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electrolysis

Yahoo Message Number: 10218
I haven't actually noticed any signs of electrolysis on my 2002 Intrigue yet as many have, but I'm curious if anyone knows what Country Coach has done about the problem if a coach is out of warranty (as is ours) but it is clearly a design fault.

County Coach hasn't been as kind to us as it appears to have been to many in this group, to handle things since our warranty expired. They haven't even stood behind work they did when a 90 period has passed. I'm not happy about that and wonder what will happen if the dreaded electrolysis conditions shows up.

Any advice or comments?
Tom

2002 Intrigue 36'

Planning to go full time staring in January.

Re: electrolysis

Reply #1 –
Yahoo Message Number: 10239
Hello all,

I have a '99 Allure with the electrolysis problem on the door. CC has paid for repainting the door 2 times. The last time, Summer of '03, CC said that they would not pay for any more work on the door. Now, correct me if I am wrong, but has'nt electrolysis been a problem with motorhomes before? Now why in the h___ has CC been using aluminium on their "World's greatest Motorhomes"? Now the problem has come back after only about 10 months and I am not happy at all.

To be honest, I will not recommend a CC motorhome if my door is not fixed. I did not cause the problem and I should not have to fix it.
I have read where CC has replaced the door but this has never been offered to me.

As to CC taking better care of some owners, I firmly believe that this has to do with how many coaches were bought by them. I also know now why some of these people get new coaches every few years - do not know how they afford it - but that way any major problems that CC will not take care of goes to the second buyer.

Sorry for the rambling, but needed to vent. Will keep you posted.
Maybe Damon has some good advice.
Egon

Quote from: Thomas Sims
I haven't actually noticed any signs of electrolysis on my 2002

Intrigue yet

Quote
as many have, but I'm curious if anyone knows what Country Coach

has done

Quote
about the problem if a coach is out of warranty (as is ours) but

it is

Quote
clearly a design fault.

County Coach hasn't been as kind to us as it appears to have been

to many in

Quote
this group, to handle things since our warranty expired. They

haven't even

Quote
stood behind work they did when a 90 period has passed. I'm not

happy about

Quote
that and wonder what will happen if the dreaded electrolysis

conditions

Re: electrolysis

Reply #2 –
Yahoo Message Number: 10241
This door problem is not so much that the skin is aluminum, it is that door frame is not water tight. If you open the door and look at the top inside frame you will see screws that are not sealed in any way, if you look at the corner of the frame you will also see that they are not sealed. Water gets past that wonderful rubber door gasket that also is the cause of wind noise sets on top of the inside door frame and keeps the wood panel behind the door skin wet all the time. I took the bottom of the door apart and let it dry then I sealed all these points and the outsides edges of the skin and frame it has been good since 1997.
As long as the public keep paying these outrages prices for a product that only has a one year warranty they will keep on building them just the way they are. I know people would not buy a car with such a warranty, but its OK to plop down 500k for a coach with a one year warranty. Just like we are paying over $2.00 for fuel with out protest. WE ARE SHEEP.
Mac 96 Allure #30032

Re: electrolysis

Reply #3 –
Yahoo Message Number: 10244
Yes we are sheep. But how DO we make a formidable protest and really accomplish something? What actual steps do we take?
Have you heard about the plan of boycotting just ONE fuel company - ie Texaco? Buy your fuel when you need it, but NEVER buy from Texaco. If the entire nation would boycott Texaco then Texaco might get the idea to lower their price - and there you go.
Would this work? Would this work with CC and get a decent warranty and/or service. Should we all go to Monaco - or would that open up just another can of worms?
I realize this not the topic for a forum but maybe we should discuss it just a little. Goodness knows I've had my problems with CC and neither Doug nor Lee Sherwood have really helped much. But frankly, at this point I'd rather stay with CC than go with my local builder (Beaver) or anyone else I can thing of and afford right now. Marathon? Like ours, they are a home on wheels, and they too can have their share of problems.

Any thoughts anyone?
Tom

2002 Intrigue 36'

About to go full time.

