant when management's track record has been dismal? (Let's give more money to the corporate genius's at GM to squander) The point is that it seems like a lot of the newer CC motorhomes are having a greater share of irresolvable problems than what would be considered normal. Is it poor design, or engineering, or workmanship or a combination of all three?

I know I would and could not tolerate spending over $250,000 for a motorhome, and then have constant reliability problems.

Paul
Intrigue
#10487

Re: Dealer Service

Reply #13 –
Yahoo Message Number: 26478
I'll differ with you on the electronics, (McIntosh, B&K, Crown, etc. and cameras also, Hasselblad Linhof Sinar Leica, Questar lenses,) don't give asia all the credit. TWI 11731

Re: Dealer Service

Reply #14 –
Yahoo Message Number: 26479
Mr. Paul, maybe you could move to Japan or Germany, buy a high line coach there, and report back to the group about how things go...:.)Grrrrrrrrr..

Ray and Rue

Quote from: Paul Resnick
>

Dave,

I guess you didn't find my diatribe humorous, but I did get

your

Quote
knickers in a knot.

Side bar: Would you in vest $1.5 Billion in a plant when > management's track record has been dismal? (Let's give more money

to the

Quote
corporate genius's at GM to squander) >    The point is that it seems like a lot of the newer CC
motorhomes are

Quote
having a greater share of irresolvable problems than what would be > considered normal. Is it poor design, or engineering, or
workmanship or a

Quote
combination of all three? >    I know I would and could not tolerate spending over $250,000

for a

Quote
motorhome, and then have constant reliability problems.

Paul
Intrigue
#10487

Re: Dealer Service

Reply #15 –
Yahoo Message Number: 26482
Ray,

Since I was born and breed in New York, I can only travel as far as Brooklyn, NY., before I begin having an anxiety attack.
If Toyota or Honda manufactured motorhomes I would be the first on line to by one. I have not and never would own a Japanese car but I would definitely buy a motorhome from that part of the world. Could you imagine a coach that only needed to be serviced every 15,000 mile and having the confidence of knowing you could go over 100,000 miles without any repair issues.
Paul
Intrigue
#10487

Re: Dealer Service

Reply #16 –
Yahoo Message Number: 26484
WELOME TO THE REAL WORLD, HERMAN. Thats the way the whole world is run nowdays. It doesn't matter whether it is a Million Dollar coach or the grocery store.
IT IS ALL THE SAME!!!!!!!!!
Tom

Re: Dealer Service

Reply #17 –
Yahoo Message Number: 26485
It is sad to hear those who are so unsatisfied with our country. To most outside of our country we are the envy of the world and the line coming to the country is testimony to this. We are the country that every nation on the globe turns to when bad things happen. We have so many shortcomings that we could fill a book with the problems and things we have done wrong. Despite this, we have the lowest unemployment in the free world, poverty means only one color TV on cable and a car. Home ownership is at record levels. We try to keep the world from despots such as Sadam. We make airplanes that no one can match. Or technology and medical achievements are the best in the world.
I am a proud American! I stand when the flag passes in a parade. I pray in a church once a week and thank God that I have freedom to go there without being persecuted. I say "Merry Christmas" and hold the door for my wife and reject political correctness. I want to preserve marriage between a man and a woman. I still enjoy "Leave it Beaver", "The Andy Griffith Show", and "Gunsmoke". I hate the likes of Nancy Pelosi who see the US as unfair to the working person, and would seek to fleece those who she believes are rich. She and her likes are destroying the incentive to achieve greatness. I am ashamed of those who cannot see the good that we do, whether after Katrina, or in Iraq or after WWII.
Call me old fashioned, but I thank God that I live in the freest nations with all its flaws!

Sermon complete

George Mayleben

Country Coach admirer

tom nelson wrote:

Re: Dealer Service

Reply #18 –
Yahoo Message Number: 26491
George,

Ok, your old fashion!

I like what you had to say, now don't forget to vote... we need you.
Jim

Inspire #51225

Re: Dealer Service

Reply #20 –
Yahoo Message Number: 26496
My hat is off to you Walt.

I was going to respond to Paul but I'm afraid that my message would have been more of a rant.

Paul needs to find another country and certainly another message board. Like you I have traveled globally for many years in business and yes, there is no place like home.

Thanks for a positive response to Pauls un-american messages.

