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Tucson Rally

Yahoo Message Number: 861
Anyone from the Sacramento, CA area attending the Jan.
15th rally at Beaudry RV Park?

We're from Roseville.

Jeanne and Ed Schatzman

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Tucson Rally

Reply #1 –
Yahoo Message Number: 987
Hi: We just got back from the Snowbird Rally at Tucson. It was really nice. There were around 190 coaches. We met a lot of nice people. The facilities were great. The Beaudry Resort is only 1 year old and is really nice with gravel park site and concrete pad for the tow car. Looked at all the new coaches. The prices are out of sight. Don't think they will ever quit going up.

Bob & Judy

Re: Tucson Rally

Reply #2 –
Yahoo Message Number: 8741
If anyone attending the Tucson Rally is interested in a great place to live in Florida look for a 2001 Magna with a Lake Ashton sign in the window. We are a new resident of Lake Ashton and we have a 5000 SF house with a 2000SF garage for the coach. This is a gated community with 81 motorcoach houses. We have info and a cd disk of the community with us for those interested.

Bill g. 2001 magna #5998

Tucson Rally

Reply #3 –
Yahoo Message Number: 37200
As First Timer Rally folks maybe we don't really have much to offer on feedback on this Tucson gig, but would like to comment on a few items anyway:

Check in was very smooth, shuttling to our site quick, welcoming cocktails and meals were spot on.

I do believe CC was overwhelmed by the sheer number of coaches there, 400 +. However, the maintenance crews did what I consider an astonishing job of getting around and patiently addressing my concerns. Eric was the CC rep who helped me with my few issues and he was beat to death by day four, but smiled and listened to all our questions, then fixed them. And with few exceptions, I was always met with a smile and greeting regardless of the time of day by all CC personnel and volunteers. Even the CC AV guy (Jim?) with no voice left spent as much time with us as we needed to understand our system. Very well done in extreme conditions.

My only complaint, if it can be termed that, are the sign up sheets for the vendors. I signed up for six vendors to discuss how some things worked or small issues they could answer. After the fourth day and not one showed up I went up to the CC maintenance coach and asked when I could expect anyone. Seems they all went home. I completely understand because of the numbers of coaches there if they couldn't get to everyone, but I felt completely blown off by Carefree, Fleetguard, etc. by not even the courtesy of a phone call (on my cell of course) to say they were out of steam, had to go, whatever. I was just left hanging. Left a very bad taste in my mouth for these folks. Maybe this is the way it works, but it was not my expectation . . .

Once again, I was so impressed with the attitude and time CC people spent with my silly questions and concerns, thank you. Just exceptional. A positve corporate culture lives and breathes at CC.

Lon '06 Inspire 51800

Re: Tucson Rally

Reply #4 –
Yahoo Message Number: 37205
Ditto on everything you have said Lon. My work was done super fast and all of my first timer questions were answered promptly and correctly. My only complaint is with Carefree of Colorado. I signed up at the vendor Q&A for a simple inspection of my hold down straps that would not retract. After three days I called Ken Morris at 303-475-9081. He said he would be over that afternoon. I have not seen him yet. I also called their Colorado office and the "lady" that answered could not have cared less and told me to call Morris, but she would not give me his number. I got it from CC. Needless to say, any future purchases will not include Carefree of Colorado.
Dale installed my Silverleaf at night. Now that's dedication.

Jay and Julia

2006 Inspire 51558
2004 Honda Pilot

Re: Tucson Rally

Reply #5 –
Yahoo Message Number: 37207
Hi Jay and Julia,

Sorry to hear you had a problem with Carefree. We have had nothing but great dealings with Ken Morris. He is probably one of the easiest people to deal with concerning awning problems. There must be something else going on. Don't give up . Give him a call next week and we are sure he will take care of you.
John and Merilee Flynn
05 Allure 31143

Re: Tucson Rally

Reply #7 –
Yahoo Message Number: 37209
Too late. We are in Chula Vista, CA now.

Jay and Julia

2006 Inspire 51558
2004 Honda Pilot

Tucson Rally

Reply #8 –
Yahoo Message Number: 37227
This message is being sent for my spouse: The rally had some ups and some downs. Beaudry RV Park is an excellent facility and it was really nice to attend a rally where there were water, 50-amp service and sewer. We also enjoyed the breakfasts, evening meals and entertainment.
Although the Country Coach service was oversubscribed, we did have a technician, Travis, come to our coach the final day and fix the two items that had been on our list of three. In addition, he provided a means to document the other issue and have it repaired on our next trip to the factory.
What was really disappointing, however, were the vendors. We signed up for four vendors and only one showed, Ken Morris of Carefree of Colorado. Our motor was frozen up on the door awning and he left a motor and end cap, which will have to be installed at a service center, of course, but at least he came. I certainly can't say the same for HWH, Agua-Hot or the company that installs the multiplex switching system. Even though we signed up early, provided our coach number, site number and a cell phone number, none of these three had the courtesy neither to come by nor to call us. One of us was stuck in the coach Tuesday, Wednesday and Thursday waiting for them. Obviously, that was a waste of time.
When I called each company's home office, I was informed that HWH left on Wednesday of the rally. Apparently they serviced the pre-rally and left for greener pastures at the FMCA rally in California. Agua-Hot, which has always provided service on the diesel furnaces, had no idea why a technician had not come by. I did receive a call today from them saying that they were blaming Country Coach (Chris Snyder in particular) for not doing this service. And I never got a phone number to connect with the company that does the multiplex system.
Anyway, these three vendors really should consider why they come to rallies and try to figure out whom their customers really are. They certainly forgot it at this rally.

Shirley OBrien for:
Jim OBrien

'06 Allure #31290

Tucson Rally

Reply #9 –
Yahoo Message Number: 37229
Just wanted to say that we enjoyed the Tuscon Rally. It was nice to meet some of you folks on this forum
I have one real problem though with the Baudry organization. I found that I was in need of a gallon of coolant while I was there. CC had run out of it so I went to the parts department at Baudry to get one. They charged me $38.00 for one gallon of coolant. Needless to say I was shocked. I asked the parts man if that was the correct price, He said that it was the price "they" charged. That seems to me to be outrageous. In fact, I believe that if that is the kind of price they charge their customers, I fear that buying a coach from them would result in many expensive service charges in the future. Comments?

Ray

04 Inspire 51023

Tucson Rally

Reply #10 –
Yahoo Message Number: 37237
This was our 2nd rally, the first being Jekyll Island last year. It was enjoyable, and being in a RV park with connections was excellent. The food was good (not great), the seminars informative, and the entertainment nice. CC did however fall down on service at this rally.
I went by the service desk first thing Wednesday morning to find out when the Techs would be by my coach, as I didn't want to miss them. I was told "no earlier than Thursday morning, check back tomorrow". I was surprised to find that, when I returned to my coach, the Tech was already there. No phone call, no advanced notice of any kind. The tech commented that we were their 14th Tech call that morning, and my wife was the first one in the coaches visited. Surprise! They show up unannounced, and can you believe no one is there! But it gets worse.
Even though I sent in my service list in advance, CC did not have the parts for any of my three service items. I was able to purchase parts at Beaudry for one item, which was fixed. The other two obviously were not. In addition to being overwhelmed, there was a clear lack of planning and organization. Trying to make up for all those missed calls Wednesday contrubuted to the backlog the rest of the week.

Phil Webb, '06 Inspire #51836

Tucson Rally

Reply #11 –
Yahoo Message Number: 37238
I've seen that sort of thing b4. The $38 includes "installation". They charge it whether they install it or not.
DougC

'94 CC Magna 5027

Re: Tucson Rally

Reply #12 –
Yahoo Message Number: 37239
As a first timer also, I agree with Lon. All the techs, vendors, and especially the participants were great. We signed up for three things the first day and all were addressed. My fantastic Vent lid was replaced and my front door that the wind about tore off last Feb was repaired. I also had a problem with my screen door and am having a part sent to my home so I can fix it myself. We ate two dinners there and one was good and the other, the fish which is hard to do for so many people, wasn't the best. We're already looking forward to Albany.

Dan & Kelly 06 Intrigue 11936

Quote from: seeya2003

> As First Timer Rally folks maybe we don't really have much to offer > on feedback on this Tucson gig, but would like to comment on a few > items anyway:

Check in was very smooth, shuttling to our site quick, welcoming > cocktails and meals were spot on.

I do believe CC was overwhelmed by the sheer number of coaches

there,

Quote
400 +. However, the maintenance crews did what I consider an > astonishing job of getting around and patiently addressing my > concerns. Eric was the CC rep who helped me with my few issues and > he was beat to death by day four, but smiled and listened to all

our

Quote
questions, then fixed them. And with few exceptions, I was always > met with a smile and greeting regardless of the time of day by all

CC

Quote
personnel and volunteers. Even the CC AV guy (Jim?) with no voice > left spent as much time with us as we needed to understand our > system. Very well done in extreme conditions.
> My only complaint, if it can be termed that, are the sign up sheets > for the vendors. I signed up for six vendors to discuss how some > things worked or small issues they could answer. After the fourth > day and not one showed up I went up to the CC maintenance coach and > asked when I could expect anyone. Seems they all went home. I > completely understand because of the numbers of coaches there if

they

Re: Tucson Rally

Reply #13 –
Yahoo Message Number: 37241
I bought a single light bulb from them one time---it was $7 or $8. Later I bought them elsewhere for less than $3 each.

Live and learn!

Jurhee

formerly '03 Allure 30852
'05 Magna 6480

Re: Tucson Rally

Reply #14 –
Yahoo Message Number: 37408
Quote from: Shirley J\. O'Brien
>

This message is being sent for my spouse: >

The rally had some ups and some downs. Beaudry RV Park is an > excellent facility and it was really nice to attend a rally where > there were water, 50-amp service and sewer. We also enjoyed the > breakfasts, evening meals and entertainment.

Although the Country Coach service was oversubscribed, we did have

a

Quote
technician, Travis, come to our coach the final day and fix the

two

Quote
items that had been on our list of three. In addition, he provided

a

Quote
means to document the other issue and have it repaired on our next > trip to the factory.

What was really disappointing, however, were the vendors. We

signed

Quote
up for four vendors and only one showed, Ken Morris of Carefree of > Colorado. Our motor was frozen up on the door awning and he left

a

Quote
motor and end cap, which will have to be installed at a service > center, of course, but at least he came. I certainly can't say

the

Quote
same for HWH, Agua-Hot or the company that installs the multiplex > switching system. Even though we signed up early, provided our

coach

Quote
number, site number and a cell phone number, none of these three

had

Quote
the courtesy neither to come by nor to call us. One of us was

stuck

Quote
in the coach Tuesday, Wednesday and Thursday waiting for them.
Obviously, that was a waste of time.

When I called each company's home office, I was informed that HWH > left on Wednesday of the rally. Apparently they serviced the pre- > rally and left for greener pastures at the FMCA rally in

California.

Quote
Agua-Hot, which has always provided service on the diesel

furnaces,

Quote
had no idea why a technician had not come by. I did receive a

call

Quote
today from them saying that they were blaming Country Coach (Chris > Snyder in particular) for not doing this service. And I never got

a

Quote
phone number to connect with the company that does the multiplex

system.

Quote
>

Anyway, these three vendors really should consider why they come

to

Quote
rallies and try to figure out whom their customers really are.

They

Quote
certainly forgot it at this rally.

Shirley OBrien for:
Jim OBrien

'06 Allure #31290
AQUA- Hot Heating Systems Inc. official response to Jim O'Brien's message dated 02/26/08

It is not our intention to put blame in any way toward Country Coach for any missed appointments or communication issues. It is Aqua-Hot Heating Systems policy to send representatives either from the Aqua- Hot factory or Factory Trained Technicians to partner with Country Coach in solving warranty repair issues and to assist those customers who have suffered an unusual failure while attending the rally.