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Re: New Country Coach - Dream now a nightmare

Reply #50 –
Yahoo Message Number: 13646
Harvey, It would really help if you identified what was wrong and what the fix was. With luck I will be in the market for another coach next year and was considering a used Magna. As a result of your comments I now have concerns as to what to look for when shopping for a replacement coach.
 
Thanks.
 
David & Karen

Re: New Country Coach - Dream now a nightmare

Reply #51 –
Yahoo Message Number: 13648
Dave & Karen

My coach is a 97 model so I don't think you will be looking at any that old. Mine is built on a Gillig chassis to CC specs and had 265 75 22.5 tires that were rated at 5205# on the front axle. This made the front axle rating 10410#. The fix was to replace the tires with 275 70 22.5 tires that were rated at over 6000# and rerate the axle at 12000#. That gave me an additional 1590# NCC. The circumferance of the tires is almost the same so the speedometer readings didn't change.

Good luck in your search.

Harvey Magna #5377

New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #52 –
Yahoo Message Number: 13323
I am absolutely amazed at some of the posts that have suggested that you "work with the dealer" and to expect "issues" with any coach.

Here is how I look at it...........and I am FAR from an authority or expert, just stating an opinon. If you bought a coffee maker at Home depot and it didnt brew coffee, would you bring it back and let the clerk tell you to try tea for awhile and see if it (the machine) works in a few weeks? NO

If you ordered a burger from a restaurant and they brought you a chicken sandwich, should you accept it anyway? NO

If you ordered a RED CADILLAC and a BLUE CAVALIER showed up at the dealer, should you accept it? NO

If you custom-built a house and had plans for a slider to the deck, but the builder gave you a regular door, would you accept it? Heck No!

Then WHY IN THE WORLD, would you plop down over $300k for something, regardless of what it is, and it AINT WORKING, would you accept delivery on it and have the dealer tell you it will be fixed in "awhile"?

You need to have blinders on, or WANT blinders on, if you dont know of the history of shoddy workmanship that permeates this industry, regardless of the pricepoints of the product.......and if COUNTRY COACH touts itself as TOP OF LINE and produces a SUB PAR product, and people (customers) accept it...............then WHO IS THE FOOL in this scenario? Clue, it aint the dealers. As long as they can keep getting away with it, they will do it!!!!

Tell them to shove it sideways, up their you know what.........even with the slides IN, it may be a tight fit. ANd for all of us out there that CONDONE TAKING DELIVERY and working with the dealer in hopes of it getting taken care of later.........dont let us wake you up from the dream that you are now having!

And, you current CC owners, should be sticking up for this guy. If the reputation of CC is sullied, then your product devalues as well. HELP THIS GUY OUT....tell CC that the reputation of their product, and your "investment" is being jeopardized by poor QC and bad customer relations.

Wow, I sounded pissed! All this on a sunday morning too, BUT IF IT WAS MY MONEY, I WOULD BE WAGING A GIGANTIC PR CAMPAIGN AGAINST CC and Lazy on this deal............

John in boston

http://www.johndipietro

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #53 –
Yahoo Message Number: 13324
I am with you John, no body should have to put up with this kind of "pure I don't care what's like cause I'm not buying it" and it goes out the door to another unsuspecting sucker.
When we ordered our '99 Allure, we did not put a slide in it and the salesman kept telling us that we really should have the slide because of the resale value (true) but I told him that he was not going to drive it or hassle with the problems.
We have everything else in the coach that was available at the time and are very happy with it.

In reading all of the problems and hearing of them on the roadm my conclusion is that there are too many options added that are prone to giving problems. Some may be better options ( Hurricane and Hydra Hot heating) but agian they are the source of many problems. BTW ours has the old fashion propane furnace, worked great in 4 degree weather in North Carolina one Christmas whild the guy next to me with his Hurricane could not sleep because of the noise it produced and the lack of heat it gave out.

The '99 will be my last Coach unless sometning unforseen happens and right now my only problem is the electrolysis problem on the entry door.

As John said about the coffee maker, I also agree. We have a retai business and if we get a defective product in, it goes back to the supplier, and if we happen to sell a product with a defect and it come back, no questions asked.

The MH industry needs to operate that way also and we as consumers should demand the same kind of business dealings from them as we do from other retail (wholesale, Manufacturer) establishments. If some MH manufacturers go under-so be it- it happens all the time.
It all should come down to customer satisfaction and not how big the bottom line is going to be.

Sorry about the rant, but if my coach had had serious problems on delivery, I would not be driving it now.

