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Complaints

Yahoo Message Number: 11016
I'm probably going to step on some people's toes, but here goes.

There seems to be a rash of complaints lately, particularly in connection with a comparison of CC to Newmar. It makes me wonder if it isn't a put-up job by Newmar. Assuming it isn't, I have to ask if the complainers have gone up the line at CC for help. After three CC's I have found Doug Rutherford to be emminently fair---will even go the extra mile. Maybe it's the way I approach him----not demanding, but asking. Maybe it's because I try to go to at least one CCI rally a year to keep in contact with the service people. Don't misunderstand me, I have had my share of problems, especially with one coach I no longer own and with which the present owner is very happy. The fact remains, however, I keep coming back to CC because I believe their quality and their service after the sale to be the best in the industry.

I suggest the " bitching " be held in check unless all avenues of relief have been exhausted. Unwarranted or exaggerated complaints will only serve to drive people away from CC, and that hurts all of us.

Walt Rothermel
03Allure30811