Re: electrolysis

Reply #4 –
Yahoo Message Number: 10246
Just for curosity, if one could afford a $500K landlocked house, how many years of warranty should one expect to get on it????..hmmmm.

Ray and Rue

Quote from: Mac Wafford\[br\
]
This door problem is not so much that the skin is aluminum, it is
that door frame is not water tight. If you open the door and look at the top inside frame you will see screws that are not sealed in any way, if you look at the corner of the frame you will also see that they are not sealed. Water gets past that wonderful rubber door gasket that also is the cause of wind noise sets on top of the inside door frame and keeps the wood panel behind the door skin wet all the time. I took the bottom of the door apart and let it dry then I sealed all these points and the outsides edges of the skin and frame it has been good since 1997.

Quote
As long as the public keep paying these outrages prices for a
product that only has a one year warranty they will keep on building them just the way they are. I know people would not buy a car with such a warranty, but its OK to plop down 500k for a coach with a one year warranty. Just like we are paying over $2.00 for fuel with out protest. WE ARE SHEEP.

Quote
Mac 96 Allure #30032

cctravelingman wrote:

Hello all,

I have a '99 Allure with the electrolysis problem on the door. CC > has paid for repainting the door 2 times. The last time, Summer > of '03, CC said that they would not pay for any more work on the > door. Now, correct me if I am wrong, but has'nt electrolysis been

a

Quote
problem with motorhomes before? Now why in the h___ has CC been > using aluminium on their "World's greatest Motorhomes"? Now the > problem has come back after only about 10 months and I am not happy > at all.

To be honest, I will not recommend a CC motorhome if my door is

not

Quote
fixed. I did not cause the problem and I should not have to fix it.
I have read where CC has replaced the door but this has never been > offered to me.

As to CC taking better care of some owners, I firmly believe that > this has to do with how many coaches were bought by them. I also > know now why some of these people get new coaches every few years - > do not know how they afford it - but that way any major problems > that CC will not take care of goes to the second buyer.

Sorry for the rambling, but needed to vent. Will keep you posted.
Maybe Damon has some good advice.

Egon

[quote author=Thomas Sims"

> I haven't actually noticed any signs of electrolysis on my 2002 > Intrigue yet

> as many have, but I'm curious if anyone knows what Country Coach > has done

> about the problem if a coach is out of warranty (as is ours) but > it is

> clearly a design fault.
>

> County Coach hasn't been as kind to us as it appears to have been > to many in

> this group, to handle things since our warranty expired. They > haven't even

> stood behind work they did when a 90 period has passed. I'm not > happy about

> that and wonder what will happen if the dreaded electrolysis > conditions
> shows up.
>

> Any advice or comments?
>
> Tom

> 2002 Intrigue 36'

> Planning to go full time staring in January.

To visit your group on the web, go to: >
">Country-Coach-Owners-unsubscribe@yahoogroups.com >

Re: electrolysis

Reply #5 –
Yahoo Message Number: 10249
Egon,

I agree with you. This problem with the doors has been occurring for way too long and CC should have already solved it! If it is cheaper to replace the doors than correct the problem, then CC should not balk at making it right.
JMHO
Steve

Intrigue #10673

Quote from: cctravelingman

Re: electrolysis

Reply #6 –
Yahoo Message Number: 10250
Not that I think people should expect repairs after the warranty they agreed to has expired, but in answer to the question, for a land-based new home one would expect the 10 year HOW warranty required (I believe) on all new construction regardless of the cost.

Dave

'98 Allure #30187 (with a tiny bit of electrolysis)

Quote from: ragarue

Re: electrolysis

Reply #7 –
Yahoo Message Number: 10252
If we have an issue that we think should be addressed we take photos and then send in a letter to CCI with the photos and/or parts. I always call first to get the proper persons name on the letter and i send it registered with a return receipt. We also send any receipts we have for the repair. If you are at a rally they will do almost anything especially if you advise them ahead of time that you have a problem. We have been told to come in early once to have a repair done.

