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Tech' excellent work

Yahoo Message Number: 6902
Unfortunately I doubt that not enough of the Good FeedBack gets back to CC management, mostly Bad Sutff. I had several Good Experiences at this year's Eugene Rally. One was with Doug Rutherford. I came to him at 4:00 pm on the last day of the rally about a defective couch drawer slide in our Intrigue. He said that I needed to talk to the furniture Rep, but he just left. So I got in line at the parts trailer to buy new slide myself. Shortly, Doug shows up with the furniture rep in tow and told him he needed to talk to me. The rep said they would send me a replacement slide at no charge. I was impressed, because Doug went out of his way to retrieve the rep, after I had accepted the fact that I was too late to get anything done about my problem. Now that is Customer Service above the call of duty.
The other situaiton has to do with Ed, a production line manager. We had an enjoyable dinner with Ed and his daughter on Tuesday night. At Wednesday nights's dinner, my wife was talking to Ed about our desire to get a forward passenger window awning installed on our coach, but the service shop was too busy to do it. Ed volunteered his prodction crew on Wednesday to install the awning. Unfortunatley CC did not have all the parts to get the job done. I was impressed with Ed voluteering his crew's services to satisfy a customer's needs. I personally total Mr. Lee and Jim, the president about both situations. I hope that the "Good Job Done" got back to those two employees... They need to know they are appreciated..
Lee in Portland, '01 Intrigue #11219

"Thomas Sims" tsims@...> wrote: