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Tag axel problem

Yahoo Message Number: 2823
Recently I was putting wheel covers on my 2003 Allure and when I got the the driver's side tag axel, I discovered that the tire was jammed up against the wheel well/fender. There was some rubber on the fender that had scrapped off the tire indicating that the tire had been rubbing while the tire was moving. When checking it out, it was obvious that the tire was listed out at the top. The passenger side tire is vertically level. When at ride height, the tire is free, but the coach cannot be leveled because of this.
Has anybody else on the list had a similar problem? It seems that Country Coach's "fix" it to trim the fender so that it does not rub. It does not make sense to me that one tire should be level and the other not.
Comments please. I am at the dealer's at this time trying to get this resolved.

Thanks,
Ree

Re: Tag axel problem

Reply #1 –
Yahoo Message Number: 2825
Jurhee

If I were you I would ask the dealer to provide you with the caster/camber specs for your coach-including the rear and tag axle. I would then ask them for the name of the alignment shop they send warranty work. If the wheel is not vertical or close to it the alignment shop will be able to quickly tell. There may also be a panhard adjustment for adjusting the body side to side. If they find your coach is out of specs then work back to CC to get them to approve the work needed to fix. I have found most dealers to almost be useless in solving a dispute.

Hope this helps...............Steve Intrigue #10673

Re: Tag axel problem

Reply #2 –
Yahoo Message Number: 2834
Thanks for the input, Steve. The dealership here has it's own alignment facilities. The wheel is obviously not vertical. You can see it just looking--no measurements needed. Problem now is that CC doesn't seem to know what to do about it except to cut the metal around it which I have said is not acceptable. I will see what they come up with tomorrow.

Bummer!

Jurhee

2003 Allure with less than 3000 miles

Re: Tag axel problem

Reply #3 –
Yahoo Message Number: 2841
Jurhee,

this problem is more serious than it may seem to you at this time. If your air suspension runs low, your fender may touch and cut into the tire. While it probably won't cut through the tire, the friction will generate heat and may contribute to premature tire failure, a blow-out and even a tire fire.
(Read on below.)

"Jurhee" jurhee@...> wrote:

well/fender. There was some rubber on the fender that had scrapped off the tire indicating that the tire had been rubbing while the tire was moving. When checking it out, it was obvious that the tire was listed out at the top. >>

Lift the tag and see if you can feel if the tire is loose. You probably want to ask your husband to do that for you. It takes a strong pair of arms to wiggle a truck tire, particularly when it is resting on the lugs and pushed against the fender. ;-) If you're lucky, all you need to do is have the nuts tightened.

fender so that it does not rub. >>

Yup, that's the way they do it. If you can't contain the forest fire, cut down the forest around the fire and save the rest of the forest. ;-)

I agree with you. Getting the tire set right is the better alternative.

Regards,
Jeff

Faith Hill - Exclusive Performances, Videos & More http://faith.yahoo.com

Re: Tag axel problem

Reply #4 –
Yahoo Message Number: 2843
Jurhee,

I would still make them show you that the camber of the wheel is within specs. If it is not they have no choice but to correct it.
This does not sound like a condition that I would accept under ANY circumstance. If they won't satisfy you I would find a truck alignment shop & have them check your coach against their specs and then work back to CC. It is a bummer but I'm convinced you own a coach made by a very good company that will make it right. You may just be getting some dealer jive.

Good Luck.........Steve Intrigue #10673

Re: Tag axel problem

Reply #5 –
Yahoo Message Number: 2844
Jurhee,

I would tend to disagree with Steve. My experience with CC is that they would much rather sell the product than service it. (Ours was used and not under warranty) We were in CA when we had a major structural failure in our holding tank bays. (Not CC's fault) It was the weekend, so we left a message that we were headed for Junction City and would be there Monday. When we arrived, they just said they were too busy and could not help us. We were 3000 miles from home! They referred us to an independent repair shop, but that was about it. I have found the phone support is basically non-existent as the records for my coach are either gone or wrong. Everyone is friendly, just not helpful. I have heard this story reported by other CC owners on a fairly regular basis. I even mentioned it to Bob Lee and was given the cold shoulder then.
Good luck, and be sure to make CC do the right thing.
Bill

Re: Tag axel problem

Reply #7 –
Yahoo Message Number: 2847
Jurhee

I agree with with Steve, CCI is an excellent company and if you talk with them right, they will treat you right. However you can't expect to walk into a service shop and expect imediate service. You need an apointment for service almost anywhere in the country, and I appreciate them not taking people that just come in with one days notice. That puts my service behind and keeps me there longer. If you have a major problem you need to find someone who has an opening or live with the problem until you can. At certain times of the year, at Lazy Days in Florida you need an appointment 60 days in advance for work on your coach. And they have 160 bays and 500 tecks including 8 tecks from CCI. At times you need to be willing to wait.
So much for that, If I were you I would speak with CCIs chassie guys direct and not take the dealers word for anything you don't like. We had an allignment problem which CCI said they would not pay for because it was not part of the warranty I had 2 allignments done, one in Canada and one in the US. I paid for the allignments, CCI corected the problem then I sent a letter in with the bills for the allignment and they refunded my money. They have never backed away from anything on our coach and the coach is 2 years old with 32000 miles. All this said I know people who yell and screem at the tecks all the time and they get nothing done, or at least thats what they say. You need to build a relationship with the tecks and you will find them very helpful. They also respond well to personal contact at rallies.
By the way, I also have a tag, but I do not have your problem. I do however have the lug nuts torqued yearly and also had it done at 3k miles. Our tag tires do show some edge wear but that is normal. The edge wear has slowed at 32k and the more you pick up the axle the less edge wear.

Take care, Bill G , 2001 MagnaH

Re: Tag axel problem

Reply #8 –
Yahoo Message Number: 2848
Thanks for all the info. As it stands not, the dealer finally got CC to authorize a visit to an Alignment facility. The dealer does alignments, but this is more than they can do, I guess. Anyway, I will go Tuesday morning to Southwest Brake and Alignment in San Antonio and see what they have to say.

One thing I do know, they are NOT cutting out the fender to make room for it. I told them that if that was the answer, they needed to make the other tire list out and cut out the other one, too. They should at least match.