On new purchases, tell the dealer that you want to go through the entire coach for as long as it will take. Maybe a test drive and then just sitting on the lot and trying everything and looking at everythiong very carefully. I know it is an overwhelming time when the new coach comes in but take your time and inspect it very carefully as long as it takes.

How many of you have really done this?

Egon

'99 Allure #30321
'02 Tahoe

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #54 –
Yahoo Message Number: 13326
This is not necessarily sufficient, either. When we took ownership of our 1999 Intrigue everything worked until after 2000 miles when all our vendor-supplied equipment like relays, etc and CC quality problems started occurring/appearing.
As well as assembly-line quality control improvements, I think CC also has to address shoddy quality from vendor-supplied components. Are they saving dollars by buying from low bidder, regardless of quality?

George Becker
gwb36@...
1999 Country Coach Intrigue
Cummins isc350
Coach #10700

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #55 –
Yahoo Message Number: 13330
Have you purchased a peace of electronics lately? If it fails, the retail discounter doesn't even want to talk to you, you have go to a warranty station. If you don't live in one of the major 20 cities in the US you have to ship it to the manufacturer, who sends you a new one and charges you for it. Then upon returning the original unit he may say it's your fault and now you owe for two. If you purchased the piece of equiptment out of state, to save a buck, you're really up the creek. Now you have to find a lawyer licensed to practice in that state. Now am talking about hidden flaws mostly or shipping damage. At least when you buy a coach it's not being delivered to your front door by a minimum wage delivery boy! So, why not try to work, with the dealer or the factory? Just make sure you don't accept a lemon yellow coach, when it was supposed to be sky blue, with 8 wheels, with tires of course. TWI 11731

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #56 –
Yahoo Message Number: 13331
You want to talk about propane founaces, mine would work until the temp got below 40 deg. then it would fail. New cards new sale switches, new thermo stats. * trips No heat.... The third new furnace new wiring new vent pipe and it finally worked, but no real reason why. The unit worked for ten years and has now worked another 10 for the peson I sold it two. The coach was six weeks out warranty when the problems started. TWI 1983 Airstream Limited travel trailer...

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #57 –
Yahoo Message Number: 13332
Regarding problems and picking up a new coach.
We're buying a new coach (05 Magna) and taking factory delivery next Wednesday. We are "supposed" to go to the dealership on Tuesday afternoon or early Wednesday morning BEFORE going to the factory to get the coach to take care of payments - which obviously means paying for the coach before we see it. The dealer (Guaranty RV in Junction City) certainly will not let us inspect the coach or go for a test drive before paying the money, so the advice to do these things before "accepting" the coach is good advice, but not possible.

I would appreciated then suggestions on exactly what to do when I'm supposed to pay for the coach first, then go and pick it up. Need advice now because leaving from Bend, Oregon to Junction City very soon.

Thanks.
Tom

05 Magna #6479 on order

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #58 –
Yahoo Message Number: 13333
Quote
see it. The dealer (Guaranty RV in Junction City) certainly will not let us inspect the coach or go for a test drive before paying the money, so the advice to do these things before "accepting" the coach is good advice, but not possible.
It is GREAT advice and it IS POSSIBLE if you stipulate this BEFORE making the deal. I did this in 2000 with Lazy Days and they had no problem with it. I inspected the coach and they worked on it ~48hrs correcting all problems BEFOFE I released any funds.
Again, you must negotiate this BEFORE signing or paying anything. Use a major credit card for a small deposit if necessary so that you can easily dispute this and get your money back if necessary. Let them know in no uncertain terms that funds will flow ONLY when these terms are met.
Tom Fisher
Dallas, TX

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #59 –
Yahoo Message Number: 13334
Tom: IMHO, you should politely tell the dealer that for that amount of money you would like to inspect and drive the coach. When you are satisfied, you will shell out the dough. It's not too much to ask, believe me. I don't thing people are taking numbers for half-million dollar coaches and standing in line, huh?
Dealers respect folks that are reasonable and respectful. Inspection and driving the new coach first is certainly not unreasonable.

Larry
Intrigue
10762

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #60 –
Yahoo Message Number: 13336
Tom,

Maybe you can avoid my mistakes. My main mistake was believing who I thought were the experts when they told me the slide could be easily fixed and don't worry about it. They told me it was just a minor adjustment. I believed them and signed the papers. Now I have a disaster. After our initial walk through and finding about ten things right off besides the slide, we were also told to just make a list and everything would be fixed or replaced. With everything other than the slide Lazydays was great. If I did not like the way something looked, they replaced it without any argument at all. We were impressed.

