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Surge Guard Protection

Yahoo Message Number: 71786
Jim Martin,

It is with regret that you have taken the path to assume no responsibility for the failure of your unit. What was asked of me by kathy was is the unit currently working. I indicated I am not a mechanic or an electrician, but after the new Inverter was installed everything appears to be working. I do not know if there is a failure until one occurs as it did and the unit is suppose to protect the inverter. It did not.
The Rep from Xantrex was going to sell me the exact unit, your product, as the best choice to prevent this from happening. When he looked at what we had, he was amazed that the unit he was going to install was already in our RV.. His comment was this should never have happened.
Kathy took all the information I gave her in complete honesty to use as you see fit. Kathy indicated that she would send me a questionnaire to fill out before she sent the concern to upper management. I assume that must be you. It would appear that your company had already made the decsion that they have no responsibility.
With the way you have manipulated what I said and the lack of accountability on your part to assume any responsibility, you must be kidding to think I would have the unit removed and sent to you.
I do not want to take advantage of anyone, but I do feel companies such as yours should be responsible for the product they sell. Your current conclusion is not correct. I just wanted you to be accountable for your product, and wehatever happened in the unit failure would be corrected and never accure again.
I would like to know what you would have done in the same situation. I deserve a respomnse from you. I have had to spend right at 1000 dollars for a reconditioned inverter and the labor for installation. I will let you know after your response that I deserve, what action I will take.

Stan Canaris

Re: Surge Guard Protection

Reply #1 –
Yahoo Message Number: 71787
Stan,

Knowing what I know about the system in your coach, I don't see how your inverter was damaged by a failure of the surge guard. Components fail all the time, it is just one of those things. It would be interesting to see how the inverter failed from a electronics stand point. At this point and from the info you have given, I cannot fault the surge guard.

Don

'02 Intrigue #11427
'02 Intrigue #11427

Re: Surge Guard Protection

Reply #2 –
Yahoo Message Number: 71789
Stan, not that familiar with the different model numbers. Does the TRC's 34560 Surge Protector have any by-pass switch on it? Does it have a switch to eliminate waiting for the delay? My built in model does and if I would chose to use the circuit by-pass I accept all responsibility of damage because it basically removes the surge protector electronics from doing their job. Mine is a built-in with its own meter alongside the switches. Some of the older ones had a "key" switch mounted on them for the owner to go into by-pass. Just wondering?

Bill 'n Barb, Poconos of Pa, 1998 CC Prevost Xl 40' #30365

Re: Surge Guard Protection

Reply #3 –
Yahoo Message Number: 71797
My Affinity has a by pass key switch. I remember my first visit to the electric area, finding the built in surge protector turned off.
AL

oo affinity

Re: Surge Guard Protection

Reply #4 –
Yahoo Message Number: 71811
Bill,

I have a surge protector with the key by-pass switch. It only bypasses the over/under voltage protection but not the surge protection. They are two completely different problems. I am not saying that all are this way as I don't know but that is the way mine functions.

Don Seager

2004 Allure 31046

Stan, not that familiar with the different model numbers. Does the TRC's 34560 Surge Protector have any by-pass switch on it? Does it have a switch to eliminate waiting for the delay? My built in model does and if I would chose to use the circuit by-pass I accept all responsibility of damage because it basically removes the surge protector electronics from doing their job. Mine is a built-in with its own meter alongside the switches. Some of the older ones had a "key" switch mounted on them for the owner to go into by-pass. Just wondering?

Bill 'n Barb, Poconos of Pa, 1998 CC Prevost Xl 40' #30365

Quote from: Stan Canaris
Jim

Martin,

Quote
>

It is with regret that you have taken the path to
assume no responsibility for the failure of your unit. What was asked of me by kathy was is the unit currently working. I indicated I am not a mechanic or an electrician, but after the new Inverter was installed everything appears to be working. I do not know if there is a failure until one occurs as it did and the unit is suppose to protect the inverter. It did not.

Quote
The Rep from
Xantrex was going to sell me the exact unit, your product, as the best choice to prevent this from happening. When he looked at what we had, he was amazed that the unit he was going to install was already in our RV.. His comment was this should never have happened.

Quote
Kathy took all the information I gave
her in complete honesty to use as you see fit. Kathy indicated that she would send me a questionnaire to fill out before she sent the concern to upper management. I assume that must be you. It would appear that your company had already made the decsion that they have no responsibility.

Quote
With the
way you have manipulated what I said and the lack of accountability on your part to assume any responsibility, you must be kidding to think I would have the unit removed and sent to you.

Quote
I do not want to take advantage of
anyone, but I do feel companies such as yours should be responsible for the product they sell. Your current conclusion is not correct. I just wanted you to be accountable for your product, and wehatever happened in the unit failure would be corrected and never accure again.

Quote
I would like to know what
you would have done in the same situation. I deserve a respomnse from you I have had to spend right at 1000 dollars for a reconditioned inverter and the labor for installation. I will let you know after your response that I deserve, what action I will take.

Quote
>

Stan Canaris

Re: Surge Guard Protection

Reply #5 –
Yahoo Message Number: 71816
Stan,

Is your SurgeGard burned up inside? Does it smell burned? I can tell you from personal experience that this brand are indeed garbage. devices, but when mine went, it at least smelled distinctly burned. When I disassembled it with a big hammer, I found all kinds of melted wires etc., inside. You should see what is in there.

Rich 2002 Magna

Re: Surge Guard Protection

Reply #6 –
Yahoo Message Number: 71817
Bill, Don

Thank You for your response. I do not know what I have, but I will go into a RV shop and have it explained to me. I will find out about the by-pass switch and the delay mechanism you are talking about.

Stan

Re: Surge Guard Protection

Reply #7 –
Yahoo Message Number: 71845

Rich

The function and operation of a surge protection device is to self destruct in the event of a large surge. It shuts off on the over/under voltage, incorrect wiring and such misc events, but it sacrifices itself to a surge to prevent it passing through. The effectiveness of the protection is a function of it's joules rating.

Dave

aka Billy Byte (trusty hound)
2000 Allure #30443

Re: Surge Guard Protection

Reply #8 –
Yahoo Message Number: 71850
Great post! Your wording is true and to the point. What a shame it has to get to this! Working on Diesels and generators in my other life I too had voltage regulators go bad and run voltages the over 600 volts then a fuse would blow! Dealing with an unhappy enduser was the tough part, His loads burned up and like a 911 swithboard try telling a police chief! Lucky for the newer gensets Cat sells they have protection for under over voltage. Please keep us posted, I feel your pain, sounds like the battle has just begun! I would seek pro advice, Also I agree dont sent them the unit for their Insp. Towing a Saturn years ago I had a wheel bearing lock up and a car fire started but lucky for me a motorest waved me to the side of the road and a fire truck shoued up and put out the fire. The Repairs were several thousand dollars and I sent the bearing to GM and they said it was not their fault! The body shop also said it was a bearing faulure and not a stuck brake caliper! Did not have a brake system back then. Best of luck! Ken 99 Allure 30356