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Next Chapter in RV failure

Yahoo Message Number: 97221
I wrote back in July about my transmission and engine separating and leaving me stranded on I 25 south of Santa Fe. Coach was dead... Now after 6 weeks the service contract company has refused my claim for repairs totally. The transmission would have to be replaced.. (bill of around $19,000) They claim that some bolts that hold the tranny to the engine worked loose and fell out which in turn stressed the remaining bolts which broke the bell housing and the two parts separated. They say that is not a mechanical failure, so it is not covered. The engine and transmission have never been removed or separated since the coach was built. It is a 2005 CC 36' allure. (65,000 miles) This was our first and maybe our last venture into the RV world. Very disappointed with Easy Care. Is there a good after market company that will honor their contract?

Paul And Peggy Ober
Ober Enterprises

301-694-5417/ 1-800-523-9140

Better Health Through Better Choices
www.shaklee.net/wellnessetc
2005 CC Allure # 31214

Re: Next Chapter in RV failure

Reply #1 –
Yahoo Message Number: 97222
omg!!! Well, I know how you feel. We have just gotten our coach back, after being with Rush Truck Center in Buda, Tx. for the past 90 DAYS!!! At first, it looked like the after market warranty, Phoenix America, was saying that they were not going to pay the claim because Rush Truck Center had not gotten pre authorization.
Now, the truth comes out!! When I talked to the legal department at Phoenix American, they tell me that yes, they DID get authorization to try the fix, but because the Phoenix company did not physically SEE the failure ( coach got fixed!), now they won't honor it. Tried to get it to act up again , by putting wires back in their original positions, but could not make it malfunction for their inspector. Soooooo. We paid the bill. It ended up that Rush was not the problem, but Phoenix American was. I too, am almost done with this much fun. The Warranty companies are going to run people out of owning coaches. Kay Neubauer and our Inspire

Re: Next Chapter in RV failure

Reply #2 –
Yahoo Message Number: 97224
My husband did just sit down and read the "fine print" of the contract, and there does appear to be an "arbitration" that you can shcedule.
We will be gone for a couple of days, but when I get back next week, will see what this entails and let you know. Kay Neubauer

Re: Next Chapter in RV failure

Reply #3 –
Yahoo Message Number: 97225
Thanks for the moral support. We need all we can get

Paul


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Re: Next Chapter in RV failure

Reply #4 –
Yahoo Message Number: 97230
We had XtraRide extended warranty on our Affinity for the first three years we had the coach starting in 2009. We could not be happier with the way they handled our account. We had lots! of repairs including needing a rebuilt transmission. No problem. ExtraRide paid everything no haggling no hassles. The only reason we did not extend our coverage is that our motorhome was just over 100,000 miles and they cannot write a policy for a motorhome with that many miles.

By the way. We had a rebuilt Allision six speed transmission put in and the cost was 7,000 not 18,000. Shop around. We got our transmission from a place in San Bernardino CA who only does Allison transmissions.

Re: Next Chapter in RV failure

Reply #5 –
Yahoo Message Number: 97232
Kay;

As I mentioned jun an earlier message, you should definitely consider legal action. That is the only thing these warranty companies respond to when they arbitrarily decide not to cover a repair. I had good luck threatening a law suit against US Warranty over my radiator failure at 30k miles when they said it was a manufacturing defect and accidentally put in writing that " they had talked to mechanics who said the radiators sometimes failed before the coach got off the showroom floor"?. My counter was, "then, why did mine go 30k miles if it had said "manufacturing defect.

In summary, talk to your lawyer!

Dave Glen

'06 magna 6591

Re: Next Chapter in RV failure

Reply #6 –
Yahoo Message Number: 97234
I suggest all of you contact a good law firm before just accepting the insurance company's decision. A lot of these companies will reject the large claims using any reason they can make up because most people won't fight them hard enough. Being pressured by an aggressive legal firm will often make them settle for a reasonable amount. It would be expensive for them to fight it in court and still lose.

Gene Merryman
2006 Intrigue

Re: Next Chapter in RV failure

Reply #8 –
Yahoo Message Number: 97236
I agree Dave. We must take a little "break" from the emotional rollercoaster this has put us on, and will come out swinging.
I am tired of being taken advantage of. Kay

Re: Next Chapter in RV failure

Reply #11 –
Yahoo Message Number: 97239
I would certainly encourage at least making a call to a local lawyer familiar with consumer law.
Many states including Washington have pretty good condumer protection laws that can impose pretty harsh penalties against ins companies that wrongfully deny coverage. Ive fought a few of those and the threat of the penalties can sometimes make them "see the light".
Good luck.

Re: Next Chapter in RV failure

Reply #12 –
Yahoo Message Number: 97240
Just wanted to "second the motion" for XtraRide! They are the BEST in my opinion. We will renew as soon as our five years are up!

D Jean
CC 81072

Re: Next Chapter in RV failure

Reply #13 –
Yahoo Message Number: 97251
Do any of these groups or forums that we all belong to have any kind of legal services, recommendations or list of attorneys to assist with these warranty issues? I am referring to Good Sam Club, FMCA, IRV2, or the Country Coach group. Again, being brand new to this world of RVs, I am wandering around asking my wife questions that she doesn't know about either.

Thanks for any help anyone can offer. I will seek info from a local lawyer after the holiday. ( I am in Tucson, AZ if that makes a difference)

Paul And Peggy Ober
2005 CC Allure # 31214

301-694-5417/ 1-800-523-9140

Re: Next Chapter in RV failure

Reply #14 –
Yahoo Message Number: 97256
Good Sam has the action line. Not a legal service but more of a mediator, with large audience to observe the result, so businesses have a tendancy to be much more "flexible" once they contact them.