Joey & Debi

'98 Intrigue 10540

Quote from: Ronald Engelsman\[br\
] >

Paul,

Not really true. An article in the WSJ this week stated the

following:

Quote
>

"Rumors of the death of U.S. manufacturing have been greatly > exaggerated. Even as high-profile manufacturers like American auto > makers stumble, a remarkable amount of stuff is still made in the

U.S.,

Quote
from construction equipment in North Dakota to high-end ranges in > Mississippi, artificial knees in Indiana and pipe organs in Ohio.

While manufacturing represents a relatively small part of the U.S.
economy -- about 17% of GDP compared with China's 41% -- and the

number

Quote
of plants has dwindled, the U.S. is still by far the world's

largest

Quote
manufacturer by raw value of the goods produced, $1.79 trillion

worth

Quote
last year, nearly twice its nearest rival, Japan. China produces

more

Quote
of the things most consumers think of as coming out of factories --

cellphones, toys, and coffee makers -- but the U.S. continues

making

Quote
goods that tend to be more complex, difficult to transport, and > time-sensitive.

Over the next four days, "Still Made in the U.S.A." will show how > diverse manufacturers have managed to survive and thrive by

improving

Quote
productivity, responding quickly to clients' growing demands for > customization and, in some cases, tapping unique local skills to > produce their goods."

The article also stated that the USA produces 25.5% of all

manufactured

Quote
goods made in the entire world as measured by the value of those

goods.

Quote
Not exactly small potatoes! >

----Ron

On Friday, October 27, 2006, at 01:35 PM, Paul Resnick wrote: >

> Walt,

> The point I'm making is that if you a want to buy a

good

Quote
quality product most often you must look for goods that are made > > outside of the United States.

> Automobiles: Japan and Germany > > Computers; Japan
> Camera's: Japan
> Electronics: Japan

> When was the last time you saw a Zenith TV, an

Oldsmobile,

Quote
a Polaroid camera, or an IBM PC. The point is that the United

States

Quote
has lost most of it manufacturing base to foreign competition

because

Quote
of high labor costs (Unions), inferior workmanship, and poor

marketing

Quote
strategies.
Quote
Paul >
Quote
98 Intrigue >
Quote
#10487 > >

> Subject: Re: [Country-Coach-Owners] Dealer Service > > Paul, it must be tough to get up every morning in a country you

only

Quote
seem to have criticism toward. Yes, we have our faults, but so

do

Quote
every other country. Before retiring I used to travel fairly > > frequently in Europe and Great Britain, and while I respected

their

Quote
accomplishments following WWII, I never felt and still do not

feel

Re: Dealer Service----notes on (1) problems with Cummins ISC 350 E

Reply #21 –
Yahoo Message Number: 26504
Fellow CC Owners:

Amongst the blatherings of Europhiles, Superpatriots, and those who attempt to prop up impoverished egos by bragging about their rv's/and or how much money they can foolishly spend, I've found some really knowledgeable, informed people attempting to provide help and information on this site. OH THAT ALL POSTINGS HEREON WERE OF THAT GENRE.

It is in the context of trying to be helpful that I post the following. (1) ISC 350-From my readings on this page, I learned that all things being equal, when an ISC 350 suddenly becomes difficult to start (after 47K essentially trouble free miles) it's probably a fuel pump problem. A call to the local Cummings shop Service Manager elicited a laconic comment,"Yeh they usually start having problems at that mileage." I subsequently discovered that the fuel pump was the least of my problems. The rest of my difficulties---all of which had gone unnoticed---stemmed from a sizeable crack in the exhaust manifold resulting in substantial heat discharge into the engine compartment. Admittedly I am not an experienced Truck driver (as some of the postees hereon),but I've some 200k miles of driving various diesel pushers; ANd I WAS UNAWARE OF ANY ANY INDICATIONS OF A HEATING PROBLEM. My rig is absent any of the exotic monitoring systems so frequently referenced here, which might have caught the problem earlier. However such factors as fuel-burn rate, temp reading, were unchanged, as was fan speeds etc. When asked about casuation Cummins people assured me it was due to "shock cooling of an overheated manifold".
This was not particularly enlightening nor persuasive when told to a very old airplane driver with about 5k hours in high performance, turbo-charged aircraft. In my subsequent research I found a) exhaust manifold cracking is not at all uncommon on ISC 350s (and some other engine models as well): and, as in my case, usually occurs between the 3rd and 4th cylinder. Nor is the ISC 350 the only Cummings engine prone to this mishap. It beggars belief that it is a chance occurance that these cracks usually occur between 3/4; and that it's all due to "shock cooling".

(2)Extended warrenty - Before my Intrigue went completely out of manufacturer's warrenty, I negotiated a 7 year Extended "Platinum RV Service Contract" with Heritage Insurance Company having checked that institution's Best rating etc. When I got the above bad news,I had Cummins service people contact Heritage people to initiate the claim. After a week with no word from either Cummins/Heritage, I personally contacted Heritage; only to be told that my coverage had expired some 3 months previously. After some pretty basic discussion, it was established that Heritage was dating the coverage from the date of manufacturer's completion of the unit--not from the date of purchase of coverage. I won't bore you with details at this time, but I have consulted an attorney and we're proceeding from there. I'll keep you informed. Meanwhile those who have extended coverage contracts may want to take a careful look at the wording of the contract---maybe with the help of a professional. In another life (BR), I ran a national liability program for a national organization and thought I knew a little about insurance contracts.
This one was too cute for words.

(3) Plea to fellow CC owners. Increasingly this page has given way to smart mouthing and the expression of personal opinion; frequently at the expense of recognizing that there is "Expert Opinion" as recognized for example in our Court system; and there is personal opinion. The former is often broadly helpful in understanding issues; the latter rarely has significant value except as VENTILATION for the perpetrator. Today's page has been loaded with the latter type---i.e. ventilation. One CCer has ventilated about the quality of German products and the poor quality of US products---propositions that are simultaneously demonstrably both true and false.
Another writer takes exception thereto; and delivers a soliliquy on motherhood, apple pie and the American Way---all ventilation which no doubt made the author FEEL GOOD (apparently along with some others) but was nevertheless irrelevant to the issues of corporate irresponsibility and/or quality control--- US or Foreign.

In the main, one has to be long in years to be able to afford major indulgences such as a CC; and along with increasing age frequently comes garrulousness and opinionation---mostly of the ventilation variety.
Wouldn't it be wonderful if along with our increasing age, material freedom and veneration, came the wisdom to differentiate between Expert Opinion (which may be helpful) and Ventilation (which is only self indulgent hot air). Maybe we could even learn to keep such IMHO's to ourselves, as we're the only ones's they matter to anyway. Besides it sure would make it easier to read this page for information.

And before the super-patriots begin sounding off about whether I'm red or blue or something in between, I did my hitch in the South Pacific in World War II; and I really don't need anyone ventilating about how they feel about the flag---going to church etc. IF YOU'VE JUST GOT TO "EXPRESS YOURSELF", WRITE A "LETTER TO THE EDITOR". Given that ever fewer people read the newspapers, you'll impose on smaller numbers of people that way; and those of us who read this publication for information will not have to wade through nearly so much inanity. RHW- Intrigue 10861.

All best rog

Re: Dealer Service

Reply #22 –
Yahoo Message Number: 26503
Okay Folks,

Looks like I need to step in again, now in this subject, and remind some members to review the purpose of this forum. I invite you to carry on this discussion off-line with personal emails.
Always ask when posting, "How do my questions or comments help fellow members of the forum?"
Herb

Forum Moderator

Re: Dealer Service- (3) a personal plea to my fellow CC owners.

Reply #23 –
Yahoo Message Number: 26510
Rog, I have reached a point in my life when I refuse to let people use a forum or whatever to say or do things that I find repulsive without response. IMHO I am part of what might have been called the "silent majority" in the US, but I no longer need to fear repercussions to me, my wife, my children, or my job by those who trample on my rights or my beliefs. Sorry if the likes of Paul, and whoever else periodically need to vent have littered your email site and disturbed your peace and tranquility!

George Mayleben

P.S. I suspect this won't be posted, but again I will not refrain from responding.

Rogers Wright wrote:
 

Re: Dealer Service----notes on (1) problems with Cummins ISC 350 E

Reply #24 –
Yahoo Message Number: 26519
Rog,

Your type of comments have already shut down 75% of the experts on this site. Most of the true experts I know still montor this site but do not talk except by private email directly to the person asking. I hope you don't chase the rest away. We may not be experts but we try to help, Sorry if it does not live up to you standards, whatever they may be. By the way, I still enjoy going to the Lazy Days Crown Club, eating and drinking for free and listening to all the stories from people on the road, stop in some time. I don't work for them I just live nearby.

Bill G. 2005 Magna #6425

Fellow CC Owners:

Amongst the blatherings of Europhiles, Superpatriots, and those who attempt to prop up impoverished egos by bragging about their rv's/and or how much money they can foolishly spend, I've found some really knowledgeable, informed people attempting to provide help and information on this site. OH THAT ALL POSTINGS HEREON WERE OF THAT GENRE.

It is in the context of trying to be helpful that I post the following. (1) ISC 350-From my readings on this page, I learned that all things being equal, when an ISC 350 suddenly becomes difficult to start (after 47K essentially trouble free miles) it's probably a fuel pump problem. A call to the local Cummings shop Service Manager elicited a laconic comment,"Yeh they usually start having problems at that mileage." I subsequently discovered that the fuel pump was the least of my problems. The rest of my difficulties- --all of which had gone unnoticed--- stemmed from a sizeable crack in the exhaust manifold resulting in substantial heat discharge into the engine compartment. Admittedly I am not an experienced Truck driver (as some of the postees hereon),but I've some 200k miles of driving various diesel pushers; ANd I WAS UNAWARE OF ANY ANY INDICATIONS OF A HEATING PROBLEM. My rig is absent any of the exotic monitoring systems so frequently referenced here, which might have caught the problem earlier. However such factors as fuel-burn rate, temp reading, were unchanged, as was fan speeds etc. When asked about casuation Cummins people assured me it was due to "shock cooling of an overheated manifold".
This was not particularly enlightening nor persuasive when told to a very old airplane driver with about 5k hours in high performance, turbo-charged aircraft. In my subsequent research I found a) exhaust manifold cracking is not at all uncommon on ISC 350s (and some other engine models as well): and, as in my case, usually occurs between the 3rd and 4th cylinder. Nor is the ISC 350 the only Cummings engine prone to this mishap. It beggars belief that it is a chance occurance that these cracks usually occur between 3/4; and that it's all due to "shock cooling".

(2)Extended warrenty - Before my Intrigue went completely out of manufacturer' s warrenty, I negotiated a 7 year Extended "Platinum RV Service Contract" with Heritage Insurance Company having checked that institution' s Best rating etc. When I got the above bad news,I had Cummins service people contact Heritage people to initiate the claim. After a week with no word from either Cummins/Heritage, I personally contacted Heritage; only to be told that my coverage had expired some 3 months previously. After some pretty basic discussion, it was established that Heritage was dating the coverage from the date of manufacturer' s completion of the unit--not from the date of purchase of coverage. I won't bore you with details at this time, but I have consulted an attorney and we're proceeding from there. I'll keep you informed. Meanwhile those who have extended coverage contracts may want to take a careful look at the wording of the contract---maybe with the help of a professional. In another life (BR), I ran a national liability program for a national organization and thought I knew a little about insurance contracts.
This one was too cute for words.

(3) Plea to fellow CC owners. Increasingly this page has given way to smart mouthing and the expression of personal opinion; frequently at the expense of recognizing that there is "Expert Opinion" as recognized for example in our Court system; and there is personal opinion. The former is often broadly helpful in understanding issues; the latter rarely has significant value except as VENTILATION for the perpetrator. Today's page has been loaded with the latter type---i.e. ventilation. One CCer has ventilated about the quality of German products and the poor quality of US products---proposit ions that are simultaneously demonstrably both true and false.
Another writer takes exception thereto; and delivers a soliliquy on motherhood, apple pie and the American Way---all ventilation which no doubt made the author FEEL GOOD (apparently along with some others) but was nevertheless irrelevant to the issues of corporate irresponsibility and/or quality control--- US or Foreign.

In the main, one has to be long in years to be able to afford major indulgences such as a CC; and along with increasing age frequently comes garrulousness and opinionation- --mostly of the ventilation variety.
Wouldn't it be wonderful if along with our increasing age, material freedom and veneration, came the wisdom to differentiate between Expert Opinion (which may be helpful) and Ventilation (which is only self indulgent hot air). Maybe we could even learn to keep such IMHO's to ourselves, as we're the only ones's they matter to anyway. Besides it sure would make it easier to read this page for information.

And before the super-patriots begin sounding off about whether I'm red or blue or something in between, I did my hitch in the South Pacific in World War II; and I really don't need anyone ventilating about how they feel about the flag---going to church etc. IF YOU'VE JUST GOT TO "EXPRESS YOURSELF", WRITE A "LETTER TO THE EDITOR". Given that ever fewer people read the newspapers, you'll impose on smaller numbers of people that way; and those of us who read this publication for information will not have to wade through nearly so much inanity. RHW- Intrigue 10861.

All best rog