They originally told us we would probably be staying at Lazydays for about a week while our list was taken care of. If we found anything, just let them know. On our first walk through we only found 10 of the total 40 items on our list at the end. We were with our salesman, and tried to be diligent in finding problems, but found out later we missed many items that were visible. We just didn't see everything until we started staying in the coach while repairs were being done. Also some items didn't show up for a few days, like the A/c not draining right.  Anything I added to the list, Lazydays had not problem fixing or replacing.

Our service advisor did tell us our coach had a lot more repairs needed than normal. We were not thrilled about hearing this, but Lazydays was fixing everything we found up until the slide could not be fixed. I told Lazydays from the first day the slide turned out to be more than an adjustment, I would not have accepted the coach had the truth been known at the time the coach was shown to me. This is my argument now for a different coach. If I go through this again, I will not sign papers if I find anything mechanical, or anything I even remotely think could turn out to be a problem later, until after the item is fix properly. Even with this in mind items can still come up later, but at least obvious items are corrected. After seeing how Lazydays handled the cosmetic items, I really didn't have too much problem with the way they handled it other than being a little slow. I would again give them a list of the minor things with the understanding it is all fixed before I leave. On the present coach I told them I wanted everything fixed before leaving because I didn't want to have to come back.

They were ordering replacement items, and fixing everything and were almost done when the slide became the disaster.
I would not be comfortable with the way Guaranty has told you they do deliveries. I was shown my coach, and drove the coach for about ten miles before signing the papers, and look at my disaster.

Good Luck,

Gary Eagan

05 Allure (someday)

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #61 –
Yahoo Message Number: 13344
Tom

The dealer (Guaranty RV in Junction City) certainly will not let us inspect the coach or go for a test drive before paying the money,
I have purchased 2 coaches from Guaranty & unless they have changed I settled up with them after I had completed the test drive & PDI from the factory. It has been almost six years from my last purchase.

Terry

99 Magna 5703

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #62 –
Yahoo Message Number: 13346
C. Marshall, I do not know where you buy your electronics, but I
have not had any trouble with any of my purchases. I always asked about the return policy of defective or damaged merchandise and if I got the ho hum I do not buy there, but this has not happened. Here again, even if it is the big chain retailer get to know a person in the particular dept. so that you can have a good contact.
I buy a lot of electronic from computers to digital cameras, out of state and local establishments and have had no problems.

Egon

'99 Allure #30321
'02 Tahoe Z71

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #63 –
Yahoo Message Number: 13348
Tom,

There is no way that I would accept delivery and make the payment for a coach without seeing it or even driving it. As my earlier post, that what I did with the '99 Allure and will do it again and if the dealer will not agree to that arangement then he will not get my business. Folks, there is too much money involved in this to sign , pay and then go look at the merchandise. Tell CC what the situation is and tell them you will not accept the coach without looking at it or even driving it for a short distance. You should not have paid anything down so you could walk away from the deal.

Egon

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #64 –
Yahoo Message Number: 13349
IF YOU WANT TO PROTECT YOUR RIGHTS (AND YOUR POCKET) DO NOT SIGN ANY PAPERS (LOAN, ACCEPTANCE, ETC) OR PAY ANY MONEY UNTIL YOU HAVE DONE YOUR OWN PDI AND DRIVEABILITY TEST. iF THE DEALER DOES NOT WANT TO AGREE, WALK AWAY (WITH YOUR MONEY). WOULD YOU BUY A HOUSE WITHOUT AN INSPECTION??? NO DIFFERENCE HERE.

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #65 –
Yahoo Message Number: 13351
Thanks everyone for all the great advice.
I'll be calling CC and Guaranty tomorrow for an appointment to "inspect" our new Magna before the scheduled factory delivery and payment of funds.
If anyone is interested, I'll keep the group informed as to how this all goes and what MY experience is with factory delivery and shake down cruise (both good and bad) and I hope I'll be able to share good news rather than the doomsday stuff we've all been reading here.
Keep the advice coming until I hit the road for Junction City Tuesday AM.

Tom

05 Magna #6479 - ready for delivery!

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #66 –
Yahoo Message Number: 13354
I would like to ask a question, which slide are you having trouble with? In middle 2003 I noticed that Allure slides didn't fit flush anymore. They had a 2" 0r 3" piece of trim around the slide that covered the valley between the exterior wall and the slides exterior surface. Is this true of 2005 Allures? Plus the slides cages are now made smaller than before because of a newer more flexible but wider wiper seal. If this frame material is indeed missing, then yes, the slide could pull or recess into or inside the exterior wall surface. Other wise, how can, what you describe happen? Now on Intrigues Magnas and Affinities are slides do pull in and can be recessed below the surface by over compressing the D ring gaskets. My bed room slide was that way. It took me three minutes after I looked under the bed to fix the problem, the stop lock nut had come loose driving 2000 miles home from Oregon allowing the stop bolt to creep. Just some questions.
TWI 2004 Intrigue 11731

Re: : New Country Coach - Dream now a nightmare ABSOLUTE STUPIDITY!

Reply #67 –
Yahoo Message Number: 13357
C. Marshal,

The slide with the problem is the driver's side livingroom slide. The slides all go inside the hole in the wall, and are supposed to end up flush with the outside wall. The slides do not butt up against the outside wall like in a Monaco.
Gary

Re: : New Country Coach - Dream now a nightmare

Reply #68 –
Yahoo Message Number: 13365
Gary,

We have worked with Jack Fagan on our coach problems and he is very helpful, straight forward person and is in a position to make a real difference. Our 2004 Intrigue had some serious overheating problems with the Cat C13. We just got it back from the factory with all the updates and CC did everything they could do to resolve our issues.

Ron

2004 Intrigue 11849

New Country Coach - Dream now a nightmare AB...

Reply #69 –
Yahoo Message Number: 13381
Tom,

We picked up our 05 Magna at the factory in july. We purchased it from Lazy Days at a rally in Feb. but we did not sign the delivery papers and bank papers until after we drove the coach and stayed in it for one night. Tell the dealer to send the papers to the CC sales office and you will sign them after you inspect and drive the coach.
You will have a lot of things to correct but none of them should be major. We spend a lot of time at Lazy Days doing warranty work, thats the nature of the beast. And what else do we have to do. We are retired and besides it's fun to stay at Lazy days. Unless you are retired you don't have the time to own a motor coach. And if you are a Lazy Days customer you can hang out at their bar and cry on someone elses shoulder. You would be amased at the stories you hear when someone has a few drinks.
You will enjoy your new Magna, we do and sometimes it's a challenge.

Bill G. 2005 Magna #6425

Re: : New Country Coach - Dream now a nightmare AB...

Reply #70 –
Yahoo Message Number: 13385
Thank you Bill for the great note.
Tomorrow we dredge through snow measured in feet instead of inches (in our toad) to make our way to JC for factory delivery on Wednesday. CC has welcomed us to inspect our coach on Tuesday afternoon, then spend most if not all of Wednesday taking factory delivery, and then lastly - the trip of Guaranty to pay the bill. I'm confident in Carolyn Gsell at CC, Damon at Guaranty, and my history at Guaranty (3rd coach from them now) that all will go well. I'm also prepared to notice small items for repair. Just hoping for none of the biggies.
Thankfully I too now am retired and time at Camp CC will be an experience to say the least. And Mexican food at a local restaurant in Junction City is fantastic.

Tom

Re: : New Country Coach - Dream now a nightmare AB...

Reply #71 –
Yahoo Message Number: 13386
My goodness, Tom! I'm sitting in my coach in the central valley with 50 mph gusts, hard rain, etc. Are you really going to try to get over the Siskyous tomorrow? I'm thinking you won't make it all the away to JC - even if you're in Redding tonight. Its gonna be worse Tuesday before it gets better - maybe even Wednesday, based on the NOAA site. Might as well carry chains; you may need them.

Please be careful!

Carol

Re: : New Country Coach - Dream now a nightmare AB...

Reply #72 –
Yahoo Message Number: 13387
Hi Carol

Nope. Just driving the toad from Bend, Oregon over the Cascades to JC to pick up the new Magna. Will go on our shake down on the Oregon coast and will tackle the Siskiyou (Lord willing) just after the first of the year.
I've promised our new Magna it will never see snow. May need to take the coast route. Pray for us.
Tom

Re: : New Country Coach - Dream now a nightmare AB...

Reply #73 –
Yahoo Message Number: 13392
Hi Tom 

  I'm in Sisters, OR.  Yesterday (Monday) we had maybe two or three inches of snow in town.  By afternoon it was starting to turn into slush.  Main road through town open but not a lot of traffic.

      Not sure of condition over the pass to I 5 but know doubt you are checking with ODOT before starting.

      This morning the snow plows are out clearing local roads.

      Take care and safe travels.

David & Karen,  Intrigue 2000

Re: : New Country Coach - Dream now a nightmare AB...

Reply #74 –
Yahoo Message Number: 13393
Thanks guys. It's Tuesday, Dec 7 around 7:00 AM and we're hitting the road towards Eugene around 9.
Do you live in Sisters? We live in Sunriver and just sold some property in Sisters area.

Hope to see you sometime.

Tom and Pat

Picking up Magna #6479 tomorrow.