Another way to handle out of warranty problems is to go to a dealer that has CC reps in their shop, like Lazy Days, Jim Martin will access you problem and give you a decision on the spot. We have a 2001 Magna and they just fixed an item under warranty, but they call it good will. It's important to build a relationship with a dealer's shop to get this kind of service. If you are a one shot customer and you expect them to drop everything and do your work you are mistaken. It's also important to go to rallies. You build relationships with the factory people and thats important also. the better they know you the more you get done.

Bill G. 2001 Magna #5998

Re: electrolysis

Reply #8 –
Yahoo Message Number: 10256
When people bitch about oil price I usually ask one question which they never answer. If it were your oil would you sell it cheaper then anyone else. The only oil that the oil companies have control over is the oil in the US and some other areas they lease. If it were your oil in the US would you keep the price down so some one would love you. I worked for an Oil company for 35 years and some of my retirement is based on oil stocks. Oil is cheaper then water! We should be more worried about the fact that we only have half the refineries we had 20 years ago. Half of what we import is now refined product and Canada sells us more oil then most middle east countries.

Bill G. 2001 Magna #5998

Re: electrolysis

Reply #9 –
Yahoo Message Number: 10257
Dave,

You get a ten year warranty on a house but they do not repaint your door every few years under that warranty. In fact the warranty does not cover repainting at all. I don't think the car companies do either. Not all of us have this door problem, so I'm not convinced it is electrolysis. Why not take the coach to a CCI rally and talk with Bob Lee or Jim Howard?

Bill G. 2001 Magna #5998

Re: electrolysis

Reply #10 –
Yahoo Message Number: 10258
Well if every 500k house in a new subdivision had the same problems over and over you can bet that that something would change. Contractors would not be hired again or that product would not be used again, and all those houses would be fixed right . Don't forgive CC for being lazy so easy.

Re: electrolysis

Reply #11 –
Yahoo Message Number: 10275
Bill -

You misunderstood my response. I think CC goes above and beyond with customer support. The question was simply how long a new home warranty was - and I answered 10 years. I would never expect CC to fix the electrolysis on my door - why would I since the MH is 6 years old and way beyond the original warranty. I expect what I pay for - nothing more - and I believe CC has provided that.

Point in fact, the electrolysis on my door is limited to a total of less than one square inch and I never even noticed it. Should it get worse I will simply strip, repair the door with Bondo, and repaint.

There was one person on this board who sais they had had their door painted a number of times by CC. Now if this occurred while under warranty I believe that is a different situation.

Dave

'98 Allure #30187

Re: electrolysis

Reply #12 –
Yahoo Message Number: 10286
Bill,

You have pretty much identified the problem for CC owners who do not have the time to spend "cultivating relationships." with individuals in an organization that does not value it's customers highly enough to treat them fairly in the first place. CC has decided to play favorites with some at the expense of others, other's who cannot go to every rally and "cultivate a relationship." Why do you think that business should be conducted this way? Isn't this the reason that the US auto industry almost went down the tubes, build a crappy product and provide crappy support and the foreign auto manufacturers were eating their lunch til they woke up. CC is not the only culprit in the RV industry, I've met many folks picking up their coach at Lazy Days who had to spend two or more weeks waiting for the QC defects to be fixed before they could drive their coach out of the dealership. Little did these people know that this was just the beginning of their long sad saga with shoddy workmanship and that they had just bought themselves a peck of trouble. No, there is no excuse for allowing units to leave the factory with so many quality defects and then expect the customer to spend a good portion of his life "cultivating relationships" in order to get the serviceable unit he expected to have when he spent the amount of money required to drive a CC off the lot.

This issue might be summed up this way:
Electrolysis problems, wiring problems, creepy window seal problems, dust storm problems (fan controllers that don't control fan speed), delamination problems, engine smoking problems, Charge Air Coolers that leak, slideouts that leak, bay doors that leak, fiberglass cracks...etc.,

This is a RICO wreck just waiting to happen.

Re: electrolysis

Reply #13 –
Yahoo Message Number: 10294
Question: How do other manufacturers of similarly price motorhomes (ie Monaco) stack up in this regard to CC? Are they better, worse, or about the same.

Goodness knows I've had more than my fair share of problems. But would it be worse if I had a Executive from Monaco instead???

Tom

2002 Intrigue 36'

Re: electrolysis

Reply #14 –
Yahoo Message Number: 10295
Travman,

One of the problems with this industry is that it is not the auto inductry but everyone who buys an RV thinks it is. They spend $500,000 for a coach and think its a car. They never read the manuals, never go to a rally, and try to get an oil change and lube for $29 at a cheap garage. They never want to go to a dealer to get work done because the dealer charges to much, but for warranty work they think the dealer should do back flips. Building relationships and going to rallies is a fact of life, that's where you learn that this is not your father's diesel and motor coaches are big pile of conponents which CCI puts together although sometimes not very well. Unlike cars CCI does not make most of what is in a coach. We demand more and more and they try to find someone who makes it.

When Ford Explorer had the big tire problem several years ago, most of the issues were poor maintenance. My next door neighbor has a 45 foot Newel and every few months he goes to the local tire dealer and tells him to put air in his tires. They take the tires to 120 pounds. Is that Newel's fault that my neighbor has never weighed the coach or read the tire manuals. He never goes to rallies either but he still complains to me aboout the coach. They are not rally people.

Sorry if I rambled on but for 35 years I took care of about 1000 gas stations and I never solved a major problem without going face to face with the people involved. Using to phone is not the way it works, at times you need to face the people in person to get something done. It is easy to say no on the phone.

Bill G. 2001 Magna #5998

Re: electrolysis

Reply #16 –
Yahoo Message Number: 10297
Bill,

You have pretty much identified the problem for CC owners who do not have the time to spend "cultivating relationships." with individuals in an organization that does not value it's customers highly enough to treat them fairly in the first place. CC has decided to play favorites with some at the expense of others, other's who cannot go to every rally and "cultivate a relationship." Why do you think that business should be conducted this way? Isn't this the reason that the US auto industry almost went down the tubes, build a crappy product and provide crappy support and the foreign auto manufacturers were eating their lunch til they woke up. CC is not the only culprit in the RV industry, I've met many folks picking up their coach at Lazy Days who had to spend two or more weeks waiting for the QC defects to be fixed before they could drive their coach out of the dealership. Little did these people know that this was just the beginning of their long sad saga with shoddy workmanship and that they had just bought themselves a peck of trouble. No, there is no excuse for allowing units to leave the factory with so many quality defects and then expect the customer to spend a good portion of his life "cultivating relationships" in order to get the serviceable unit he expected to have when he spent the amount of money required to drive a CC off the lot.

This issue might be summed up this way:
Electrolysis problems, wiring problems, creepy window seal problems, dust storm problems (fan controllers that don't control fan speed), delamination problems, engine smoking problems, Charge Air Coolers that leak, slideouts that leak, bay doors that leak, fiberglass cracks...etc.,

This is a RICO wreck just waiting to happen.

Re: electrolysis

Reply #17 –
Yahoo Message Number: 10366
Well said Travelman ... I concur with what you wrote even though I have been one of the lucky ones with few problems with my CC Allure. If CC is really the best coach built, why doesn't CC back the coaches with a 3 year warranty (like Newmar or Foretravel)?
I believe the best way for us to get a voice with Country Coach, is to make this forum the "official" club/orgn./forum that represents all Country Coach owners and that Country Coach recognize it as such. I propose this recommendation at the Tucson rally earlier this year but I didn't get much reaction to what I suggested. What do others think?

Rick Barnette,

Fulltiming in a 2004, 36' Allure

Re: electrolysis

Reply #18 –
Yahoo Message Number: 10367
From: surfsidebarney@...>

Quote
Well said Travelman ... I concur with what you wrote even though I have

been

Quote
one of the lucky ones with few problems with my CC Allure. If CC is

really

Quote
the best coach built, why doesn't CC back the coaches with a 3 year

warranty

Quote
(like Newmar or Foretravel)? (snip)
If the length of a warranty indicated quality, Kia and Hyundai would be the best.

*NOT!*

Dick (& Geri) Campagna
'98 36' Intrigue #10571
Mfd: 11/97